Service that Sells

MARCH 19, 2024

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. To see why role-playing is so effective in training, think back to how you learned to drive a car. Did you watch a quick video and then jump behind the wheel?

Training 83

Training Server 83

Service that Sells

SEPTEMBER 11, 2023

Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? You can avoid negative outcomes by making sure your servers understand your — and the restaurant’s — standards. Our restaurant service training follows the Service That Sells!

Training 86

Training Server Communication 86

Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? To increase server tips, you have to increase restaurant sales. What’s In It” for you to invest in restaurant sales training ? WII-FM for servers is simple: higher guest check averages equals increased server tips. Are Your Servers Salespeople?

Server 52

Server Training POS Systems Pricing 52

Revenue Hub

NOVEMBER 16, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Surely, meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. Perhaps part of the problem is how the standards themselves are presented.

Training 103

Training Server Workshop Presentation 103

Eat Restaurant Management

APRIL 26, 2023

Train staff on the benefits and promote the integration to guests. Read the full article for your step-by-step guide on how to triple your servers' tips. Using Spades and Eat App together streamlines the payment and increases the likelihood of customers leaving a tip.

Server 52

Server Reservations Article Training 52

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Even your most seasoned staff can forget things.

Training 148

Training POS Systems Communication Document 148

Service that Sells

AUGUST 22, 2022

You’ve probably already heard about tuning servers in to WII-FM to increase sales and raise tips. When you show servers “What’s-In-It-For-Me?” You can use the same WII-FM strategy to improve training success. Training From the Trainee’s Perspective. Check out these 5 Rs of training success: Reciprocity.

Training 52

Training Server 52

Modern Restaurant Management

OCTOBER 23, 2020

With a thorough and well thought out training plan. It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Continuous Training.

Communication 174

Communication Training Customer Service Server 174

Service that Sells

JANUARY 16, 2024

Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before they’re in front of guests. Servers won’t sell what they’re afraid to serve. Top 5 Mistakes Servers Make When Serving Wine Like any good service, excellence exists in the details.

Server 82

Server Training Presentation 82

NCC USA

MARCH 20, 2023

But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency.

Training 52

Training POS Systems Server Customer Service 52

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

Training 52

Training Information Document Customer Service 52

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

Server 184

Server Training Article Pricing 184

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 181

Server Training Pricing Scheduling 181

Modern Restaurant Management

JULY 18, 2023

The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. The intent here is noble, but it is a bit misguided, especially now that servers are taking care of more tables because of lack of staff.

Server 167

Server Training Reservations 167

Service that Sells

JANUARY 16, 2023

The problem is that many restaurant servers are afraid to “sell.” The goal of your waitstaff sales training program should focus on how increasing sales benefits the guest, not just the restaurant. 3 Elements of a Successful Waitstaff Sales Training Program. 3 Elements of a Successful Waitstaff Sales Training Program.

Server 72

Server Training 72

Synergy Suite

JANUARY 21, 2023

In this article, we’ll discuss all the major questions surrounding food safety training for restaurant employees, so you can have a proper and complete food safety training program in your food business. What is Food Safety Training? Why is Food Safety Training Important?

Training 52

Training Presentation Document Information 52

Service that Sells

MARCH 27, 2023

Training your waitstaff on the art of serving kids is critical to guest satisfaction and loyalty. Train on “Kid Focus” Train your servers to have a “kid focus.” And servers should always put lids on drinks (or regret it later). 2) Watch your own step. Click here to learn more. The post Time Out!

Server 95

Server Training Guest Satisfaction 95

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. Frequently Train Your Staff. To ensure that your guests get to experience that same cultivated experience led by an excellent server, provide frequent training for your servers and hosts.

Server 185

Server Training Information Marketing 185

The Restaurant Times

DECEMBER 28, 2021

Hence, it is now imperative to train your new bar staff to comply with COVID-19 protocols and keep the drinks flowing. . Now that the bars are back to normal, the need to train staff for COVID-appropriate behaviour has increased owing to the safety of customers and premium service quality. Train your staff to help these customers.

Training 52

Training Sanitation POS Systems Communication 52

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. Methods for Training Employees in Restaurants.

Training 52

Training Information Scheduling Definition 52

Modern Restaurant Management

MARCH 27, 2024

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Effectively resolving issues so all parties are satisfied is an essential skill for all managers.

