Modern Restaurant Management

JANUARY 11, 2024

A customer will complain, the expo line will get backed up, a server may fall and drop an order. Your job during service is to fix problems and help your staff. Pay attention to what customers are ordering, what food is getting sent back and slowly cut down on the items you are serving. Keep calm in these situations.

Budgeting 166

Budgeting Server Front of House Back of House 166

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. An informed team is your best bet for success in suggestive selling.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

SEPTEMBER 16, 2021

Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Customers can avoid waiting for a server to bring over their check, run their credit card and sign the receipt. Improved Customer Loyalty Programs.

POS Systems 186

POS Systems Download Accounting Communication 186

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. The new language also limits tip pools to those who “perform significant customer-service functions in contact with patrons.” What counts as a tip?

Server 88

Server Definition Maintenance Document 88

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. The new language also limits tip pools to those who “perform significant customer-service functions in contact with patrons.” What counts as a tip?

Server 78

Server Definition Maintenance Document 78

Metasphere

OCTOBER 4, 2023

These cutting-edge devices are revolutionizing how we place food orders and conduct grocery shopping, resulting in an improved customer experience and increased operational efficiency for businesses. Self-service kiosks have revolutionized this aspect of the restaurant industry. Convenience Meets Technology 1.

Server 52

Server Pricing Customer Service Training 52

The Restaurant Times

MARCH 10, 2023

Directing early customers to the bar area while they are waiting for their tables. Accepting food and beverage requests and informing the appropriate staff of them Sometimes, make the beverage yourself. Headwaiter: To provide the best possible customer service, the headwaiter supervises the waitpeople, host staff, and bussers.

Front of House 52

Front of House Server POS Systems Reservations 52

Modern Restaurant Management

OCTOBER 7, 2021

Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Kitchen Operations.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

NCC USA

MARCH 29, 2022

In a 2021 study, 54% of customers said they’d prefer to use their smartphones to settle the bill without having to wait for a server. Tableside POS: Once a customer is ready for checkout, a server will arrive at the table with a tablet POS or mobile PIN pad. Don’t let your restaurant get left behind.

Server 52

Server Budgeting Customer Service Information 52

Restaurant Engine

JUNE 22, 2022

It shows your customers you value them and their time. What’s more, for those “regular” customers, a POS system can store their name, payment information, and their favorite meal. And, with a POS system, you eliminate any errors on the part of your servers calculating payment and collecting it. Final Thoughts.

POS Systems 111

POS Systems Server Customer Service Marketing 111

Synergy Suite

FEBRUARY 7, 2023

This integration streamlines operations, eliminates manual data entry, and ensures accurate and up-to-date information across the business. With its various features and functionalities, a POS system streamlines operations, enhances efficiency, and provides valuable insights for making informed business decisions.

POS Systems 52

POS Systems Definition Server Information 52

7 Shifts

AUGUST 19, 2020

Happier, motivated staff results in reduced turnover and better customer service. New team members will appreciate this and it gets your relationship started on the right foot) Generic restaurant information such as address, directions, public transit routes, etc. It’s win-win for all aspects of your restaurant.

Training 148

Training POS Systems Communication Document 148

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. An informed team is your best bet for success in suggestive selling.

Server 78

Server Training Information Blog 78

Synergy Suite

JANUARY 11, 2023

Improve customer service: It helps to improve customer service by ensuring that all employees are knowledgeable about the menu, the restaurant’s policies, and the expectations for customer interactions. Including this information gives your employees the building blocks of company culture to rally around.

Training 52

Training Information Document Customer Service 52

Restaurant Engine

FEBRUARY 24, 2021

Bad service is bad service. tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. So, you can see why their product is more expensive than the others as they are experts at helping you find the right server positions for your restaurant. 1: Craigslist. tweet this).

Server 64

Server Customer Service Training POS Systems 64

Modern Restaurant Management

AUGUST 31, 2021

Whether restaurants are conveying safety procedures to diners or providing information about where and when to pick-up food, streamlined communication also goes hand-in-hand with a simplified customer experience. For sit-down diners, having the authority to order food and drinks without the extra step of waiting for a server is ideal.

Communication 192

Communication Reservations Server Customer Service 192

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers.

