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Is Market Volatility Ending? Or Just Beginning? 

Modern Restaurant Management

Our graphs of early 2022 quick-service restaurant traffic trends looked like a mountain range — a significant dip in performance followed by a steep climb, thanks to the appearance and ultimate retreat of the omicron variant. ” “Similar” is good news for operators. The bad news? percent YOY.

Marketing 173
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Moms First: US Restaurants Can Level Up their Game with Payments this Mother’s Day

Modern Restaurant Management

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. Over the last few years, many restaurants and food service establishments have struggled with staff shortages.

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One Hundred Shoreditch partners with IRIS

Boutique Hotel News

For many of our clients, one of the key benefits of the IRIS platform is its scalability and we look forward to working with the team at One Hundred Shoreditch as they look to extend their mobile ordering service further and enable them to realise their operational and revenue ambitions.”

Marketing 130
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BofA Report: New Appreciation for Restaurants

Modern Restaurant Management

There is a widespread new appreciation for restaurants, an encouraging sign for the future, according to The Bank of America 2022 State of the Restaurant Industry report. In other encouraging news, franchise operators believe that, although most restaurants are not fully staffed, the labor situation has stabilized.

Server 189
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How Technology Is Transforming Restaurant Checkouts

Modern Restaurant Management

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. This technology offers consumers an effortless option for payment and identity verification by simply holding their hand over a scanner.

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Mobile Ordering’s Role in Customer Retention

Modern Restaurant Management

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Stay Connected. But these short-term savings come with long-term costs.

Training 189
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Bed Bug Lawsuits Are a PR Nightmare: Protect Yourself Today

Hotel Business

Hoteliers zealously seek to protect their reputations from negative social media reviews, adverse local news coverage and damning word of mouth. If a guest sues your property, your local news outlet will likely publish your hotel’s name and highlight the corresponding legal complaint as soon as possible.