Hospitality Net

APRIL 26, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

Server 98

Server Customer Service 98

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Some common FOH positions include host/hostess, server, bartender, and food runner.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. For example, an aggressive table turn target could unduly pressure servers to rush patrons, impairing their experience. Poorly vetted moves strain capabilities across kitchens, servers, support staff and systems.

Cost Reduction 204

Cost Reduction Server Training Customer Service 204

Modern Restaurant Management

JANUARY 11, 2024

You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible. A couple of ways to show appreciation include, creating an employee of the month program, or when someone receives a good review from a customer reward their work.

Budgeting 166

Budgeting Server Front of House Back of House 166

Hotel Business

JANUARY 30, 2024

Now fully on Amazon Web Services (AWS) , the move to the cloud enables Choice to respond to real-time market conditions and provides the company with a flexible, resilient and scalable platform that benefits owners and operators within the Choice system, the company reports. Choice Hotels International Inc.

Server 64

Server Customer Service Book Reservations 64

NCC USA

APRIL 19, 2023

After a customer finishes dinner, they hand a credit card to the server, who takes it to the server’s station, swipes the card, and brings a receipt back to the table for the customer to sign. Customers are used to this system; it is easy for them, and they know what to expect.

Server 52

Server Customer Service Download POS Systems 52

Modern Restaurant Management

SEPTEMBER 6, 2023

A Deloitte survey of 3,000-plus customers found 47 percent of restaurant loyalty club members used their perks multiple times per month, with more than one-third doing so several times each week. When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,”

Marketing 197

Marketing Server Information Budgeting 197

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. But they must notify customers in writing if they do so. What about service charges and credit card processing fees? What counts as a tip? And since both state ( C.

Server 88

Server Definition Maintenance Document 88

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

APRIL 27, 2022

As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future.

Reservations 213

Reservations Server Customer Service Scheduling 213

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 179

Communication Training Customer Service Server 179

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. But they must notify customers in writing if they do so. What about service charges and credit card processing fees? What counts as a tip? And since both state ( C.

Server 78

Server Definition Maintenance Document 78

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks. Everybody wins!

Server 147

Server Training Information Blog 147

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Server 180

Server Budgeting Customer Service Catering 180

Restaurant Engine

APRIL 10, 2024

While dine-in is alive and well in restaurants today, you may be wondering whether you should expand to carry out and offer both services. Since Covid times, there has been a dramatic increase in customers choosing take-out, but a large majority of people still like to eat inside your restaurant. The answer is generally, yes!

Customer Service 52

Customer Service Training Marketing Server 52

Service that Sells

SEPTEMBER 19, 2022

If your restaurant serves alcohol, you and your servers have a responsibility to prevent underage alcohol sales on your premises. What Your Alcohol Servers Need to Know. Train your servers to understand the four important components of a valid ID: It must be an official government-issued document with a photograph.

Training 52

Training Server Document Customer Service 52

Modern Restaurant Management

NOVEMBER 2, 2022

A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service.

Front of House 158

Front of House Back of House Server Customer Service 158

Modern Restaurant Management

APRIL 26, 2024

By letting diners enter their dietary needs right into the system, mistakes go down, making food service safer and more personalized. Kitchens can focus on cooking great food, and servers can concentrate on service rather than on taking detailed orders.

POS Systems 101

POS Systems Information Training Server 101

Revenue Hub

APRIL 2, 2024

As travel volumes return to pre-pandemic levels, guests expect access to contactless and mobile services and personalized experiences more than ever. Alternatively, these systems can analyze customer data and automatically suggest personalized experiences based on a guest’s history and preferences. Enter: The modern PMS.

Property Management 104

Property Management Article Server Customer Service 104

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. Cons: Less control over incoming demand and customer service when relying on third-party apps. Pros: Labor costs are lower because there are no servers. What is a restaurant concept?

Scheduling 148

Scheduling Server Presentation Marketing 148

Modern Restaurant Management

FEBRUARY 21, 2023

Perhaps more than you would have tipped these under-par servers in the first place. ” That’s not going to make any manager feel good about the service they’re providing. And the next day there’s a scathing Yelp review criticizing customer service, the quality of food or both.

Server 118

Server Customer Service Training Marketing 118

Modern Restaurant Management

DECEMBER 2, 2022

For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews. As the manager it is your responsibility to update and review the dashboard on a weekly basis. Restaurant managers need to create categories for each position.

Front of House 190

Front of House Accounting Server Customer Service 190

7 Shifts

AUGUST 26, 2019

From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. There is, however one notable difference: The service capacity isn't fixed. Sure, you may have a certain number of seats, but service duration is variable. "— Sheryl E. A tense atmosphere.

Server 163

Server Training Pricing Customer Service 163

The Restaurant Times

JUNE 21, 2022

This includes a myriad of aspects such as food quality, ambiance, service, location, and reasonable pricing. But when it comes to service, the front staff primarily focuses only on making the ordering process and serving the process smooth. . Step 1 – The server takes the final bill to the customer’s table.

Server 52

Server POS Systems Customer Service Communication 52

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 148

Training POS Systems Communication Document 148

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. That said, brands must leverage digital to make this service the effortless process it was created to be.

Communication 192

Communication Reservations Server Customer Service 192

Restaurant Engine

FEBRUARY 24, 2021

As the people your diners spend the most time with, your waitstaff is pivotal to the overall customer experience. Bad service is bad service. tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. What is your greatest strength as a server?

Server 64

Server Customer Service Training POS Systems 64

Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

Reservations 202

Reservations Information Server Customer Service 202

NCC USA

MARCH 20, 2023

Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency. Create Better Customer Experiences Once you have covered the basics, it’s time to move on to point-of-sale training.

Training 52

Training POS Systems Server Customer Service 52

Restaurant Engine

JUNE 22, 2022

What’s more, for those “regular” customers, a POS system can store their name, payment information, and their favorite meal. And, with a POS system, you eliminate any errors on the part of your servers calculating payment and collecting it. This makes it easy for returning customers to place an order and pay with ease.

POS Systems 111

POS Systems Server Customer Service Marketing 111

Synergy Suite

FEBRUARY 7, 2023

Traditional POS System The traditional POS system consists of hardware and software installed on-premises, typically with a server-based architecture. It includes components such as a terminal, cash register, receipt printer, and dedicated servers for data storage and processing.

POS Systems 52

POS Systems Definition Server Information 52

The Restaurant Times

MARCH 10, 2023

The behavior of your staff makes the biggest difference in the quality of your restaurant’s service. Headwaiter: To provide the best possible customer service, the headwaiter supervises the waitpeople, host staff, and bussers. They supervise other servers while also serving their tables.

Front of House 52

Front of House Server POS Systems Reservations 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks. Everybody wins!

Server 78

Server Training Information Blog 78

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Dining Room Procedures.

Reservations 197

Reservations Kitchen Operations Front of House Back of House 197