POS Systems 40

POS Systems Customer Service Server Blog 40

Lithos POS

SEPTEMBER 27, 2023

To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. Let’s see how POS can help you to manage your customer operations. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. Robot servers, QR-Code Ordering and Even More Tech!: From robot servers to QR code ordering, the sky's the limit for technology in the restaurant industry.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

OCTOBER 20, 2022

Disclaimer: The information in this article is general in nature and businesses should consider whether the information is appropriate to their needs. This means servers who serve food and provide table service, bartenders who make and serve drinks, or bussers who clear tables, etc.), Tip Pooling Laws.

Article 78

Article Server Information Document 78

The Restaurant Times

OCTOBER 13, 2021

Customers are not required to give any more information to opt into the loyalty program if the loyalty program is correctly connected with the POS system. . Better Customer Relations . The information gathered and given by the loyalty program, aid in the improvement of CRM customer service.

POS Systems 52

POS Systems Information Server Customer Service 52

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

Server 144

Server Training Front of House Back of House 144

EATER

JULY 8, 2022

A few months after the first COVID-19 shutdown, restaurants furloughed and laid off cooks, servers, bartenders, and managers nationwide. During those first few months we were delighted by the compassion of our customers. Great customer service!” The servers were unhappy with their pay because tips decreased.

Server 97

Server POS Systems Budgeting Magazine 97

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Waiters are the person who will directly interact with customers.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

DECEMBER 21, 2023

These craft consumers want the full on-premise experience and are willing to pay for it, which includes variety across all variables (styles, ABV, flavor profiles, serving sizes), knowledgeable servers, food pairings and the right glassware/temperature for the beverage, among other things.

Marketing 123

Marketing Training POS Systems Server 123

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are front-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

The Restaurant Times

MARCH 17, 2023

Decorate Your Windows With Offers Use your restaurant’s windows to their full potential to draw customers in as they pass by. Print information about your offers and promotions on posters with a catchy font and your company logo and put them on the windows.

Special Events 52

Special Events Events Information Marketing 52

Synergy Suite

DECEMBER 19, 2023

It encompasses kitchen staff, servers, bartenders, host/hostesses, and any other personnel contributing to your restaurant’s operations. This includes training on POS systems, menu knowledge, and customer service skills. Friendly, attentive service can lead to increased tips and repeat business.

POS Systems 52

POS Systems Scheduling Training Pricing 52

SiteMinder

OCTOBER 10, 2022

If you don’t feel like you’ve gotten enough information out of their answer, you can follow it up with a behavioural question. So, with that in mind, here are some common interview questions for hotel front desk roles in general: Describe a situation where you’ve delivered exceptional customer service.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

The Restaurant Times

JULY 27, 2020

Motivated restaurant staff is capable of delivering stellar restaurant customer service and retaining customers. Restaurateurs can easily analyze important staff related information such as the number of tables covered, the total worth of the items sold, and the total amount of discount conferred.

Server 52

Server Front of House Training Scheduling 52

Modern Restaurant Management

DECEMBER 21, 2022

To reduce friction and allow multitasking, a KDS should speak to the chef rather than display information on its screen. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. – Tim McLaughlin, Founder & CEO, GoTab. "We

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Modern Restaurant Management

JANUARY 3, 2024

Centralization of data-driven marketing will also become increasingly critical, including streamlining processes and providing businesses with a comprehensive view of their data to inform strategic decisions. For example, a guest shouldn’t be forced to order items via mobile device if their server is in plain sight.

Pricing 132

Pricing Marketing Catering Front of House 132

The Restaurant Times

SEPTEMBER 16, 2021

Monitoring employee performance, providing excellent customer service, and maintaining accurate inventory are necessary measures to ensure that your restaurant runs smoothly and profitably. Behind the scenes, the POS software captures and processes payments, tracks inventory, collect consumer information and sends reordering reminders.

POS Systems 52

POS Systems Server Budgeting Customer Service 52

The Restaurant Times

AUGUST 27, 2022

A barback interacts with clients because they are on the floor, whereas a bartender does not, enabling them to communicate critical information to security and the bartenders. Barbacks, like bartenders, can collaborate with other bar members or restaurant personnel, such as servers. Barbacks usually collaborate with bartenders.

POS Systems 52

POS Systems Training Information Communication 52

Restaurant Engine

AUGUST 25, 2021

Customer relationship management – with this feature you can save payment methods, customer information, and order histories. This allows you to later market to your customers. Square for Restaurants is entirely based in the cloud so you can rest assured your information is safe in their secure servers.

Scheduling 59

Scheduling Pricing POS Systems Definition 59