Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

AUGUST 1, 2023

Disney cultivates a fun, easy, and comfortable guest-experience bubble on their properties and online. You see the bubble effect in the look and functionality of Disney websites and booking engines. Third, book easily. And tools like automated guest chatbots don’t have to replace human connection.

Concierge 87

Concierge Guest Services Article Book 87

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. As the face of the hotel, the receptionist is the first and last person guests interact with. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

NOVEMBER 22, 2023

Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

eZee Absolute

AUGUST 29, 2023

Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement. The foundation of personalized guest services lies in understanding individual preferences.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

SiteMinder

OCTOBER 11, 2022

As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Reservations agent.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

DECEMBER 21, 2022

Handling luggage storage at the front desk and ensuring all guest belongings are safe. Overseeing other front desk employees, as well as concierges. . How to become a guest relations manager. Gain valuable hospitality guest relations skills with a fast-track Postgraduate Diploma from Les Roches.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

JANUARY 19, 2024

Distribution channels principally include online travel agencies or direct bookings through your website or booking call centers. These­ provide valuable knowle­dge and guidance on business planning fundame­ntals, allowing you to develop the ne­cessary skills for creating successful busine­ss plans Read books and articles on the topic.

Marketing 52

Marketing Book Accounting Procurement 52

Les Roches

JUNE 7, 2023

Food and beverage service roles such as bartenders, waiters, hosts, and hotel bar and restaurant hosts. Concierge and guest services roles that provide assistance and personalized recommendations, arrange transportation, make reservations, and source local information.

Customer Service 52

Customer Service Communication Training Information 52

eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. A hotel self-service kiosk is a digital device that enables guests to fill in the required information and get access to their rooms and other services.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Property Management 52

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

Book 98

Book Pricing Marketing Information 98

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 219

Communication Reservations Book Information 219

SiteMinder

FEBRUARY 25, 2024

By investing in loyalty programs, hotels not only encourage repeat business but also turn satisfied guests into brand ambassadors, amplifying their reputation through positive, word-of-mouth endorsements. The company is renowned for its innovative approach to hospitality, guest services, and loyalty programs like Hilton Honors.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

eZee Absolute

DECEMBER 7, 2023

Hotels are utilising VR for virtual tours, allowing potential guests to explore accommodations and amenities remotely. Hotels are exploring metaverse experiences, from virtual tours to virtual concierge services. Additionally, advanced revenue management systems enable dynamic pricing strategies, optimising revenue in real-time.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Blog Concierge 59

SiteMinder

DECEMBER 11, 2023

A hotel strategy provides a clear roadmap for achieving business goals, ensuring that every aspect of the hotel’s operations, from revenue management to guest services, aligns with its overarching objectives. How will guests and their booking behaviour change? Table of contents Why is hotel strategy important?

Book 59

Book Marketing Concierge Guest Services 59