Service that Sells

JUNE 13, 2022

If yours is a quick-service or takeout restaurant churning guests through a cookie-cutter experience, you can’t expect to survive, let alone thrive. Crush the competition by training your restaurant staff to provide a service experience that can’t be found anywhere else. Get More Restaurant Management Tips. Check it out!

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Training Blog Service Management 52

Hotel Business

SEPTEMBER 28, 2023

National hotel ownership, management and development company Dellisart LLC has experienced record growth for its subsidiaries Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, as well as its full-service management company. Dellisart serves almost 100 properties through its various offerings.

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Service Management Marketing 103

Industry Insights Lodging Magazine

SEPTEMBER 22, 2023

WRIGHTSVILLE BEACH, North Carolina—Dellisart LLC announced it has experienced record growth for Hotel Sales Max, Hotel Rev Max, Hotel Digital Max, and its full-service management company. The company serves almost 100 properties through its various offerings.

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Service Management Magazine 62

Hotel Business

FEBRUARY 15, 2024

Full-year 2023 Fee-related and other revenues was $1.384 billion compared to $1.354 billion in full-year 2022, which included $50 million from the company’s select-service management business and owned hotels, which were exited in 2022. Diluted EPS was $3.41 compared to $3.91 Adjusted diluted EPS was $4.01 per share compared to $3.96

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Service Management Marketing Communication 72

Boutique Hotel News

MARCH 9, 2023

Following two years as general manager of the Charlecote Pheasant hotel in Warwickshire, Alice Davies will be moving to the property’s holding company, Vine Hotels, as group accommodation services manager. Dan Rowell will take on Davies’ previous position as general manager of Charlecote.

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Service Management Events 130

Modern Restaurant Management

JULY 19, 2021

Labor markets were tight in the years prior to the pandemic, with nearly a million restaurant and hospitality jobs going unfilled as recently as 2019 , when Forbes sounded the alarm that “the ultimate service industry is experiencing epic problems in finding people to work.”

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Front of House Customer Service Maintenance Catering 203

Hotel Owner

OCTOBER 31, 2023

Now in its sixth year, the scheme has already seen five previous candidates become general managers, while 46% of its delegates have been promoted into deputy manager roles, and 29% have had the confidence to move into larger roles.

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Training Guest Services Service Management Hospitality Management 98

Hotel Owner

MARCH 1, 2023

He has held previous roles across the retail sector and social work, later helping to manage a leading boutique hotel in Wales, and several bars across Spain and Malta. Prior to joining Burgh Island Hotel, James was head concierge/guest services manager at the Raithwaite Sandsend luxury estate near Whitby.

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Concierge Guest Services Service Management 105

Boutique Hotel News

FEBRUARY 2, 2023

Founded in 2019, LEVA provides full-service management of third-party hotel assets. The group’s flagship property is the LEVA Mazaya Centre – Dubai and in 2021, took over management of Resivation, an upscale coliving property in Dubai’s Al Furjan development.

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Service Management 130

Hotel Business

FEBRUARY 16, 2023

.” Q4 operating results Fee-related and other revenues was $310 million compared to $314 million in fourth-quarter 2021, which included $38 million from the company’s select-service management business and owned hotels—both of which were exited in the first half of 2022. billion compared to $1.2 billion in full-year 2021.

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Service Management Marketing Pricing 59

Hospitality Net

JUNE 8, 2023

a full-service management and development company based in Gulf Breeze, Fla., Highpointe Hotel Corp., has reaffirmed its commitment to Aptech through the recent adoption of its PVNG enterprise accounting software and NEW Execuvue Business Intelligence platform.

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Accounting Service Management 52

Hotel Owner

SEPTEMBER 26, 2023

He was subsequently appointed as training junior manager, duty manager, restaurant manager, food service manager, food and beverage manager and most recently, assistant hotel manager. Having worked at The Greenbank from age 17, he has held a number of roles since joining as a part-time waiter.

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Guest Satisfaction Catering Service Management Training 98

Modern Restaurant Management

JUNE 30, 2021

When drive thru, curbside, and delivery became the primary (or only) service models, and digital transactions soared, brands such as McDonald’s, Starbucks, and Domino’s didn’t need to build from the ground up, and instead focused on optimization. Contactless and Convenience.

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Kitchen Operations Back of House Budgeting Customer Service 203

Hotel Business

MAY 25, 2023

This column fits into the latter bucket: It’s a message to the hotel community about a mission to raise awareness and provide a much-needed service to those on the front lines at your properties. According to reports, 2021 saw a record-breaking 70,601 fentanyl-related deaths—and, sadly, this number seems to be growing.

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Housekeeping Training Service Management Information 59

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

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Training Customer Service Guest Satisfaction Communication 52

Serviced Apartments

DECEMBER 16, 2022

Agilysys will deploy its cloud-based property management system (PMS) software across Marriott’s United States and Canada select service, luxury and premium hotels. The post Marriott partners with Agilysys for property management software appeared first on Serviced Apartment News.

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Property Management Procurement Resort Management Guest Services 52

SAS

JANUARY 2, 2024

The SAS-managed services teams provide cutting-edge technology with dedicated service and support. Will Morris and his Build Services team are experienced SAS administrators and engineers who install, configure and tune SAS software and solutions in the cloud.

