7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 88

Server Front of House Back of House Communication 88

Service that Sells

OCTOBER 10, 2023

Spotting Fake IDs: The next step up in preventing alcohol sales to minors is making sure that the ID they show your server or bartender isn’t fake. The second person is welcome to order their own drink when they get to table and meet the server, but no sooner.

Server 52

Server Training Presentation 52

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 78

Server Front of House Back of House Communication 78

EATER

JULY 7, 2023

Lille Allen/Eater After years of artificially low menu prices, service fees feel like an inevitable, annoying part of dining out now If you’re the type of diner who regularly eats at restaurants, you’ve almost assuredly noticed a “service fee” tacked on to your check at one establishment or another.

Server 97

Server Front of House Pricing Back of House 97

Service that Sells

AUGUST 8, 2022

How do you raise guest checks and increase server tips? To increase server tips, you have to increase restaurant sales. WII-FM for servers is simple: higher guest check averages equals increased server tips. Increasing server tips by increasing your check averages by one dollar doesn’t have to complicated.

Server 52

Server Training POS Systems Pricing 52

Eat Restaurant Management

MAY 8, 2023

As the restaurant industry becomes more competitive, providing exceptional service is what helps fine dining establishments stand out.

Server 52

Server 52

Eat Restaurant Management

APRIL 26, 2023

In the hospitality industry, tipping is a common practice where customers leave a gratuity or extra payment for the services provided. Improving the guest experience through personalized service can also increase tips. Read the full article for your step-by-step guide on how to triple your servers' tips.

Server 52

Server Reservations Article Training 52

Hospitality Net

APRIL 12, 2023

The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.

Customer Service 97

Customer Service Server 97

7 Shifts

DECEMBER 13, 2023

In other words, a server keeps the first $5.12 Management can only receive tips directly when they’re the sole server for a table or when a patron explicitly indicates that a tip is for management. A note on mandatory service charges Federal law is clear: mandatory service charges are not legally considered tips.

Server 88

Server POS Systems Definition Accounting 88

7 Shifts

DECEMBER 13, 2023

In other words, a server keeps the first $5.12 Management can only receive tips directly when they’re the sole server for a table or when a patron explicitly indicates that a tip is for management. A note on mandatory service charges Federal law is clear: mandatory service charges are not legally considered tips.

Server 78

Server POS Systems Definition Accounting 78

Revenue Hub

NOVEMBER 16, 2023

Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services.

Training 91

Training Server Workshop Presentation 91

Hospitality Net

NOVEMBER 6, 2023

The new agreement has been extended to include Airtime, the world’s first hospitality cloud-based movie and content streaming service that eliminates the need for on-site servers or other additional hardware.

Server 74

Server 74

Modern Restaurant Management

SEPTEMBER 16, 2022

Well, if Father Flanagan worked in the hospitality industry today, he might be saying, “there’s no such thing as a bad server” (or bartender or busser, etc.). I agree with that statement, which raises the question: if there’s no such thing as a bad server, why is restaurant service so terrible?

Server 184

Server Training Pricing Scheduling 184

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? Outcomes: Is the greeting sincere? What Can I Do?

Training 87

Training Server Communication 87

Service that Sells

JANUARY 30, 2024

Don’t look at her as the server. Here’s a way to see which type of server works in your operation: meet Sam and Susan. Restaurant Service and Sales Training The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!, Sales don’t happen all by themselves.

Training 84

Training Server Presentation 84

Modern Restaurant Management

OCTOBER 21, 2021

Even most servers don’t want to do away with tipping. Tipping for Service or Obligation? When I grew up, I understood that tipping was a way to show appreciation for excellent service. If the server was exceptional, they received a tip of 15 percent or more. Full-service restaurants. Most have backtracked.

Server 197

Server Food Operations Presentation Pricing 197

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. The first question is, how do I give the quality service that our guests expect?

Server 187

Server Training Article Pricing 187

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

Server 197

Server Guest Satisfaction Magazine Marketing 197

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

Server 146

Server Back of House POS Systems Customer Service 146

EATER

JANUARY 28, 2021

Like a high-end version of room service, diners who come for Uni’s in-suite experience are shown to their bedless private dining area in one of the hotel’s 14 suites allocated to the restaurant. The menu is QR-coded, and a masked and gloved server enters the room and takes the party’s entire order in one go.

Server 132

Server Sanitation Definition Reservations 132

Service that Sells

JANUARY 16, 2024

Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before they’re in front of guests. Servers won’t sell what they’re afraid to serve. Top 5 Mistakes Servers Make When Serving Wine Like any good service, excellence exists in the details.

