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Strategies for Ancillary Revenue Success in Hotels

Revenue Hub

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. Meetings and Events: Host conferences, weddings, and other events at your hotel, leveraging your meeting spaces and event planning services.

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Strategies for Ancillary Revenue Success in Hotels

eZee Absolute

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. Meetings and Events: Host conferences, weddings, and other events at your hotel, leveraging your meeting spaces and event planning services.

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Automation in the Hotel and Motel World

InnQuest

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Some key components of these systems are booking engine s, channel managers, guest service tools such as chatbots, and revenue management tools.

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In conversation with the GM of Andaz Liverpool Street

Hotel Owner

I started as a porter in South Africa, which was followed by concierge roles doing a lot of special events and special projects, such as million-dollar golf. It’s a difficult one to get into, so we get bookings out two weeks in advance. I, like most people, stumbled into this industry by accident.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Some common responsibilities of guest services include: Greeting and welcoming guests Resolving guest queries, concerns and complaints Providing information about the business’s offerings, services and amenities Offering personalized assistance and recommendations by anticipating guests’ needs and preferences Managing reservations and bookings (..)

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Product vs service: unveiling key differences

Les Roches

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

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What you need to know about revenue management for hotels

Les Roches

EventsEvents such as weddings, conventions, or conferences can be high earners for hotels, as they will often book conference rooms as well as blocks of rooms. Hotel pricing can vary and fluctuate a lot based on seasons, weekends versus weekdays, special events, and other factors that can impact demand.

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