eHotelier

OCTOBER 24, 2024

AI can be used to perform certain tasks in a more efficient and time-saving way, giving staff time to focus on other areas of the business as well as to optimise efficiency in things such as training, forecasting and marketing.

Customer Service 306

Customer Service Training Marketing 306

Hospitality Magazine

DECEMBER 10, 2024

The Australian arm provides hospitality services to many sectors including schools, hospitals, aged care, corporate, and military. Compass Group employs more than half a million workers across 30 countries in healthcare, education, hospitality, sports, defence, and other industries.

Magazine 246

Magazine 246

Modern Restaurant Management

DECEMBER 26, 2024

With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. Delivery platforms increase risks of supply chain attacks The restaurant supply chain is dense, involving food suppliers, payment processors, and delivery services. Some may even share login credentials.

Information 223

Information POS Systems Download Presentation 223

eHotelier

JANUARY 20, 2025

When hotels build wellness into each part of their service, they create memorable stays that keep guests coming back. People booking hotel stays now look for something beyond basic comfort. They want their entire stay to support their well-being, from restful sleep to healthy meals.

Book 246

Book 246

Hospitality Magazine

NOVEMBER 11, 2024

Guided by the principles of seasonal, local, and slow, Currie’s original idea was to only have a weekend service, with a simple three course $75 food menu, with $25 wine pairings, but necessity made things quickly evolve. “It So, you explain to yourself that you need to open more services just to cover the fixed costs.”

Training 246

Training Magazine 246

Hospitality Magazine

DECEMBER 18, 2024

As promised by the gold-emblazoned window signage, the bar is serving up cold drinks, warm service, and hot bartenders. The drinks success has turned out to be a bit annoying because its a blended drink which is more annoying to make during service, laughs Canavan. This ones been going well recently. Its bright green.

Magazine 243

Magazine 243

Hospitality Magazine

JANUARY 15, 2025

Look for ways to focus your staff time on service and sales. Ensure your team creates a personalised dining experience for each diner… Good service is timeless and the backbone of the industry. Rebecca Grey, co-founder, Luton Lane Wine Bar The biggest challenge for hospitality at the moment is cost and revenue.

Marketing 257

Marketing Pricing Communication Training 257

Horizon Hospitality

DECEMBER 11, 2024

3) Contactless and Digital Services The shift toward contactless services is now a permanent fixture in guest expectations. Hotels can use technology to minimize physical contact without compromising the quality of service, adding both safety and convenience to the guest experience.

Sanitation 130

Sanitation Communication Book Hospitality Management 130

Modern Restaurant Management

JANUARY 8, 2025

To learn more about how cooking oil management can help with this goal, Modern Restaurant Management (MRM) magazine reached out to John Michals, COO of Filta Environmental Kitchen Services. What Can Be Done : Professional services can provide statistics and case studies illustrating the cumulative impact of cooking oil waste.

Training 169

Training Maintenance Pricing Magazine 169

Modern Restaurant Management

OCTOBER 15, 2024

Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry. Survey findings released by Resume Builder indicate that 28 percent of 1,000 full-time workers plan to quit, with the highest percentage coming from the service industry and workers ages 18-34.

Marketing 165

Marketing 165

Larry Mogelonsky

MARCH 3, 2025

This is especially true for the luxury hospitality segment where service excellence, exclusive amenities and personalization are hallmarks of an experience worthy of the term luxury. Kotle is an avid believer that, Although this is Las Vegas, exceptional service shouldnt be a gamble.

Concierge 130

Concierge Front of House Workshop Definition 130

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Hospitality Magazine

NOVEMBER 19, 2024

The restaurant is Delia’s first new venue since Providoor (his bespoke meal delivery service which became a hit during Covid lockdowns) was placed into liquidation in April last year, before being acquired and relaunched by investor Sam Benjamin.

Magazine 246

Magazine Events 246

Modern Restaurant Management

OCTOBER 13, 2024

Thanks to these technologies, tasks such as ordering food and paying bills can take place on a self-service basis. If new applications and services are to work optimally, they need the best possible coverage at all times. This is important because signal loss interrupts digital services such as QR-based ordering and kiosks.

Marketing 179

Marketing Scheduling 179

Hospitality Magazine

NOVEMBER 19, 2024

The number of workers in community and personal services – including hospitality staff and health workers – is projected to grow by 17.7 The largest difference was seen in the field of Food, Hospitality, and Personal Services, where the median income for those who had completed an apprenticeship was $50k, against $44k for those who hadn’t.

Training 189

Training Magazine Marketing 189

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Voice-controlled assistants allow guests to adjust lighting, control room temperature, set alarms, and even order room service through simple voice commands.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hospitality Magazine

DECEMBER 2, 2024

There’s also a dedicated snacks menu for those not wanting to sit down for a multi-course meal, with options spanning a habanero smash burger, lobster tostadas, and French fries service. Hacienda is open from 3pm Tuesday to Friday and from midday on the weekend.

Magazine 245

Magazine 245

Modern Restaurant Management

NOVEMBER 13, 2024

The training for restaurant staff doesn't change because of extended service hours. Employees should be informed about the need to adhere to alcohol service training and be able to recognize when a person may be overserved.

