Modern Restaurant Management

OCTOBER 23, 2020

With a thorough and well thought out training plan. It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Continuous Training.

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Communication Training Customer Service Server 178

7 Shifts

AUGUST 19, 2020

Particularly as the impact of COVID-19 has devastated businesses, with an estimated 5 million (? The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. The restaurant industry has a reputation for high staff turnover. 2018 saw a record high 74.9%

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Training POS Systems Communication Document 148

Service that Sells

JULY 11, 2022

Tommy Lasorda was talking about baseball when he said that famous quote, but the logic behind it applies to the restaurant business, too. Simple — it’s training. The same is true in the restaurant business. Your restaurant training program has a direct impact on guest satisfaction, service, and sales.

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Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

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Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

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NCC USA

MARCH 20, 2023

The dust is beginning to settle from the busy season between November and February. But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Here we will go over four reasons why it is vital to establish impactful training and retraining on restaurant POS use.

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Training POS Systems Server Customer Service 52

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

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Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. It’s one of those make-or-break situations for a server, a manager and their employer.

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Modern Restaurant Management

JUNE 8, 2020

As restaurants slowly begin reopening, things remain far from “business as usual.” ” The COVID-19 pandemic has changed the way businesses operate, and the restaurant industry is now learning to navigate this “new normal.” Train Employees Regularly. Don’t Let Employees Work When Sick.

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Synergy Suite

JANUARY 21, 2023

In this article, we’ll discuss all the major questions surrounding food safety training for restaurant employees, so you can have a proper and complete food safety training program in your food business. What is Food Safety Training? Why is Food Safety Training Important?

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Training Presentation Document Information 52

Service that Sells

JANUARY 16, 2023

In the restaurant business, service and sales go hand in hand. The problem is that many restaurant servers are afraid to “sell.” The goal of your waitstaff sales training program should focus on how increasing sales benefits the guest, not just the restaurant. 3 Elements of a Successful Waitstaff Sales Training Program.

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Modern Restaurant Management

MARCH 27, 2024

Attracting new customers is important to every business owner. Satisfied customers are more likely to generate positive feedback and referral business. It may take a moment out of a busy day, but the results of that gesture can be extremely valuable the next time those customers are deciding on where to dine.

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Customer Service Server Presentation Marketing 189

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates.

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Service that Sells

MARCH 27, 2023

Training your waitstaff on the art of serving kids is critical to guest satisfaction and loyalty. Train on “Kid Focus” Train your servers to have a “kid focus.” And servers should always put lids on drinks (or regret it later). 2) Watch your own step. Click here to learn more. The post Time Out!

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Synergy Suite

NOVEMBER 18, 2022

Soft skills might barely be mentioned in your restaurant’s training program and may not even be covered at all. If you plan on implementing soft skills training (strongly recommended), it’s best to start with management first. . Why Is It Important to Train Managers and Employees on Soft Skills? Professionalism.

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The Restaurant Times

DECEMBER 28, 2021

Hence, it is now imperative to train your new bar staff to comply with COVID-19 protocols and keep the drinks flowing. . According to the National Restaurant Association, over 110,000 restaurants and bars closed for business in the United States in 2020. 4 Ways To Train Your New Bar Staff For COVID-Appropriate Etiquette.

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Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. Methods for Training Employees in Restaurants.

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Training Information Scheduling Definition 52

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

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Larry Mogelonsky

SEPTEMBER 27, 2023

Newer tech pieces like contextual digital signage are helping address this challenge in a labor-light answer, but you still need every at-bat to get those hits in – that is, to maximize revenue per guest – with the cross-training of your server team a great way to build that ancillary spend.

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Concierge Server Training Download 100

Service that Sells

MARCH 13, 2023

Here are a few ideas to get you started: Restaurant sales training focused on add-on sales and upselling are key components of generating “One-Two Traffic.” When adding on and upselling, servers should always be polite, not pushy. Also called suggestive selling, the practice is perceived by guests as attentive and better service.

