Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? Below, we share a few key techniques and capabilities the hospitality sector values. And how can you develop them?

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Customer Service Communication Training Hospitality Management 52

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Customer Service Communication Training Information 52

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

MAY 9, 2023

Conferences and seminars: This type of event is ideal for presenting new products or services to potential customers and providing educational workshops on particular topics. Product launches: Perfect for introducing a new product or service to the public. What are the different types of corporate events?

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Events Event Coordination Budgeting Hospitality Management 52

Les Roches

MARCH 6, 2024

This could include personalized communication, loyalty programs and special offers to incentivize repeat visits Bringing brand strategy and marketing to hospitality is a specialized field where career-seekers can benefit from having an appropriate degree as well as experience.

Marketing 52

Marketing Communication Brand Management Information 52

Les Roches

DECEMBER 29, 2023

Consider investing in comprehensive health programs addressing various aspects of wellness – ranging from fitness initiatives to stress management workshops. The Ritz-Carlton Hotel Company, for example, is an exceptional model of emotional engagement in the hospitality management industry.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Les Roches

JUNE 7, 2023

This can lead to better trained staff , who possess a more diverse range of skills and knowledge, ultimately leading to improved customer experience and revenue growth for the business. To embrace generative AI, hospitality workers should take a proactive approach to learning and training.

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Travel and Tourism Training Workshop Communication 52