Boutique Hotel News

MAY 4, 2023

Another Place has co-curated an itinerary with The Machrie to offer guests a travel package, which includes: • Three nights’ bed and breakfast • Two nights’ dinner – three courses in 18 Restaurant & Bar • Fatbike hire for two (three hours) • Half-day Islay Sea Adventures wildlife boat trip for two • Sunset cocktail on the dune deck with (..)

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Concierge Book 130

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. “Hoteliers are telling us they are looking for newer ways to increase loyalty among guests and employees this year,” said Warren Dehan, president, Maestro.

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Concierge Housekeeping Book Pricing 59

Revenue Hub

FEBRUARY 20, 2024

NB: This is an article from JLNPR Subscribe to our weekly newsletter and stay up to date Due in part to the advances of marketing technology and the wealth of customer data available due to online bookings, hyper-personalization has come front and center, as a must-do for hotels to secure more bookings, encourage repeat customers (more revenue!)

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Marketing Concierge Information Guest Satisfaction 92

Revenue Hub

NOVEMBER 23, 2023

Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. During their stay, guests may have questions, want to book other services in your hotel or ask for local recommendations. That’s when a virtual concierge can turn out to be a handy support to your staff. No problem!

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Concierge Book Information Article 72

Revenue Hub

NOVEMBER 21, 2023

With the continued influx in bookings, more companies in travel and hospitality rely on Generative AI to increase revenue and brand loyalty. In this fast-moving travel environment, many providers are turning to Generative AI to increase the volume and quality of their messaging to boost bookings and loyalty programs. Travel is back!

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Concierge Book Article Communication 93

Hotel Business

MAY 7, 2024

Do they like concierge to make reservations at a specific restaurant? If hotels have vacancies in general manager, concierge or front desk manager roles, this can hurt the overall experience, Jost said. ” While winning awards may lead to increased bookings and overall ADR, these aren’t immediate results.

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Concierge Book Reservations Marketing 59

Hospitality Net

JANUARY 11, 2024

From the moment a traveler starts planning their trip until they check out of their accommodation, technology is woven into the guest experience, be it from searching for prices and booking online to contactless check-ins, AI-powered concierges and mobile payments.

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Concierge Pricing Book 40

Boutique Hotel News

DECEMBER 20, 2022

Some day, users might be able to book a hotel stay directly through the platform as well as buy hotel related items advertised in video content. As Simon Bullingham, CEO of Journey Hospitality highlights, consideration must be given to open-API booking engines, AI-powered promotional messaging, and shoppable content via VR and 360 tours.

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Concierge Book Marketing Information 312

Revenue Hub

FEBRUARY 8, 2024

Review every touch point in your customer journey, from booking to check-out, and ensure you deliver exceptional customer service at every stage. Make your booking process memorable with personalized service offerings, from room to balcony view recommendations.

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Concierge Article Events Customer Service 96

Revenue Hub

DECEMBER 12, 2023

Upselling is a sales technique that encourages hotel guests to purchase room upgrades or higher-end services beyond what was included in their initial booking. Cross-selling in hospitality involves offering additional services that complement the booking the guest has already made.

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Concierge Article Book Events 86

Revenue Hub

NOVEMBER 20, 2023

If you rely solely on room bookings, your revenue dips whenever there aren’t many. If they don’t do it during booking, offer them an upgrade at a discounted price during check-in. Concierge A concierge helps to make restaurant reservations, arrange tours and book event tickets.

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Concierge Guest Satisfaction Book Article 75

Revenue Hub

MAY 15, 2023

A robust pricing strategy and booking incentives are how to keep your spa profitable. In periods of low demand, pushing discounts and packages can increase incremental revenue and attract guests by providing an extra incentive to book. Booking spa treatments should be quick and easy to drive revenue and avoid guest frustration.

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Pricing Concierge Book Article 86

Revenue Hub

OCTOBER 17, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. When you offer extra services like dining, spa treatments, or tours, you can earn additional income on top of what you make from room bookings.

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Concierge Events Book Catering 93

Revenue Hub

JANUARY 12, 2024

Copy their approach to the hospitality landscape: allow flexibility when booking, giving your guests ample time to cancel or change their bookings. Or how about a virtual concierge and guest apps that make enacting service requests easier? Being flexible in your policies allows space to accommodate all sorts of guest needs.

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Customer Service Concierge Article Training 94

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. Human Resource Management: Managing the hotel’s workforce is essential.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

JUNE 23, 2023

Hotels can influence satisfaction levels by ensuring that every interaction with their brand is seamless: from the booking stage, during the stay and after check-out. NB: This is an article by Mews It helps measure whether the hotel lives up to the guest’s expectations.

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Guest Satisfaction Concierge Article Book 78

Hotel Business

APRIL 26, 2024

Stress-free hotel stays start at research and booking stage • Self-identify neurodiversity during booking to receive customized care: Nearly 70% of caregivers and more than half of neurodivergent travelers said they would disclose their neurodiversity during the booking process for a hotel to better serve them.

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Communication Training Concierge Book 111

NV Hotels

OCTOBER 29, 2022

Guest Room Phone, Room service, Hotel information, Housekeeping, Concierge, and more on tablets, mobile phones, and Alexa devices. Create new revenue streams through various add placement and booking options Integrate our software and features with other systems and apps.

