Modern Restaurant Management

SEPTEMBER 1, 2020

In this new environment, take steps to: Elevate your servers to guides. Be intentional about how servers greet and introduce your guests to your establishment now that the ordering and payment process has changed. Make Staff Training a Priority. Yes, ordering and payment is important. Be attentive to your guests’ needs.

Front of House 230

Front of House Server Demo Guest Satisfaction 230

Modern Restaurant Management

DECEMBER 27, 2023

It should encourage managers to tighten their practices in 2024, starting with fine-tuning and documenting policies, and training to help avert over-serving. Conflict resolution training is also a must. One South Carolina bar owner reported that his liquor liability costs skyrocketed from $5,000 to $60,000 in only three years.

Front of House 117

Front of House Training Document Server 117

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Concierge 197

Concierge Server Front of House Back of House 197

Modern Restaurant Management

FEBRUARY 2, 2024

Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience. Staff training is crucial to ensure everyone understands how to use the new technology effectively.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JANUARY 11, 2024

For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. A customer will complain, the expo line will get backed up, a server may fall and drop an order. Set goals for your staff.

Budgeting 166

Budgeting Server Front of House Back of House 166

7 Shifts

JANUARY 10, 2024

Turnover is almost zero and staff are focused on training each other and making each other better. Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers have the opportunity to upsell to make more commission, like with caviar or truffles. Servers love it. of their sales.

Server 88

Server Front of House Back of House Communication 88

Modern Restaurant Management

DECEMBER 2, 2022

Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews.

Front of House 189

Front of House Accounting Server Customer Service 189

Modern Restaurant Management

JANUARY 8, 2021

A fully integrated, cloud-based POS and kitchen display system allows front-of-house staff to submit orders and multiple back-of-house staff members to access those orders without any physical contact. That also means you avoid crowded log jams as servers take turns inputting their orders. Keep Masks On, But Get In Sync.

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Back of House Server Front of House Communication 158

Modern Restaurant Management

OCTOBER 30, 2020

percent per year, then you’ve spent around 34K per year on training alone. In all likelihood, you already have a robust tech stack that might include a kitchen display system (KDS), a r estaurant management platform for your front-of-house needs, or a point of sale system. Tech Trainers. Contactless Tech.

Front of House 197

Front of House Training Server Budgeting 197

7 Shifts

JANUARY 10, 2024

Turnover is almost zero and staff are focused on training each other and making each other better. Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers have the opportunity to upsell to make more commission, like with caviar or truffles. Servers love it. of their sales.

Server 78

Server Front of House Back of House Communication 78

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These roles are typically responsible for hiring, training and managing staff. How can you progress to managerial positions?

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Travel and Tourism Front of House Back of House Hospitality Management 52

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Management has a crucial role in the success of a business.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

FEBRUARY 13, 2023

And we’re here to help support any operators who may be interested in learning more with one-on-one wage model training , racial equity toolkits , and other resources that may help evolve and improve our collective employment practices. But they are important. We see a better Magpie.”

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Training Front of House Server Scheduling 156

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting. Food Safety and Restaurant Cleanliness. Overall Operations.

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Reservations Kitchen Operations Front of House Back of House 196

7 Shifts

MARCH 23, 2022

It was a two-day training for managers.” So I think it was almost two, eight-hour days training for the managers got to implement.”. The training took like an hour for us to pick, pick it up and start using it,” says Buck. We can push out announcements to front of house staff, back house staff, who usually.

Scheduling 147

Scheduling Communication Accounting Front of House 147

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Of all the front of the house positions in a hotel, this is the most senior. Duties include training and managing various other hotel front desk positions such as receptionists and concierge.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Robot servers, QR-Code Ordering and Even More Tech!: From robot servers to QR code ordering, the sky's the limit for technology in the restaurant industry.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Orientation and training ($820.96): Onboarding are training are costly and time consuming. When there’s a shortage of servers at a restaurant, service suffers.

