Hotel Owner

MARCH 10, 2023

Set clear expectations and goals Good hotel managers should set clear expectations and goals for their staff, including specific metrics and timelines for tasks such as cleaning rooms, serving meals, and providing customer service.

Guest Satisfaction 52

Guest Satisfaction Workshop Training Customer Service 52

Social Hospitality

JULY 5, 2023

For instance, IT departments can provide workshops about the tools they use and why. For instance, partnering with customer service departments can provide your teams with additional avenues of real-time feedback. So, how should departments collaborate on sharing skill sets with marketing teams?

Marketing 52

Marketing Workshop Customer Service Communication 52

Hotel Owner

DECEMBER 1, 2022

Hosting parties and bar nights in the run up to Christmas Day, screening festive and family friendly movies in an unused event room, and running wintery cocktail workshops to draw in the lunch and dinner crowd are just some ways that hotels can entertain a variety of guests, and generate much-needed revenue.

Events 105

Events Workshop Catering Pricing 105

Les Roches

MAY 9, 2023

Conferences and seminars: This type of event is ideal for presenting new products or services to potential customers and providing educational workshops on particular topics. Product launches: Perfect for introducing a new product or service to the public. What are the different types of corporate events?

Events 52

Events Event Coordination Budgeting Hospitality Management 52

Metasphere

OCTOBER 26, 2023

Regular training updates and skill enhancement workshops can help staff adapt to new technologies effectively. These chatbots can offer personalized recommendations, provide information about hotel amenities and services, and assist with booking inquiries.

Guest Satisfaction 52

Guest Satisfaction Training Workshop Catering 52

Les Roches

DECEMBER 29, 2023

Consider investing in comprehensive health programs addressing various aspects of wellness – ranging from fitness initiatives to stress management workshops. An organization that cares for its employees’ physical and mental health naturally builds and promotes trust among its workforce.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Les Roches

JANUARY 15, 2024

Whether it’s confere­nces, seminars, workshops, weddings or the­med parties, organizing eve­nts that align with the ambiance and target audie­nce of your hotel can attract local reside­nts and visitors from out of town.

Communication 52

Communication Book Reservations Marketing 52

Les Roches

MARCH 6, 2024

This could include factors such as product features, quality, pricing, customer service, brand values or innovation. By clearly articulating its points of differentiation, a brand can stand out in a crowded market, capture consumer attention and build a loyal customer base.

Marketing 52

Marketing Communication Brand Management Workshop 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

JUNE 7, 2023

They should seek out opportunities to learn about the technology, attend training sessions and workshops, and collaborate with colleagues to develop new ideas and solutions. To embrace generative AI, hospitality workers should take a proactive approach to learning and training.

Travel and Tourism 52

Travel and Tourism Training Workshop Communication 52

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Ongoing community supported forums and workshops.

Sanitation 185

Sanitation Information Marketing Workshop 185

Les Roches

FEBRUARY 21, 2024

Artificial intelligence (AI) AI optimizes event operations through data analysis, from predicting attendee behavior to automating part of the customer service experience , driving efficiency, and improving the personalized support that guests get at the event by taking their unique profile into account.

Events 52

Events Accounting Information Budgeting 52

Les Roches

JANUARY 24, 2024

By implementing robotic services and automation into their operations, establishments can further improve efficiency and customer service delivery.

Catering 52

Catering Travel and Tourism Workshop Concierge 52

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Ongoing community supported forums and workshops.

Sanitation 197

Sanitation Information Marketing Workshop 197

Les Roches

DECEMBER 28, 2023

Savor a world-leading program Stand out with a prestigious degree in hospitality management that combines expert teaching with opportunities to network and work with respected industry professionals Bachelor in hospitality management Tips for succeeding in the restaurant industry Achieving success in food service demands more than just skills.

Front of House 52

Front of House Server Back of House Training 52

SiteMinder

DECEMBER 7, 2023

What’s next in service for the hospitality industry, a culture of care Speaker: Jan Smith Talk duration: 16 minutes Maintaining a consistently high level of customer service is one of the most important considerations for a hospitality business. To discover more, take a look on SiteMinder’s event page.

Blog 59

Blog Travel and Tourism Events Download 59