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Concierge Housekeeping Guest Services Information 98

STAAH

AUGUST 9, 2023

STAAH MAX Booking History We have added a new enhancement where the property can view the Booking History The History will display When the booking was cancelled Logs will indicate User and IP info STAAH MAX Roomsize display information STAAH MAX Booking engine users can now display the room size in the information section.

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Concierge Book Information 72

Revenue Hub

FEBRUARY 21, 2024

Their primary goal is to help people find the information they need and guide them through the booking process. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. Encourage direct bookings: A public-facing chatbot can help guests book a room like a reservations agent would.

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Reservations Concierge Book Communication 89

Hotel Business

APRIL 20, 2023

We’ve seen everything from boutique properties partnering with Soothe to offer in-room or poolside spa services for the first time, to big hotel chains doubling their spa bookings by leveraging the Soothe network for on-demand staffing to meet guest demand during peak times. It’s a win-win for everyone.”

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Concierge Book 103

Hotel Business

DECEMBER 15, 2022

Virdee , which delivers digital check-in and virtual concierge services to the lodging industry, has integrated with Cloudbeds , an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences, the company reports.

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Concierge Property Management Book Back of House 98

Mary Gostelow

JULY 25, 2023

She’s the onboard Cruise Consultant, advising and taking bookings for future cruises. The difference is that confirmed cruisers book far far ahead: one May 2025 cruise going through the Suez Canal is completely booked out, already. Interestingly, just as hotels are finding their best suites sell first, the same is true at sea.

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Travel and Tourism Concierge Presentation Book 52

eZee Absolute

OCTOBER 16, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. When you offer extra services like dining, spa treatments, or tours, you can earn additional income on top of what you make from room bookings.

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Concierge Events Book Catering 59

Revenue Hub

JUNE 29, 2023

Subscribe to our weekly newsletter and stay up to date In a world that can not wait, hotel chatbots have become hoteliers’ best allies in providing excellent guest experiences while generating bookings and additional revenue. Despite the advantages of chatbot technology, many hoteliers still need to recognize their significance.

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Concierge Article Information Book 78

Serviced Apartments

FEBRUARY 24, 2023

FlexPass has been launched to give renters access to thousands of premium, fully-furnished short-term rentals worldwide [minimum stay bookings of 30 days] without hidden fees, security deposits or leases. An annual subscription will cost $300 a year although the offering is currently free to renters who book before 31 March.

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Concierge Book 52

Mary Gostelow

OCTOBER 3, 2022

Girlahead finds their Gold Guest List customer support as good as, if not better than, most five star hotels’ concierges. Over 50% of bookings made through GHA’s Discovery programmes are loyalist of another of GHA’s 40+ brands. On the British Airways tack, by the way, it’s high time somebody defended the airline.

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Concierge Book 52

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints. The concierge’s job is to greet guests and assist with queries. Assistant hotel manager. Reservation agent.

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Maintenance Concierge Front of House Budgeting 72

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The decision to integrate Welcome Pickups into its portfolio was motivated by the convenience it offered in booking transfers.

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Guest Services Communication Concierge Guest Satisfaction 98

Hotel Business

JULY 11, 2023

This acquisition expands Sojern’s Travel Marketing Platform to engage across the entire guest journey with VenueLytics’ technology that includes an Artificial Intelligence (AI)-powered virtual concierge, real-time guest feedback and digital reputation management tools, and a guest marketing suite for email and text promotions.

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Concierge Guest Satisfaction Marketing Book 40

Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more.

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Concierge Guest Services Communication Events 104

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Maintaining high standards is a symbiotic process: satisfied guests often become repeat visitors, while bookings are bolstered by positive reviews.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Serviced Apartments

MAY 12, 2023

The lower floors are exclusively available for hotel bookings. Amenities include an all-day cafe, restaurant and bar called Terrace, an indoor and outdoor heated swimming pool, a gym, kids pool, childcare concierge and on-site babysitting, as well as coworking space with call pods.

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Concierge Book 52

Revenue Hub

MARCH 17, 2023

You click on a tile to call the restaurant to make sure there’s availability, you book a table, and head on over. Additional features including amenities (Wi-Fi, parking, breakfast included, on-site dining options, accessibility features, concierge availability, pool, hot tub, fitness center, pet policy, etc.)

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Concierge Article Book Reservations 85

Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. At the same time, guests must be fully informed that they are booking student accommodation so their expectations regarding facilities are managed from the beginning. This will help manage expectations and avoid conflicts.

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Concierge Housekeeping Maintenance Book 105

Modern Restaurant Management

MARCH 18, 2022

For several years we have been considering the viability of high touch healthcare concierge programs in the restaurant space. Rather than contacting the insurance carrier with benefit, or service and care questions, members are directed to call a single number to speak to a concierge who will directly assist them (no more call trees).

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Concierge Book Document Definition 179

Revenue Hub

SEPTEMBER 21, 2023

NB: This is an article from Topline Revenue Management , one of our Expert Partners While discounts may drive short-term bookings, they often come at the expense of profit margins. From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line.

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Pricing Concierge Article Blog 104