Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

Les Roches

DECEMBER 7, 2022

Whether you’re looking to kick-start your future or considering making a career switch, hospitality is a vibrant and interesting industry that contributes $3.41 Today, hospitality is a global industry and one of the world’s largest employers. Hospitality, however, shouldn’t be confused with customer service.

Travel and Tourism 52

Travel and Tourism Hospitality Management Customer Service Book 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. Hospitality management encompasses a wider range of services and sectors such as restaurants, tourism and event planning.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

MAY 9, 2023

Vendor and supplier coordination: From catering services to event entertainment providers, you’ll need to research potential suppliers and make sure that they can deliver what is promised. This can be an arduous task when it comes to large-scale event planning, but it can be made easier with event management software.

Events 52

Events Event Coordination Budgeting Hospitality Management 52

Revenue Hub

JANUARY 11, 2024

Hotel chatbots powered by generative AI enable rapid responses to guest queries, improving customer service scores. Moreover, AI is revolutionising hospitality management, sales, and operations by automating repetitive tasks, allowing human resources to focus on relationship-building and closing deals.

Guest Satisfaction 81

Guest Satisfaction Pricing Guest Retention Catering 81

Les Roches

JULY 11, 2023

The term ‘customer’ and ‘consumer’ are often used as if they were interchangeable, but there are important differences between the two. If you’re looking for a career in hospitality management , it’s important to be aware of the differences so you can tailor your approach when it comes to customers vs consumers.

Special Events 40

Special Events Customer Service Marketing Hospitality Management 40

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Les Roches

JUNE 7, 2023

Skills required to be a successful food and beverage consultant To excel in this role, a person needs to have strong interpersonal skills, the ability to think critically, excellent problem-solving abilities, knowledge of regulatory standards, business acumen, customer service proficiency, and the ability to stay on top of industry trends.

Regulatory Compliance 52

Regulatory Compliance Events Customer Service Marketing 52

Les Roches

MARCH 16, 2023

Are you passionate about helping people locate high-quality accommodation that caters to their needs? Personal qualities Choosing a career as a luxury hotel advisor or travel consultant will see you support clients and work with other people, such as hotel managers. Do you dream of a career within the luxury travel sector?

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Catering 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

MARCH 23, 2023

Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. As such, it is a vital element of hospitality management. In this article, we’ll discuss why hotel marketing is an important part of hospitality management , the different hotel marketing strategies available.

Marketing 98

Marketing Events Hospitality Management Information 98

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?

Property Management 52

Property Management Housekeeping Reservations Training 52

Les Roches

MARCH 23, 2023

Instead, customers have to contact Airbnb customer service for help. Better support for customers: Having staff on-site throughout the day and night means that customers get better support, which is a big selling point for hotels. This means that there is often no on-site support in case something goes wrong.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Les Roches

JANUARY 11, 2024

Pyrosky/ E+ Getty Images Sustainable tourism includes a range of options catering to diverse interests. With some types of sustainable tourism such as ‘soft tourism’, all can benefit from a more mindful approach towards their surroundings while still enjoying excellent customer service.

Travel and Tourism 52

Travel and Tourism Catering Sanitation Information 52

Les Roches

JANUARY 18, 2024

Make an impact in hospitality Discover the world of luxury resort management with our immersive program that includes industry-leading insights, exclusive professional placements and real-world experience.

Communication 52

Communication Training Resort Management Customer Service 52

Les Roches

DECEMBER 29, 2023

Implementing flexible working hours caters to improving this balance, showing employees their personal needs are respected and valued and prompting higher levels of engagement. The only way to cater to these diverse expectations is to genuinely listen and act upon the feedback given.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Xotels

MAY 27, 2022

According to the Simplicity Index , “64% of consumers are more likely to recommend a brand because of a simple experience” , demonstrating the benefits of marketing a distilled customer service offering. . Offering package deals for a fixed fee enables to target market where customers desire more specialized stays.

Travel and Tourism 52

Travel and Tourism Marketing Book Customer Service 52

Les Roches

JANUARY 24, 2024

Combining luxury and environme­ntal consciousness, it caters to individuals who desire­ a harmonious connection with nature while e­nsuring exceptional guest se­rvice. Graduate degree in hospitality management The pros and cons of working in an eco resort Working in luxury eco resorts can be highly rewarding, but may pose some challenges too.

Travel and Tourism 52

Travel and Tourism Communication Events Customer Service 52

The Restaurant Times

OCTOBER 29, 2021

Nicolas graduated with a Bachelor’s Degree in Hospitality Management from the Institute Paul Bocuse in Lyon, France. With the new developments in Saudi, we have a larger audience to cater to. Whatever you are doing in the industry, have your heart invested in it and that will reflect in your customer service.

Marketing 89

Marketing Book Definition Customer Service 89

Modern Restaurant Management

SEPTEMBER 16, 2020

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Restaurants need to show all the ways they have made things safe for their customers, for example contactless interaction especially in regard to menus and payment helps a lot and should be mentioned.

Marketing 234

Marketing Communication Information Reservations 234

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. Not only does this ensure that your front desk runs efficiently, but it also opens up your staff to cater to more guests.

Communication 219

Communication Reservations Book Information 219

Les Roches

DECEMBER 28, 2023

Food and beverage manager Overseeing all aspects related to food and beverage preparation and service, maintaining quality levels, assuring customer satisfaction and monitoring expenses and inventory. Where do restaurant managers work?

Front of House 52

Front of House Server Back of House Training 52

Modern Restaurant Management

DECEMBER 4, 2020

“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one.

Travel and Tourism 145

Travel and Tourism Marketing Customer Service Pricing 145

Les Roches

FEBRUARY 12, 2024

Competition relevance The succe­ss of restaurants often depe­nds on location and ability to attract customers while staying ahead of competitors. This requires constant innovation that caters to your specific market while adhering to big-picture goals.

Training 52

Training Marketing Communication Presentation 52

Xotels

NOVEMBER 23, 2023

This move set the stage for a new era in hospitality, where comfort and privacy became paramount. The Future of Hotel Management Fast forward to the present day, and the global hotel landscape has exploded. Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

This move set the stage for a new era in hospitality, where comfort and privacy became paramount. The Future of Hotel Management Fast forward to the present day, and the global hotel landscape has exploded. Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Revenue Hub

JANUARY 11, 2024

As part of the leadership team at Cloudbeds, the hospitality management platform that powers lodging businesses around the world, we have the privilege of seeing what’s working for hotel owners on a large scale. As in, you want the most valuable customer (the yummy part of the bread, the raisins) to stay with you.

Book 100

Book Marketing Information Article 100

Modern Restaurant Management

SEPTEMBER 15, 2020

The hiring of a full-time Hospitality College faculty member to design a comprehensive fast-casual curriculum as well as teach courses. ? The development and launch of a15-credit fast-casual academic concentration, offered as part of the college’s Bachelor of Science degree in Hospitality Management.

Marketing 162

Marketing Sanitation Multi-Unit Operations Information 162

Modern Restaurant Management

DECEMBER 31, 2019

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. These options cater to both vegetarians/vegans and the flexitarian, someone who eats meat but wants plant-based options as well. a result, deliveries are increasing, and many restaurants are shifting to cater to this trend.

POS Systems 138

POS Systems Marketing Training Pricing 138