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Lithos POS

APRIL 23, 2023

Cloud-based kitchen management software The cloud-based kitchen management software works with the help of servers. You can also manage your business without the need for an internet connection and can be synced when the internet connection is restored. Cloud-based software helps you to manage your business as it grows.

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Service that Sells

JANUARY 30, 2023

Success in the restaurant business isn’t just about doing things right. This goes for the overall mission of your business and all the smaller goals that will help you get there. This goes for the overall mission of your business and all the smaller goals that will help you get there. Your staff is your most important resource.

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Modern Restaurant Management

NOVEMBER 8, 2022

Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork.

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Training Server Accounting Marketing 201

Modern Restaurant Management

FEBRUARY 20, 2024

Plus, it makes it easier to onboard and train new employees. With four-in-ten Americans saying none of their purchases are made in cash, it’s become harder than ever to tip out servers in cash. Digital tipping ensures servers receive the full amount of their tips with less risk of error or theft. Increased retention.

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POS Systems Server Accounting Reservations 123

Modern Restaurant Management

APRIL 18, 2022

Here is a quick list of outdoor dining tips to enhance the guest experience while also benefiting the business. They should be organized and create schedules in advance to prevent staffing shortages on busy nights, and they also need to thoroughly train new staff members and make sure every employee is up to speed on seating charts.

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Modern Restaurant Management

APRIL 15, 2021

Don’t Be Choosy … Train! Our openings were for dishwashers, servers and busser/runners. We are putting additional training and time into these three, and I have to say they are doing well. During the past few months, many of our restaurant operators are experiencing explosive business.

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Modern Restaurant Management

APRIL 15, 2024

Providing a small gift card to your restaurant when they fill out the survey helps ensure that customers make the time to do your survey and encourages them to return to your business later. For instance, servers asking about the bill can mention this survey or hosts thanking customers for visiting them may bring it up.

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Modern Restaurant Management

JANUARY 11, 2024

When working in a restaurant, management must utilize a variety of skills to run a successful business. Throughout my decades of working with restaurant and small business owners, these are four areas I always speak with clients about so they can be successful in their roles. Keep calm in these situations.

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Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. How is your restaurant touting these aspects of your business? Giving this kind of responsibility to staff members is a great way to retain them at your business. Diversify Acquisition Channels.

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Server Training Scheduling Marketing 197

Modern Restaurant Management

FEBRUARY 8, 2023

Governments should step in and offer rebates, assistance, and incentives for restaurants that run their business sustainably – whether they use more energy-efficient commercial equipment, manage food waste better, or donate leftover food to charities. Food is a business of making people happy.

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Synergy Suite

FEBRUARY 21, 2023

The ideal POS system should align with the unique requirements of your restaurant business, ensuring seamless operations, enhanced customer experiences, and efficient management. Understanding the type and size of your restaurant business is essential for selecting a compatible POS system.

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POS Systems Training Budgeting Reservations 52

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. In the restaurant business, you have more at risk from a ransomware attack than data and the cost of mitigation.

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POS Systems Server Communication Training 240

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Previously, they used a tip out model where servers kept about 12.5%

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Modern Restaurant Management

AUGUST 1, 2022

While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. Most came up through the ranks, starting as a server or a cashier before eventually becoming a general manager. Recruiting is an art.

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Scheduling Training Server Budgeting 203

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

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Pricing Catering Training Marketing 215

Modern Restaurant Management

AUGUST 24, 2021

Simple: by making a few easy changes to their business model and knowing what employees value. It costs around $2,000 to hire and train a new restaurant worker, and with a 75 percent turnover rate, that’s a lot of money to cycle through with every staffing change. Place Value on a Good Employee. Invest in Your Existing Team.

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Training Server Scheduling 197

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Previously, they used a tip out model where servers kept about 12.5%

Server 78

Server Front of House Back of House Communication 78