Service Management 52

Service Management 52

Hotel Owner

FEBRUARY 23, 2024

Group booking pace for Americas full service managed properties is currently up 8% for full year 2024 compared to 2023. Hyatt revealed that comparable system-wide RevPAR increased 9.1% in the fourth quarter and increased 17.0% Meanwhile, Comparable Net Package RevPAR for ALG properties increased 9.2% in the fourth quarter and 13.6%

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Book Service Management 52

7 Shifts

OCTOBER 30, 2023

509.049 ) requires food safety training for every employee in food service. However, all public food service establishments regulated by the Florida Department of Business and Professional Regulation must have between one and four unannounced inspections each year. Food safety training Florida law (specifically, F. or after 11:00 p.m.

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Article Training Information Service Management 88

Hotel Business

APRIL 27, 2023

Q1 financial results Fee-related and other revenues was $308 million compared to $316 million in first-quarter 2022, which included $38 million from the company’s select-service management business and owned hotels.

Service Management 52

Service Management Marketing Pricing 52

Hotel Business

DECEMBER 6, 2022

We look forward to optimizing Davidson’s superior platform services, longstanding hospitality relationships and market knowledge.” ” JEMB Realty tapped Davidson Hospitality Group in March to asset manage the property. As a result, ownership entrusted Davidson to transition to full-service management.

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Accounting Service Management Events Marketing 59

Modern Restaurant Management

JUNE 9, 2021

So as a restaurant owner or food service manager, how can you best minimize workers comp liability to allow summer 2021 to be the successful reopening of the economy that we are all ready for?

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Information Service Management 212

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Depending on where you work, successful hospitality management can require strategic thinking and effe­ctive marketing technique­s to enhance profitability.

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Travel and Tourism Hospitality Management Communication Customer Service 52

Modern Restaurant Management

FEBRUARY 14, 2023

Since the COVID pandemic, hourly employee (crew, kitchen manager, service manager) turnover is higher than usual, around 194 percent. Use tech tools’ staff management capabilities to boost employee satisfaction and productivity.

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Training Document Service Management Information 189

Les Roches

OCTOBER 3, 2023

Let Roberto Rodriguez, Career Services Manager & Clinical Professor in Sustainability, tell you all about this distinctive experience. Graduated with a Bachelor’s in Tourism Management, a Master’s degree in Sustainability and Social Responsibility, and soon to be graduating with a PhD in Economics.

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Definition Communication Service Management 98

Modern Restaurant Management

JANUARY 7, 2020

Great service can make up for poor food, but great food cannot make up for poor service. All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. This is the role of a successful pre-service or pre-shift daily meeting.

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Training Server Sanitation Information 153

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. A food runner should be attentive to detail, proactive, and have a positive attitude to provide excellent customer service.

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Front of House Back of House Server Customer Service 52

Hotel Business

JULY 27, 2023

Second-quarter financial results The comparability of Wyndham’s second-quarter results is impacted by the sale of its owned hotels and the exit of its select-service management business, both of which occurred in 2022, as well as quarterly timing variances from its marketing funds.

Service Management 52

Service Management Marketing Pricing 52

Les Roches

DECEMBER 28, 2023

.” Overview Definition of hotel management and culinary arts Hotel management concerns itself primarily with running establishments where accommodation is offered, which is usually a hotel or a similar operation. What is the difference between hotel management and culinary arts?

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Housekeeping Training Hospitality Management Accounting 52

Les Roches

DECEMBER 29, 2022

Have you been looking at changing your career path and want to explore the world of food and beverage management? Within hospitality, food and beverage services are some of the most common. But how do you get into managing these establishments? Qualifications for a Food and Beverage Manager.

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Hospitality Management Communication Front of House Budgeting 97

Modern Restaurant Management

DECEMBER 19, 2019

Hiring trends are consistent with other restaurants located in those specific areas, whether fast-casual, full-service, family-style or quick-service. Managers frequently attribute their low staffing and retention rates as the industry norm. The root of the problem is simple: poor planning.

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Front of House Customer Service Scheduling Service Management 161

Hotel Business

APRIL 6, 2023

Looking ahead, as of year-end, group room revenue for the full year of 2023 was pacing 21% ahead of last year for Americas full-service management with record lead volumes in January, higher than any month last year.”

Events 59

Events Information Communication Service Management 59

Les Roches

DECEMBER 21, 2022

Informing guests about hotel facilities such as restaurants, bars, laundry services, and more. Varied opportunities: As well as working in a hotel, guest relations managers are needed in other accommodation services, including resorts, cruise ships, holiday parks, and motels, giving you a varied range of working environments.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Hotel Business

FEBRUARY 23, 2024

Group booking pace for Americas full-service managed properties is currently up 8% for full year 2024 compared to 2023. Comparable systemwide RevPAR increased 9.1% in the fourth quarter and increased 17.0% Comparable net package RevPAR for ALG properties increased 9.2% in the fourth quarter and 13.6%

Book 59

Book Service Management 59

The Restaurant Times

JUNE 30, 2021

A restaurant manager is not just responsible for hiring employees but also for training, supervising, and conducting performance evaluations of the employees. New recruits must be taken through an orientation program to acquaint them with the restaurant’s protocols and policies and trained to meet its service standards.

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Budgeting Training Procurement Customer Service 52

Modern Restaurant Management

NOVEMBER 11, 2019

Third-party reviews that note exceptional service at their restaurant (21 percent). Great Service : 26 percent admit that if one of the hotel’s locations had poor service in their restaurant or bar, they’d reconsider continuing to book with that brand. A restaurant open late (38 percent). The Local Influence.

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Book Reservations Communication Customer Service 118

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.  👉It streamlines interactions between guests and hotel staff, resulting in quicker service, accurate billing, and improved guest satisfaction.

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POS Systems Guest Satisfaction Training Front of House 130