SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints. The concierge’s job is to greet guests and assist with queries. Reservation agent. Assistant hotel manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Boutique Hotel News

DECEMBER 20, 2022

Some day, users might be able to book a hotel stay directly through the platform as well as buy hotel related items advertised in video content. As Simon Bullingham, CEO of Journey Hospitality highlights, consideration must be given to open-API booking engines, AI-powered promotional messaging, and shoppable content via VR and 360 tours.

Concierge 312

Concierge Book Marketing Information 312

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels. Currently, Welcome Pickups is implemented in most Axel Hotels properties.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

eZee Absolute

OCTOBER 16, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. When you offer extra services like dining, spa treatments, or tours, you can earn additional income on top of what you make from room bookings.

Concierge 59

Concierge Events Book Catering 59

Hotel Business

AUGUST 10, 2023

UV Enterprise is a full-stack technology platform that drives commerce, manages operations and enhances the guest experience through unified booking and itinerary management for non-room, experience-based inventory, such as pools, lounges, recreational activities and restaurants. OpenTable, part of Booking Holdings Inc.,

Guest Services 52

Guest Services Book Reservations Concierge 52

Revenue Hub

MARCH 17, 2023

You click on a tile to call the restaurant to make sure there’s availability, you book a table, and head on over. Additional features including amenities (Wi-Fi, parking, breakfast included, on-site dining options, accessibility features, concierge availability, pool, hot tub, fitness center, pet policy, etc.)

Concierge 84

Concierge Article Book Reservations 84

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Maintaining high standards is a symbiotic process: satisfied guests often become repeat visitors, while bookings are bolstered by positive reviews.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels. This will help manage expectations and avoid conflicts.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Some key components of these systems are booking engine s, channel managers, guest service tools such as chatbots, and revenue management tools.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

FEBRUARY 27, 2023

Ancillary: “Ancillary” equates to all other services—parking, spa, laundry, concierge services, etc. While these sources of revenue technically don’t fall under “ancillary services” in the accounting books, they’re still worth noting. What falls under this category will depend on what offerings the hotel has have been made available.

Events 82

Events Concierge Pricing Article 82

Revenue Hub

NOVEMBER 14, 2022

Booking engine add-ons. The first stage of the guest experience is when a guest makes a reservation at your hotel. These days, most reservations are booked online. This might be through a third-party OTA or your own website booking engine. Pre-arrival upselling emails.

Communication 52

Communication Reservations Book Concierge 52

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. This same app can let guests order food or seek concierge services, all of which are automated.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

eZee Absolute

JANUARY 10, 2024

With a 24-hour front desk, airport transportation, concierge service, and free WiFi, Sambodhi Retreat ensures every guest’s needs are met with warmth and efficiency. Managing bookings, keeping track of guest preferences, and ensuring a smooth check-in process became complicated.

Concierge 59

Concierge Guest Satisfaction Reservations Book 59

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Chatbots can quickly respond to common questions like booking inquiries, check-in/check-out procedures or facility information, saving both – customer and staff time. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

eZee Absolute

OCTOBER 28, 2022

For example, if your guests want to book a cab for airport transfer, they don’t have to call your concierge to check for availability. Today, hotels can offer great experiences right from the moment guests make a reservation. With WhatsApp, hotels are now updating guests in real-time with an instant booking notification.

Communication 52

Communication Book Reservations Accounting 52

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

eZee Absolute

AUGUST 29, 2023

From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest. It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Travel Booster

JUNE 11, 2023

A CRM tool for travel agents is like having a personal concierge, travel assistant, and data organizer all in one. It empowers you to manage customer relationships, bookings, itineraries, and so much more, all while maintaining a professional edge. Additionally, a CRM tool enables efficient booking management.

Accounting 52

Accounting Information Book Concierge 52

SiteMinder

OCTOBER 10, 2022

What is your experience with using point-of-sale/reservation systems? Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

JUNE 7, 2023

Front desk and reservations roles such as receptionists, front desk agents, and reservations agents. Concierge and guest services roles that provide assistance and personalized recommendations, arrange transportation, make reservations, and source local information.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Book 98

Book Reservations Communication Customer Service 98

Hotelogix

NOVEMBER 12, 2023

Business travellers around the world are planning trips and making reservations constantly. Corporate hotel reservations can, therefore, ensure business throughout the year. It is the perfect time for hotel properties like yours to target these corporate guests and focus aspects like hotel booking for corporate.

Reservations 130

Reservations Book Concierge Information 130

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. Distribution channels principally include online travel agencies or direct bookings through your website or booking call centers. They must be practical, cost-effective, and streamlined.

Marketing 52

Marketing Book Accounting Procurement 52

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. It eliminates the need for the front desk as it handles bookings, check-ins/outs, provides room keys, processes payments, and such likes. Looks like a dream?

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Property Management 52

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

Book 98

Book Pricing Marketing Information 98

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. If the guest uses live chat to ask about a booking or tariff, a delayed response could result in lost revenue.

Communication 219

Communication Reservations Book Information 219

Hotelogix

OCTOBER 18, 2023

Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more. Real-Time Updates: POS systems provide real-time updates on reservations, room availability, and transactions.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

SiteMinder

JANUARY 17, 2024

According to Oracle, 70% of hotels already are or are planning to adopt contactless technology for check-in, food ordering, concierge services and more. With SiteMinder, securing bookings from guests on the go is easier than ever. For guests, it’s about convenience, the speed of the process, safety, and freedom to choose when to do it.

Book 52

Book Download Reservations Blog 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

EATER

OCTOBER 27, 2021

Don’t get used to it,” he once told Mike Ruffino, his composer for No Reservations and Parts Unknown. But it never did for Bourdain, and the embattled relationship between the man and his fame is at the heart of the new book Bourdain: The Definitive Oral Biography , produced by his longtime collaborator and assistant Laurie Woolever.

Book 118

Book Reservations Magazine Definition 118

SiteMinder

OCTOBER 10, 2022

Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. However, in terms of finance management and operational procedures, a franchisee may pay fees to the corporation in exchange for advertising, reservation systems and other operational necessities. Valet parking.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72