article thumbnail

What are good customer service skills?

Les Roches

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

article thumbnail

Customer service experience and how to excel in this key area

Les Roches

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Choice Hotels Kicks Off 9th Annual "Mastery" Tech Innovation Summit, Operating at the Intersection of Hospitality, Franchising and Technology

Hospitality Net

During Mastery 2024, tech teams will develop solutions to speed up and improve the hotel onboarding process, measure and visualize a property’s environmental footprint, improve the customer service experience, and more.

article thumbnail

Start your journey to an exciting career: how to become a travel consultant

Les Roches

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

article thumbnail

Encourage your aspiring managers to undertake a diploma

Hotel Owner

With that said, we shouldn’t underestimate the need for qualifications and training where possible to encourage career development within hospitality. This is despite 70% of hospitality and tourism businesses offering training, a statistic that the government noted is in line with the overall average for all UK industries.

Workshop 105
article thumbnail

Do Hotel Leaders Understand Difference Between Hospitality and Guest Service?

Revenue Hub

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort. appeared first on Revenue Hub.

article thumbnail

10 top tips for managing hotel staff

Hotel Owner

Set clear expectations and goals Good hotel managers should set clear expectations and goals for their staff, including specific metrics and timelines for tasks such as cleaning rooms, serving meals, and providing customer service.