EATER

MARCH 22, 2023

There’s a pretty standard server speech when you go out to eat at a restaurant with table service. Asking a server for advice does come with risks: Yes, you might experience a shameless upsell. Sometimes the answers won’t be enticing or even particularly informed. and yet, somehow, are. That tells you something, too.)

Server 109

Server Information 109

InnQuest

APRIL 6, 2023

As more and more guests expect instant gratification and easy access to information, the pressure on hotels to provide a seamless and efficient check-in and check-out experience is higher than ever. Cloud PMS automates many manual tasks traditionally involved in these processes, such as entering guest information and processing payments.

Guest Satisfaction 140

Guest Satisfaction Information Server Blog 140

Modern Restaurant Management

APRIL 18, 2022

If the business has an outdoor server station, it should be put in a place that is out of the way for guests but convenient to reach for employees. Doorways and walkways should be clear and safe for all servers to navigate with trays around tables and customers. This information does not constitute legal or professional advice.

Server 163

Server Scheduling Information Accounting 163

Modern Restaurant Management

JUNE 1, 2021

All the necessary information will be right at your employees’ fingertips, speeding up the order entry process and making it easier to double-check for accuracy. Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Brand Your Own Website for the Win.

Server 177

Server Communication Information Accounting 177

Modern Restaurant Management

MAY 3, 2022

All of this information will help you craft the perfect atmosphere. When thinking about atmosphere, you’ll want to consider things like music, server attire, and even seating arrangements. To craft the perfect atmosphere, you’ll want to look at your customers. Why do people choose to come to your restaurant?

Server 169

Server Training Information Marketing 169

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Concierge 193

Concierge Server Front of House Back of House 193

Larry Mogelonsky

SEPTEMBER 27, 2023

Newer tech pieces like contextual digital signage are helping address this challenge in a labor-light answer, but you still need every at-bat to get those hits in – that is, to maximize revenue per guest – with the cross-training of your server team a great way to build that ancillary spend.

Concierge 100

Concierge Server Training Download 100

Modern Restaurant Management

MARCH 6, 2024

While these are more of an entertainment experience, it is more likely that other XR-based technology (Extended Reality) like Augmented Reality be used to provide unique and improved information and improved customer experiences. Holographs can also be used for brand differentiation, creating visually striking experiences that draw customers.

Customer Service 173

Customer Service Information Maintenance Server 173

InnQuest

AUGUST 22, 2023

In simple words, credit card fraud is the unauthorized use of credit card information to make illegal purchases or transactions. Identity theft: In this case, criminals use stolen personal information to pose as guests and conduct fraudulent activities during their stay. Firstly, What is Credit Card Fraud?

Information 130

Information Server Blog Reservations 130

Modern Restaurant Management

OCTOBER 14, 2022

As a restaurant owner or manager, you should take it upon yourself to become familiar with common allergens so that you can later pass on this knowledge to your staff for a well-informed, allergen-friendly restaurant environment. Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders.

Server 185

Server Communication Training Front of House 185

Modern Restaurant Management

OCTOBER 20, 2023

In these situations, It can be useful to use the information they have at hand or survey their audience. There is usually information that is already being kept track of digitally, or through the people working at your restaurant. These can all be insights into who your current customer is.

Information 149

Information Catering Marketing Server 149

InnQuest

SEPTEMBER 5, 2023

It involves tracking and controlling inventory in real-time, making informed decisions on pricing, room allocation and availability, and ensuring that the right resources are available at the right time. Technology Infrastructure: Inventory includes computers, servers, point-of-sale systems and network equipment.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

7 Shifts

JANUARY 23, 2024

For example, you can look at how many covers a server typically completes during service. Sales reports, for instance, can tell restaurateurs: How many covers they're doing each day When busy times happen Which months are quieter than others This information can help you pinpoint which shifts require more staff and vice versa.

Scheduling 167

Scheduling Server Communication Information 167

Modern Restaurant Management

OCTOBER 25, 2022

That site may initiate a download of malware onto the visitor’s system,or attempt to fool the victim into giving up payment data or sensitive information in order to steal their identity. That code may lead to a website made to look like the restaurant’s and ask the visitor for their payment information to begin their order.

Information 181

Information Accounting Download Server 181

Modern Restaurant Management

JUNE 9, 2022

Consider tapping into the treasure trove of customer information your POS platform contains. Remember: access to data can glean insights to help you make better-informed decisions. Gather information to help you innovate processes. Gather information to help you innovate processes.

Front of House 176

Front of House Scheduling Information Pricing 176

Modern Restaurant Management

SEPTEMBER 6, 2023

When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,” Capturing customer behavior in real-time, leveraging a customer data platform (CDP), can also inform more comprehensive profiles of your guests for real-time, personalized marketing.

Marketing 177

Marketing Server Information Budgeting 177

Modern Restaurant Management

DECEMBER 6, 2021

Bussers can be informed in real-time when the table needs to be cleaned and servers can be kept up to date on all of their table’s statuses. Perhaps you could revisit your menu and retrain your servers to promote high-profit items. You can speed up tables and free up your employees’ time.

Server 190

Server Pricing Reservations Accounting 190

Service that Sells

JUNE 19, 2023

Your new server seems bright enough and she’s got more experience than most of the people on your team, so why not fly through training and get her out on the floor? Have your star server share his or her selling techniques, ask the chef to describe how he creates specialty dishes, and encourage the host to introduce regulars.

