Hospitality Net

APRIL 14, 2023

Are you a “train-bragger”? If you travel regularly for business, you may already be one – and if you are a corporate travel manager, you will certainly want more of your colleagues to be one, according to Liz Emmott, Global Distribution Director at Trainline Partner Solutions.

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Training 70

Modern Restaurant Management

MARCH 24, 2023

Without this assurance, gluten-free consumers are likely to take their business elsewhere – or, worse yet, leave negative reviews on popular dining apps. It is also important to train customer-facing staff on the correct etiquette for interacting with guests who disclose that they are gluten-free.

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Training Front of House Communication Presentation 177

Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. That’s where public relations comes in.

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Training Communication Events Marketing 193

Modern Restaurant Management

NOVEMBER 15, 2021

More specifically, automation best practices can ease training requirements and reduce manual tasks, helping restaurants thrive in a challenging environment. Streamline Employee Onboarding and Training. The pandemic forced many restaurants to rethink their business models and operational practices. Change for the Better.

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Training Front of House Back of House Scheduling 189

Service that Sells

SEPTEMBER 11, 2023

If you only state a simple policy without making your standards clear, your staff could interpret things their own way or think that they can get away with technicalities when they’re busy instead of delivering truly great service. Our restaurant service training follows the Service That Sells!

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Training Server Communication 86

Revfine

NOVEMBER 17, 2023

Proper training is vital in the hospitality industry. In a dynamic and increasingly competitive business landscape, no role is so minor that quality training can't impact your business's success. For those contemplating a career in hospitality, completing a training course can be a big advantage.

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Training Article 52

Modern Restaurant Management

MARCH 9, 2023

Though businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages.

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Training Information Server Definition 177

Service that Sells

NOVEMBER 6, 2023

There are a few cold hard truths in the restaurant business. The first obstacle may be convincing your team members that they are in the sales business and that soft selling is one of the ways they can deliver exceptional service. Prepare for your training session by comparing two typical guest checks in your restaurant.

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Server Training 67

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

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Training Information Scheduling Customer Service 148

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. Hotels are uniquely diverse businesses that demand a wide range of skills. This makes training in hotel industry businesses absolutely key to your success.

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Training Customer Service Communication Housekeeping 59

Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. And it’s what separates the winners from the losers in bar and restaurant business. Our restaurant service training follows the Service That Sells! What’s Caring Behavior?

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Server Training Presentation 85

The Restaurant Times

JANUARY 28, 2022

If you are in the restaurant business, you must know that its service quality primarily depends on its staff. One of the best ways to answer the question is efficient staff training. A well-trained staff saves a restaurant both time and money, which eventually leads to higher profitability. billion in 2018. Safe Food Handling.

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Training Customer Service Blog Marketing 52

Hospitality Net

NOVEMBER 3, 2023

The success of any organization or business depends on the quality of its workforce. Effective training strategies can make all the difference in the success of an organization. Especially if its activity revolves around direct service to customers.

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Training 72

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

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Training Customer Service Guest Satisfaction Communication 52

Hotel Owner

MAY 26, 2023

English Lakes Hotels Resorts and Venues has announced its line managers have been sent on a training course in mental health awareness to improve their skills and better support their teams.

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Training Communication 105

Service that Sells

OCTOBER 31, 2022

But if you wait until the busy season to train your waitstaff on wine and champagne sales, you might just miss out. Jump-start your sales today with these waitstaff training ideas: Train your staff to plant the seed for wine and champagne sales when taking reservations during the holiday season. Click here to learn more.

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Server Training Reservations 89

Hotel Owner

JUNE 26, 2023

New Starters undergo a 90-day induction period, with the first two days being spent in The Academy having inductions to the business, our values, and their role. Depending on their job role, there are a mix of mandatory and recommended training options.

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Training Accounting Presentation 111

Modern Restaurant Management

OCTOBER 23, 2020

With a thorough and well thought out training plan. It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Continuous Training.

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Communication Training Customer Service Server 155

Hotel Business

AUGUST 10, 2023

The AHLA Foundation has revealed that foundation-funded human trafficking awareness trainings have been completed more than one million times by hotel employees across the industry. The hospitality industry is uniquely positioned to disrupt human trafficking, and employee trainings play a critical role in prevention efforts.

