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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry. What are guest services?

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Hospitality training: Courses and programs for hotels

SiteMinder

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

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FOH Meaning: What it is and How it’s The First Line in Customer Satisfaction

Synergy Suite

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

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Wyndham reports record-high rooms growth in ’23

Hotel Business

Despite the distraction, uncertainty and misperceptions caused by Choice and their slanted and constant communications to our franchisee base, room openings accelerated and our global development pipeline grew by 10% to an all-time high of 240,000 rooms. Diluted EPS was $3.41 compared to $3.91 Adjusted diluted EPS was $4.01

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Navigating management in the hospitality industry: Tips for success

Les Roches

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Depending on where you work, successful hospitality management can require strategic thinking and effe­ctive marketing technique­s to enhance profitability. Hotel administration certifications can also boost your credibility.

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How to become a Food and Beverage Manager

Les Roches

Have you been looking at changing your career path and want to explore the world of food and beverage management? Within hospitality, food and beverage services are some of the most common. But how do you get into managing these establishments? Communicating with both clients and team members. Time management.

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Roberto Rodriguez, the art of engaging students

Les Roches

Let Roberto Rodriguez, Career Services Manager & Clinical Professor in Sustainability, tell you all about this distinctive experience. Graduated with a Bachelor’s in Tourism Management, a Master’s degree in Sustainability and Social Responsibility, and soon to be graduating with a PhD in Economics.