7 Shifts

JANUARY 10, 2024

Turnover is almost zero and staff are focused on training each other and making each other better. As a chef himself, he noticed the pay imbalance between the front and back of house. Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers love it. of their sales.

Server 88

Server Front of House Back of House Communication 88

Modern Restaurant Management

JANUARY 11, 2024

For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. A customer will complain, the expo line will get backed up, a server may fall and drop an order. Set goals for your staff.

Budgeting 165

Budgeting Server Front of House Back of House 165

7 Shifts

JANUARY 10, 2024

Turnover is almost zero and staff are focused on training each other and making each other better. As a chef himself, he noticed the pay imbalance between the front and back of house. Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers love it. of their sales.

Server 78

Server Front of House Back of House Communication 78

7 Shifts

DECEMBER 16, 2021

Notable increases in shifts schedules for Back of House Manager (125%) , Dish/Prep (117%), Cook (111%) and notably, Driver (85%) are indicative of the shift towards off-premise dining brought upon by the pandemic. This is due to a number of factors, but excess turnover from the pandemic is certainly a big one.

Back of House 78

Back of House Scheduling Training Server 78

Les Roches

DECEMBER 28, 2023

Server Servers have direct communication with customers. Back of house positions Working away from diners’ eyes you’ll find the back-of-house crew: chefs, kitchen managers and other support staff. They will greet guests, check reservations, and show diners to their seats.

Front of House 52

Front of House Server Back of House Training 52

Les Roches

AUGUST 10, 2023

What are front-of-house positions? What are back-of-house positions? These roles are typically responsible for hiring, training and managing staff. Hospitality internships will also give you crucial hands-on training and experience. How can you progress to managerial positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting. Food Safety and Restaurant Cleanliness. Overall Operations.

Reservations 192

Reservations Kitchen Operations Front of House Back of House 192

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators.

Pricing 212

Pricing Catering Training Marketing 212

7 Shifts

MARCH 23, 2022

It was a two-day training for managers.” So I think it was almost two, eight-hour days training for the managers got to implement.”. The training took like an hour for us to pick, pick it up and start using it,” says Buck. We can push out announcements to front of house staff, back house staff, who usually.

Scheduling 147

Scheduling Communication Accounting Front of House 147

7 Shifts

APRIL 3, 2023

We all know for the longest time that the back of house employees have been underpaid for decades in the restaurant business. It's effectively counter-service, which can be done with little to no training. For example, someone in the back of the house may get a bump to coincide with learning a new station.

Back of House 148

Back of House Front of House Server Budgeting 148

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Orientation and training ($820.96): Onboarding are training are costly and time consuming. When there’s a shortage of servers at a restaurant, service suffers.

Server 144

Server Training Front of House Back of House 144

Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. Kitchen Automation.

Back of House 185

Back of House Front of House Reservations Information 185

7 Shifts

MAY 27, 2021

Outside of time off requests and shift swaps, things stay the same, meaning the server who has been working the same Friday night dinner shift for a decade will continue to do so. A rotating schedule means that all servers have the chance to work tip-heavy Friday nights or that employees take turns getting weekends off.

Scheduling 148

Scheduling Server Front of House Back of House 148

The Restaurant Times

MARCH 10, 2023

These are the top FOH positions that you’ll need the perfect person for: Manager: The general manager (GM) is responsible for managing the entire restaurant staff , which includes the front and back of house personnel, but they are frequently found in the dining area. They supervise other servers while also serving their tables.

Front of House 52

Front of House Server POS Systems Reservations 52

OpenTable

MARCH 1, 2023

For servers in busy restaurants, the hourly wage part of their income can be a tiny fraction of their pay. Still, some restaurants have eliminated gratuities with the goal of paying all restaurant employees, front and back of house, an equitable living wage. This can be as little as $2.13

Server 52

Server Back of House Information Training 52

The Restaurant Times

SEPTEMBER 23, 2020

Boosting your restaurant employees’ morale not only improves retention but also helps restaurants in saving huge money on hiring and training. Train Your Restaurant Staff. Providing proper training to restaurant staff is exceptionally crucial for improving the retention rate.

Scheduling 98

Scheduling Training Document Communication 98

EATER

JULY 8, 2020

As a Black server and diner, I’ve seen how racism in the restaurant industry plays out on both sides of the table This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience. Alexandra Bowman.

Server 103

Server Front of House Back of House Marketing 103

7 Shifts

FEBRUARY 21, 2023

When staff are unhappy, you lose more than just the cost of hiring and training. Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” Servers helping in the dish pit or running their own load. People are the heart of the restaurant.

