Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. Cleaning and housekeeping will also need to be outsourced for the duration of the operation to meet the required quality standards, with weekly turnovers for stays over seven days. This will help manage expectations and avoid conflicts.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotel Business

SEPTEMBER 28, 2023

When the offering launches, which is expected in the coming weeks, World of Hyatt members will have direct booking access to a collection of short-term private home rentals from beachfront escapes to mountainside ski chalets, where they can earn and redeem points beyond the traditional hotel stay.

Resort Management 99

Resort Management Procurement Concierge Housekeeping 99

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Housekeeping department.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

InnQuest

OCTOBER 31, 2022

A computerized guest book’s capacity to provide guests with individualized experiences is one of its key advantages. A few examples of IoT in action are: IoT detectors may be put in rooms to notify housekeeping when a visitor leaves their room. Book a demonstration of our award-winning hotel management software here.

Property Management 221

Property Management Communication Book Information 221

Serviced Apartments

JANUARY 27, 2023

US: Luxury private rental brand onefinestay has announced the launch of monthly stays in New York City , with 16 homes available to book and many more being added over the coming months.

Concierge 52

Concierge Housekeeping Catering Marketing 52

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Owner

NOVEMBER 24, 2022

I started as a porter in South Africa, which was followed by concierge roles doing a lot of special events and special projects, such as million-dollar golf. We were asking ourselves how best to make it easier for housekeeping, too. It’s a difficult one to get into, so we get bookings out two weeks in advance.

Training 102

Training Concierge Special Events Housekeeping 102

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. This same app can let guests order food or seek concierge services, all of which are automated.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

DECEMBER 27, 2023

Some common responsibilities of guest services include: Greeting and welcoming guests Resolving guest queries, concerns and complaints Providing information about the business’s offerings, services and amenities Offering personalized assistance and recommendations by anticipating guests’ needs and preferences Managing reservations and bookings (..)

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? Hospitality is wonderfully varied.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

OCTOBER 10, 2022

Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions. Hotel housekeeping interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

MARCH 23, 2023

Longer lets are often cheaper: Renting an Airbnb property for a stay of more than a fortnight can be cheaper for the customer, compared with booking a hotel for the same length of time. More focus on hospitality: Hotels can offer more hospitality services, including food and drink options, concierge support, and more.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. In this guide we’ll take a look at a few of the most valuable tips for successful hotel management, offered up by seasoned hospitality experts.

Blog 59

Blog Travel and Tourism Events Download 59