Les Roches
JULY 21, 2023
But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? So the communication style you use with one customer might not be appropriate to use with another.
Les Roches
JUNE 7, 2023
For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.
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Revenue Hub
OCTOBER 6, 2023
On top of that, excellent guest service requires using communications essentials that rise above merely being polite. – Excellence in telephone communications. (A For decades now in my on-site hospitality training workshops, I often ask participants to work in small groups and to formulate one collective definition.
Les Roches
MARCH 11, 2024
Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.
Les Roches
MARCH 6, 2024
It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience. Conversely, marketing strategy is the implementation arm of branding, translating target positioning and messaging into actionable campaigns, initiatives and communications across various channels.
Les Roches
DECEMBER 29, 2023
Business communication skills play a vital role in understanding these dynamics, aligning consumer interests with organizational goals and nurturing strong teamwork. For employees, emotional engagement encompasses their feelings towards work, colleagues and the organization as a whole and can foster dedication and enthusiasm.
Social Hospitality
JULY 5, 2023
For instance, IT departments can provide workshops about the tools they use and why. For instance, partnering with customer service departments can provide your teams with additional avenues of real-time feedback. So, how should departments collaborate on sharing skill sets with marketing teams?
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