Communication 152

Communication Events Front of House Back of House 152

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. He has duties in both the front-of-house and back-of-house operations.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

OpenTable

MARCH 1, 2023

Others got job training or education and started new careers in fields like teaching or logistics. Digital ordering platforms you may already use for takeout can free up servers to focus on guest engagement in the dining room. Many workers found jobs in other industries offering more stability or benefits like health insurance.

POS Systems 52

POS Systems Server Reservations Back of House 52

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

JANUARY 14, 2020

Between writing and posting a job description, interviewing candidates, onboarding, and training, replacing just one employee costs restaurants about $3,500. Incorporate your newfound values in your hiring, training, and performance reviews. Why does turnover matter so much? It takes a toll on your operational budget and staff morale.

Server 146

Server Front of House Communication Training 146

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created.

Document 148

Document Communication POS Systems Training 148

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. Back of House Positions 43% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Modern Restaurant Management

MARCH 25, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. Kitchen Automation.

Back of House 88

Back of House Front of House Reservations Information 88

7 Shifts

JUNE 8, 2020

Katie: “I worked as a server throughout university and climbed my way through the chain until I was in a management role.” Lindsay: “I started as a part-time server, then I moved to bartending, to being a floor manager and from there I moved into the operations for the whole business. I oversaw the entire glory Juice Co.

Server 130

Server Scheduling Communication Front of House 130

7 Shifts

MAY 27, 2021

Outside of time off requests and shift swaps, things stay the same, meaning the server who has been working the same Friday night dinner shift for a decade will continue to do so. A rotating schedule means that all servers have the chance to work tip-heavy Friday nights or that employees take turns getting weekends off.

Scheduling 78

Scheduling Server Front of House Back of House 78

The Restaurant Times

MARCH 6, 2023

Train Employees: The skill of upselling to customers distinguishes a good server from a great one. Servers use suggestive selling to encourage guests to order menu items they hadn’t considered to increase their overall sales. If this percentage exceeds 28-35%, you are underpricing those items and should increase your prices.

POS Systems 52

POS Systems Catering Server Pricing 52

7 Shifts

DECEMBER 8, 2020

The benefits of employee contests can impact all areas of your business and employee lifecycle—from sales to engagement to training. Have your servers keep a copy of their chits where they were able to upsell a guest to order all four. If one of your servers is a musician, give them a giftcard to a music store. The best part?

Front of House 148

Front of House Server Events Special Events 148

7 Shifts

DECEMBER 2, 2021

For example, let's say a server has an on-call shift starting Friday at 4 PM, and the restaurant has a policy where on-call employees need to call between one and two hours ahead of time. This server calls her manager on Friday at 2:30 PM, when she is notified that she is indeed expected to show up for her 4 PM shift.

Scheduling 148

Scheduling Server Communication Back of House 148

SiteMinder

OCTOBER 11, 2022

Of all the front of the house positions in a hotel, this is the most senior. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Depending on the hotel and the training opportunities available, this can be an entry level position. Security manager. Kitchen staff.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Lithos POS

SEPTEMBER 27, 2023

The strategy can include training, employee salary growth, career growth, and employee retention growth. Second, there is a potential for misunderstandings between the server, kitchen team, and billing team due to handwritten notes, which can be difficult to decipher. Overall, POS makes your employee operations simple and efficient.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

MARCH 31, 2023

“If your managers are actually spending time with people and really kind of connecting with them and setting goals for them and saying, ‘Hey, you're a food runner now, but I want you to be a server in six months or a year, or maybe you wanna be a chef one day, like, let's get you training there.’ Simple to set up, easy to use.

Document 78

Document Communication Training Scheduling 78

7 Shifts

JANUARY 7, 2020

You can provide staff with professional development opportunities through online courses , cross training, and shadowing. Give employees certificates for completing certain courses or training milestones. How can you gamify learning? For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed.

Bookkeeping 139

Bookkeeping Front of House Back of House Training 139

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Synergy Suite

FEBRUARY 21, 2023

Kitchen Display System (KDS) Integration with a KDS allows orders to be displayed in real-time in the kitchen, enhancing communication between the front and back of house and reducing errors. Training Materials Assess the availability of training materials such as video tutorials, user manuals, and step-by-step guides.

POS Systems 52

POS Systems Training Budgeting Reservations 52

Modern Restaurant Management

NOVEMBER 18, 2019

Specific training, tools and timer adjustments should be provided for preparing atypical menu items like stuffed quail; freezer-to-fryer foods that are larger and make take longer to fry than those that are typically served; and produce like artichokes that may be more difficult to wash. Keep it Clean.

Sanitation 148

Sanitation Scheduling Catering Back of House 148