Training 178

Training Server Information Magazine 178

Hospitality Magazine

NOVEMBER 6, 2024

The Maître D’ is available in both alcoholic ($85) and non-alcoholic ($60) versions and is an homage to the service professionals who worked at the hotel’s Rainbow Room during the 1950s. Melbourne distillery Brunswick Aces joined forces with The Savoy Hotel on Little Collins to launch a collaboration gin.

Pricing 246

Pricing Magazine 246

7 Shifts

NOVEMBER 24, 2024

Gathering and analyzing data lets you tailor your menus, services, and overall atmosphere to better meet diners' needs. Read up on third-party full-service market research or other restaurants’ market research reports to understand industry trends. This way, you can get a better idea of their service.

Marketing 148

Marketing Information Pricing Training 148

Modern Restaurant Management

MARCH 11, 2025

The focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput. Instead of simply trying to fit as many seats as possible into a space, the focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput.

POS Systems 188

POS Systems Marketing Server Communication 188

Hospitality Magazine

NOVEMBER 7, 2024

Executive Chef Tristan Rebbettes General Manager John Logan The more relaxed neighbourhood bar at the ground floor Lunetta Trattoria has a pared back menu, with bar snacks including guanciale with white anchovy, pickled pepper, and olive; a welsh rarebit, caviar, and onion tartlet; and decadent cheese and services.

Magazine 242

Magazine 242

Hospitality Magazine

NOVEMBER 6, 2024

This streamlined service not only eliminates hassle for kitchen operators but also helps prevent waste from entering waterways and landfills, promoting sustainable practices when it comes to oil management. We are thrilled to extend our services to Tasmania,” said Scott Oates, Tasmania State Manager of Cookers.

Kitchen Operations 130

Kitchen Operations Information Magazine 130

Larry Mogelonsky

MARCH 10, 2025

We see this trend in the rise of the extended stay category (Home2 Suites by Hilton, Residence Inn by Marriott, Hyatt House) and the growth of serviced apartment or aparthotel brands. As well, and as is true for other properties, exceptional service can overcome any fault.

Training 130

Training Catering Communication Marketing 130

Hospitality Magazine

FEBRUARY 17, 2025

Lines will oversee operational efficiency and strategies, and drive service excellence. Boasting over three decades of experience in hospitality, including as the co-owner of Banksii in Barangaroo and Redbird Chinese in Redfern, Lines brings a depth of expertise to the role.

Training 235

Training Magazine 235

Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Highlighting experience in luxury hotel management, high-end guest services, or fast-paced environments like resorts can show your ability to handle pressure and deliver results.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Hospitality Magazine

FEBRUARY 24, 2025

This is another indicator of low business confidence, which remains well below average levels according to recent reports, said Equifax General Manager Commercial and Property Services Scott Mason.

Magazine 217

Magazine Marketing 217

Modern Restaurant Management

DECEMBER 19, 2024

With embedded payment systems, restaurant-goers can pay directly through the restaurant’s website or app, QR code, self-service kiosk, or even smart tables. By eliminating the need for manual card swipes or signatures, these systems will reduce transaction times and lead to faster table turnover for restaurants.

Presentation 178

Presentation POS Systems Scheduling Catering 178

Hotelogix

MARCH 6, 2025

This technology analyzes patterns in guest behavior, room service orders, and even weather conditions to predict and fulfill needs before they arise. Biometric payments streamline all hotel services (Note: This convenience may test your willpower when it comes to those tempting minibar treats!). Need extra towels at 3 AM?

Concierge 130

Concierge Maintenance Book Demo 130

Modern Restaurant Management

NOVEMBER 12, 2024

Two-way radios are a popular solution for this, as they provide fast and reliable communication without the need for power, Wi-Fi, or cellular service. These devices operate on a 24-hour network of weather stations that broadcast information directly from the National Weather Service while also providing localized weather updates.

Training 189

Training Communication Information Events 189

Hospitality Magazine

FEBRUARY 24, 2025

” Grill Americano Melbourne opened its doors in 2022, and focuses on delivering high-end service alongside a food program inspired by Venetian fare. Since opening Chin Chin in Surry Hills, we’ve been embraced by the city and played a role in its vibrant dining evolution.”

Magazine 195

Magazine 195

Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. To do so, quick service and table service restaurants had to prioritize multi-channel ordering and payment capabilities. – Pooja S.

Reservations 163

Reservations Front of House Scheduling Inventory Planning 163

Hospitality Magazine

MARCH 25, 2025

The hospitality industry is facing a significant shortage of skilled staff particularly in kitchen and service roles. To complete the dish, we will dress the crab with some colatura di Alici citronette (anchovy brine), says Fuzio. As for the opportunities and challenges the chef expects to face?

Training 227

Training Menu Planning Budgeting Magazine 227

Modern Restaurant Management

JANUARY 27, 2025

Bartenders : May receive a share of tips for serving drinks and supporting table service. S ervice Charges: If adding service charges, clarify if they are considered tips or business revenue. Hosts/Hostesses : Sometimes included for their role in creating a positive first impression.

Back of House 179

Back of House Document Communication 179