Server 83

Server Training Presentation 83

Modern Restaurant Management

MARCH 15, 2024

Approximately 78 percent think automatic service charges should be banned. "More “Tipping is so ingrained in our culture that half of Americans say they often leave a tip due to social pressure rather than good service.” Half of Americans say they often leave a tip due to social pressure rather than good service.

Presentation 188

Presentation Server 188

Metasphere

OCTOBER 4, 2023

Within the dynamic realm of dining and retail, a notable trend has been rapidly gaining traction: the integration of self-service kiosks in both restaurants and supermarkets. Seamless Ordering in Restaurants Traditional dining out experiences often involve waiting for a server to take your order, especially during busy hours.

Server 52

Server Pricing Customer Service Training 52

Service that Sells

MARCH 19, 2024

Server Role-Play Prompts Need some ideas for server role-play prompts? Restaurant Service and Sales Training The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!, The post Role-Play Ideas for Restaurant Training appeared first on Service that Sells!

Training 85

Training Server 85

Service that Sells

JANUARY 16, 2023

In the restaurant business, service and sales go hand in hand. The problem is that many restaurant servers are afraid to “sell.” The right waitstaff sales training program can teach your servers how selling is simply a part of serving. Guests are looking to servers to guide them through the menu. 3 – S.A.L.E.S

Server 73

Server Training 73

Service that Sells

MARCH 27, 2023

Train on “Kid Focus” Train your servers to have a “kid focus.” And servers should always put lids on drinks (or regret it later). Explain that you’re concerned their child may get hurt and make them aware of how servers carrying large trays — often with hot contents — can’t see a small child in their path.

Server 96

Server Training Guest Satisfaction 96

InnQuest

MARCH 9, 2023

The cloud refers to a network of remote servers accessed over the internet rather than on a local server or personal computer. Another advantage of scalability is that it allows properties to expand their services to new geographical locations more easily. – without the need for extensive planning and implementation.

Server 222

Server Demo Budgeting Property Management 222

Modern Restaurant Management

JANUARY 18, 2023

Like the ultimate cheat-sheet, this profile gives staff deeper insight into a guest’s unique attributes – such as whether they prefer a quiet table or if they are allergic to peanuts – and empowers them to tailor their service by leading them to a secluded booth and marking up a peanut-free menu.

Server 189

Server Reservations Information Catering 189

Modern Restaurant Management

FEBRUARY 22, 2022

In many cases, patrons scan a QR code with their own smartphone and order and pay without having to flag down their server. While many restaurant-goers appreciate this convenience—especially at quick-service and fast-casual establishments—few are looking for a completely automated dining experience. Doing More with Less.

Server 194

Server 194

Modern Restaurant Management

FEBRUARY 20, 2024

Choosing a system that’s intuitive and user-friendly has the potential to remove barriers to workers completing regular tasks and speed up service times resulting in less stress on your workforce. This makes it all the more crucial to pay your team in a way that provides free and fair access options to those services.

POS Systems 123

POS Systems Server Accounting Reservations 123

Modern Restaurant Management

JULY 11, 2023

And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations. Customers access a digital menu through their smartphone camera and place orders without reviewing physical menus or interacting with servers. In fact, 65% of consumers prefer self-service kiosks.

Server 126

Server Information Pricing Marketing 126

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. But not in the way you might think. So what exactly does this future look like? The Shift to Co-Pilot Mode.

Concierge 197

Concierge Server Front of House Back of House 197

Hotel Business

APRIL 16, 2024

Premier hotel brand operators like Choice Hotels recognize that a flexible service model is a critical success factor,” said Kelly Esten, SVP/GM, enterprise, Toast. Cambria and Radisson hotels will also use Toast Payments. The post Choice chooses Toast for two upscale brands appeared first on hotelbusiness.com.

Guest Satisfaction 115

Guest Satisfaction Back of House Beverage Operations Server 115

Hospitality Net

FEBRUARY 18, 2024

Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight you with their attentive service. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs.

Housekeeping 81

Housekeeping Server 81

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. ” Trusting staff to adorn your brand’s service standards with unique flourishes is more achievable when you’ve laid a solid foundation through proper training.

Training 180

Training Server Budgeting Scheduling 180

Modern Restaurant Management

MAY 3, 2022

When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. The dining experience is only as good as the service offered. If you go out to dinner and the service is sub-par, you’re probably not going to return to that restaurant, right?

Server 188

Server Training Information Marketing 188

Service that Sells

MARCH 13, 2023

In a restaurant environment, it’s important to train front-of-the house employees, especially greeters, servers and bartenders, to suggest appetizers to go along with the beverage orders, upgrade cocktail orders to include premium spirits, and recommend extras that complement entrees. Their goal isn’t to clean out the wallets of customers.

Marketing 87

Marketing Server Training Blog 87