Customer Service 186

Customer Service Server Presentation Marketing 186

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Cost Reduction 199

Cost Reduction Server Training Customer Service 199

Modern Restaurant Management

OCTOBER 14, 2022

Make sure that your staff is thoroughly trained to make your restaurant as allergen-friendly as possible. Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders. Go the Extra Mile to Make Customers Feel Safe.

Server 186

Server Communication Training Front of House 186

Eat Restaurant Management

OCTOBER 31, 2019

So, you’ve finally managed to expand your kitchen and front of house teams – the next step is to get new servers up to speed on their roles. An effective way to do this is to use a restaurant training manual.

Training 52

Training Front of House Server 52

Larry Mogelonsky

SEPTEMBER 27, 2023

Newer tech pieces like contextual digital signage are helping address this challenge in a labor-light answer, but you still need every at-bat to get those hits in – that is, to maximize revenue per guest – with the cross-training of your server team a great way to build that ancillary spend.

Concierge 100

Concierge Server Training Download 100

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Service that Sells

OCTOBER 23, 2023

You’ll just need to train your staff to maximize their sales during that happy hour while providing a great experience so guests will want to stick around — or come back during regular hours. Offer specials that provide a server with an easy upsell opportunity. Offer specials that provide a server with an easy upsell opportunity.

Server 52

Server Training Pricing Blog 52

Service that Sells

MARCH 13, 2023

Here are a few ideas to get you started: Restaurant sales training focused on add-on sales and upselling are key components of generating “One-Two Traffic.” When adding on and upselling, servers should always be polite, not pushy. Also called suggestive selling, the practice is perceived by guests as attentive and better service.

Marketing 85

Marketing Server Training Blog 85

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. Cloud computing also eliminates the need for hotels to hire and train IT staff, which can be another significant cost savings in an economic climate that has been particularly harsh on the tourism industry.

Server 222

Server Demo Budgeting Property Management 222

Service that Sells

JULY 31, 2023

First, teach servers to pay attention to themselves by turning on their personal radar. That can all go to waste if servers are not clean and presentable. Restaurant Service and Sales Training The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!, Click here to learn more.

Server 63

Server Training Presentation 63

Service that Sells

JUNE 19, 2023

Your new server seems bright enough and she’s got more experience than most of the people on your team, so why not fly through training and get her out on the floor? It’s tempting to ask one person to “show ‘em the ropes,” but the more detailed your training plan is the more successful it will be. Motivate them. they’ll receive.

Server 69

Server Training Blog Information 69

Modern Restaurant Management

FEBRUARY 20, 2024

Plus, it makes it easier to onboard and train new employees. With four-in-ten Americans saying none of their purchases are made in cash, it’s become harder than ever to tip out servers in cash. Digital tipping ensures servers receive the full amount of their tips with less risk of error or theft. Increased retention.

POS Systems 120

POS Systems Server Accounting Reservations 120

Modern Restaurant Management

APRIL 15, 2021

Don’t Be Choosy … Train! Our openings were for dishwashers, servers and busser/runners. We are putting additional training and time into these three, and I have to say they are doing well. Find them, train them and treat them well, and you will have more staffing success.

Training 209

Training Server Scheduling 209

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 193

Server Communication Presentation Training 193

Service that Sells

JANUARY 30, 2023

Mistake #2: Skimping on Training At restaurant training is a process, not an event. Recognize employees by training and re-training them monthly, daily — even hourly, customizing your approach to suit every greeter, server, bartender, busser, cook and dishwasher. Your staff is your most important resource.

Training 94

Training Communication Server Guest Services 94

Modern Restaurant Management

APRIL 15, 2024

Train Staff to Encourage Participation The wait staff of your restaurant are representatives of your brand and are those who have direct contact with your customers. For instance, servers asking about the bill can mention this survey or hosts thanking customers for visiting them may bring it up.

Information 192

Information Communication Training Server 192

NV Hotels

OCTOBER 17, 2023

Tangible Benefits Consider the restaurant industry, where RobotLAB’s robots assist servers. This integration often results in a substantial increase in tips for human servers. On-Site Deployment and Training: Ensuring seamless integration. Our services include: Consultation: Tailoring robots to your needs.

Server 92

Server Maintenance Accounting Training 92