Server 144

Server Training Front of House Back of House 144

7 Shifts

MAY 27, 2021

Outside of time off requests and shift swaps, things stay the same, meaning the server who has been working the same Friday night dinner shift for a decade will continue to do so. A rotating schedule means that all servers have the chance to work tip-heavy Friday nights or that employees take turns getting weekends off.

Scheduling 148

Scheduling Server Front of House Back of House 148

7 Shifts

AUGUST 7, 2020

A server calls in sick at the last minute. What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) They should demonstrate how their past experience makes them a good fit for this role.

Server 125

Server Front of House Accounting Training 125

OpenTable

DECEMBER 18, 2023

Here, we’ve put together a complete guide on implementing an effective Angel Shots protocol, from staff training to legal considerations. Training all front-of-house staff, security, and even kitchen teams on the meaning of special drink orders is crucial. What is an Angel Shot drink?

Training 52

Training Front of House Information Server 52

7 Shifts

FEBRUARY 21, 2023

When staff are unhappy, you lose more than just the cost of hiring and training. Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” Servers helping in the dish pit or running their own load. People are the heart of the restaurant.

Communication 152

Communication Events Front of House Back of House 152

7 Shifts

DECEMBER 8, 2020

The benefits of employee contests can impact all areas of your business and employee lifecycle—from sales to engagement to training. Have a cocktail or menu competition The next time you are changing up your menu, open up a slot for an item that will be created by a member of your kitchen or front of house staff.

Front of House 148

Front of House Server Events Special Events 148

EATER

JULY 8, 2020

As a Black server and diner, I’ve seen how racism in the restaurant industry plays out on both sides of the table This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience. Alexandra Bowman.

Server 104

Server Front of House Back of House Marketing 104

Restaurant Engine

FEBRUARY 24, 2021

tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. So, you can see why their product is more expensive than the others as they are experts at helping you find the right server positions for your restaurant. What is your greatest strength as a server? 1: Craigslist.

Server 64

Server Customer Service Training POS Systems 64

7 Shifts

APRIL 3, 2023

It leads to discrimination, sexism, and sexual harassment , and creates a disparity between the back and front of house. It's effectively counter-service, which can be done with little to no training. For example, someone in the back of the house may get a bump to coincide with learning a new station.

Back of House 148

Back of House Front of House Server Budgeting 148

7 Shifts

JANUARY 14, 2020

Between writing and posting a job description, interviewing candidates, onboarding, and training, replacing just one employee costs restaurants about $3,500. Incorporate your newfound values in your hiring, training, and performance reviews. Why does turnover matter so much? It takes a toll on your operational budget and staff morale.

Server 146

Server Front of House Communication Training 146

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created.

Document 148

Document Communication POS Systems Training 148

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

MAY 27, 2021

Outside of time off requests and shift swaps, things stay the same, meaning the server who has been working the same Friday night dinner shift for a decade will continue to do so. A rotating schedule means that all servers have the chance to work tip-heavy Friday nights or that employees take turns getting weekends off.

Scheduling 78

Scheduling Server Front of House Back of House 78

7 Shifts

JUNE 8, 2020

Katie: “I worked as a server throughout university and climbed my way through the chain until I was in a management role.” Lindsay: “I started as a part-time server, then I moved to bartending, to being a floor manager and from there I moved into the operations for the whole business. I oversaw the entire glory Juice Co.

Server 130

Server Scheduling Communication Front of House 130

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. Table of Contents. Restaurant Retention Data Study.

Scheduling 78

Scheduling Front of House Back of House Communication 78

The Restaurant Times

JULY 27, 2020

Reduced turnover rates can, in turn, help restaurants save on additional expenses, which would otherwise be incurred on repeated recruitment and training. Awarding bonuses can be a motivating factor for your kitchen staff or servers. Try pairing a member from your restaurant’s kitchen staff with a front-of-house member.

Server 52

Server Front of House Training Scheduling 52

Modern Restaurant Management

MARCH 10, 2021

This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way.

Back of House 189

Back of House Front of House Reservations Information 189

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

Server 78

Server Sanitation Accounting Communication 78