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Training 98

Hotel Owner

OCTOBER 23, 2023

The academy launched last September and has delivered a series of training, projects and mentorships to staff at its hotels through a 12-month course. The Eden Hotel Group has celebrated the first graduates from its Thrive leadership academy.

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Training Workshop Marketing 98

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business.

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Training Document Communication Customer Service 52

eHotelier

NOVEMBER 2, 2023

This team's ability to effectively manage areas like human resources, finance, revenue management, marketing, and operations can make the difference between a thriving business and one that merely exists. In the hospitality industry, a hotel's success often hinges on the strength of its leadership team.

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Marketing Training 243

7 Shifts

AUGUST 19, 2020

Particularly as the impact of COVID-19 has devastated businesses, with an estimated 5 million (? The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. The restaurant industry has a reputation for high staff turnover. 2018 saw a record high 74.9%

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Training POS Systems Communication Document 148

Revenue Hub

NOVEMBER 16, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Surely, meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. For example, when traveling for business, I generally order room service.

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Training Server Workshop Presentation 91

EATER

SEPTEMBER 6, 2023

Courtney Johnson and Sam Rollins are currently in training. Behind the towering displays and the theatrical cheese-cutting competitions, this is why Johnson, Rollins, and other cheesemongers get into the business. They’re meeting with a team of coaches to finesse their routines.

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Training Presentation 132

Lodging Magazine

FEBRUARY 15, 2024

Even for properties that are not “convention hotels” per say, group business can be a key part of their clientele.

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Training Magazine Events Book 119

eHotelier

NOVEMBER 5, 2023

Queensland hospitality and tourism ventures are benefitting from an injection of bright new talent, with Voyages’ Mossman Gorge Cultural Centre celebrating the 2023 graduates of its National Indigenous Training Academy (NITA) programs this month.

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Training 130

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

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POS Systems Information Budgeting Customer Service 199

Hotel Owner

JULY 17, 2023

Crieff Hydro Family of Hotels has announced the expansion of its senior management team, with a number of key appointments ahead of the busy summer season. My boss at the time described my potential as a ‘ball of clay’, which meant the company was able to shape the skills I had to fit the needs of the business at that time. “It

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Training 95

Modern Restaurant Management

SEPTEMBER 12, 2022

To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. When teams can utilize modern applications to run an efficient business and better understand and cater to patrons, then technology can become a valuable asset, not a hindrance.

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Catering POS Systems Accounting Training 209

Hotel Business

AUGUST 25, 2023

Despite rocky economic conditions and pressures within organizations to cut down on travel costs, business travel is making an unexpected and robust comeback. Business travelers report numerous, costly mistakes with manual entry, including missing receipts, duplicated expenses and mathematical errors. “As

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Budgeting Scheduling Training Events 98

Hospitality Net

MAY 25, 2023

And this is the inspiration behind The Hoxton’s introduction of The Good Rate; to reward guests who choose to travel more sustainably whilst staying at two or more Hox hotels in Europe or catching the train to one Hox in the US.

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Training Book 95

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

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Training Information Document Customer Service 52

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

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Training Customer Service Communication Document 52

Synergy Suite

JANUARY 21, 2023

In this article, we’ll discuss all the major questions surrounding food safety training for restaurant employees, so you can have a proper and complete food safety training program in your food business. What is Food Safety Training? Why is Food Safety Training Important?

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Training Presentation Document Information 52

Hotel Business

JANUARY 31, 2024

According to the latest Business Travel Outlook Poll conducted by the Global Business Travel Association (GBTA), nearly 60% of travel buyers expect more travel in the coming year, with two-thirds anticipating increases in business travel spending.

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Budgeting Training Accounting Book 69

EATER

AUGUST 19, 2022

For at least the next 10 years, a new train station in Pennsylvania will be named after the beloved convenience shop The great Pennsylvania debate of Wawa versus Sheetz has a clear win in one direction, at least temporarily. million to have the station name for 10 years, according to the Philadelphia Business Journal.

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Training 98