Server 69

Server Training Blog Information 69

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. Have bartenders or beverage directors go through pairings for dishes—and give servers notes on how to speak about them. An informed team is your best bet for success in suggestive selling. Use context clues to make informed suggestions. Our guess is the latter.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

DECEMBER 5, 2022

From a customer perspective, they would be able to drive their own dining experiences at their own pace without waiting on a server to visit their table or flag someone down. A universal solution like this would drive efficiency and convenience for both parties, resulting in higher profits. The possibilities are truly endless.

POS Systems 219

POS Systems Server Information Marketing 219

Modern Restaurant Management

MARCH 25, 2021

Without a pay-at-the-table solution, a server places a check on a table, returns to pick up the credit card, walks to a stationary terminal to process the card, potentially waits behind other servers processing checks, returns to the table with the receipt and goes back to the terminal to process the tip.

Server 193

Server Information 193

7 Shifts

JULY 28, 2021

Maybe one of your servers just called in sick at the last minute, your shipment of inventory containing all the ingredients for tonight's dinner special never showed up or the plumbing is acting up again. There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction.

Communication 172

Communication Server Front of House Back of House 172

EATER

JULY 7, 2023

To make the case for service fees, many restaurateurs have insisted that they’re a way to make pay more equitable between front-of-house workers like hosts and servers and kitchen workers like line cooks and dishwashers. Now, the fees have inspired a lawsuit at Los Angeles hot spot Jon & Vinny’s. might be going to the restaurant’s owners.

Server 90

Server Front of House Pricing Back of House 90

EATER

AUGUST 16, 2023

At full-service restaurants and bars, the server still presents you with a check, and you hand them cash or a credit card. At one restaurant, I realized I didn’t have the information of the credit card I wanted to use stored in my phone, so I had to sit there and upload it before I could double tap to pay. Don’t I get to say goodbye?

Server 92

Server Accounting Presentation Information 92

Modern Restaurant Management

SEPTEMBER 1, 2020

In this new environment, take steps to: Elevate your servers to guides. Be intentional about how servers greet and introduce your guests to your establishment now that the ordering and payment process has changed. Your contactless ordering and payment platform should allow you to get a holistic view of customer and sales information.

Front of House 229

Front of House Server Demo Guest Satisfaction 229

Modern Restaurant Management

SEPTEMBER 3, 2021

Using a text messaging platform generates a depth of information and immediate feedback based on user responses. This information can help you fine-tune your LBA. Programmed to detect signals from user mobile devices in range, the beacons trigger servers to send in-app or SMS ads.

Marketing 166

Marketing Information Communication Server 166

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. Only those employees who customarily receive tips (bartenders, barbacks, servers, runners, bussers, and sometimes hosts) can participate in the tip pool.

Server 88

Server Definition Maintenance Document 88

Modern Restaurant Management

FEBRUARY 6, 2023

Huddle up pre-shift with your servers and help them get their heads in the game. BreweryDB’s brew page is an excellent resource to build your playbook with accurate (brewery-sourced) and easy-to-remember information, including tasting notes, ABV, and food pairing suggestions. Review the beers on tap and new beers on deck.

Server 182

Server Reservations Information 182

Modern Restaurant Management

MARCH 9, 2023

In addition to Dram, some states allow for the criminal prosecution of servers in cases where the alleged overservice caused damage to property or injury to people. This information does not amend, modify or supplement any insurance policy. This information is provided as a convenience for informational purposes only.

Training 173

Training Information Server Definition 173

EATER

JULY 24, 2020

Hosts, bartenders, servers, and any other front-of-house workers take the greatest risk by sharing indoor space with customers, who may or may not show symptoms even if they’re infected with COVID-19. There’s just not enough information to eliminate all risk. We’re in a fast-moving environment in terms of information.”

Server 120

Server Back of House Front of House Information 120

Modern Restaurant Management

AUGUST 9, 2022

The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs. Direct payments via text message ensure an added level of security that keep personal information safe and take the risk out of restaurant owners’ hands when it comes to stored information.

Reservations 178

Reservations Information Server Customer Service 178

Modern Restaurant Management

JANUARY 11, 2024

A customer will complain, the expo line will get backed up, a server may fall and drop an order. Having a large menu puts added pressure on the kitchen and servers. For those looking for more information on what it takes to lead a restaurant this is a great book to turn to. Keep calm in these situations.

Budgeting 151

Budgeting Server Front of House Back of House 151

Modern Restaurant Management

SEPTEMBER 15, 2023

Without the internet, you would quickly find that data isn't being synched and information isn't being shared the way it should be. Alternatively, if a menu item is no longer available, it may not be reflected in the POS systems for servers to be aware of. What's the Solution to this Risk?

POS Systems 196

POS Systems Front of House Back of House Server 196

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. Only those employees who customarily receive tips (bartenders, barbacks, servers, runners, bussers, and sometimes hosts) can participate in the tip pool.

Server 78

Server Definition Maintenance Document 78

Hotel Business

JANUARY 30, 2024

“By moving all of our systems to the cloud, we’re ensuring that our franchisees have up-to-the-minute access to the latest innovations, saving time and money while providing industry-leading distribution and digital systems throughout the competitive hotel booking journey,” said Brian Kirkland, chief information officer, Choice.

Server 64

Server Customer Service Book Reservations 64

The Restaurant Times

MARCH 10, 2023

Accepting food and beverage requests and informing the appropriate staff of them Sometimes, make the beverage yourself. They supervise other servers while also serving their tables. Bartender: The bartender is responsible for fulfilling all beverages ordered from the servers or guests. The answer to the FOH manager.

Front of House 52

Front of House Server POS Systems Reservations 52

Modern Restaurant Management

FEBRUARY 2, 2024

With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences. This data can be used to make informed decisions about staffing, menu changes, and promotional offers. Real-time data access and management are also pivotal in operational efficiency.

Customer Service 171

Customer Service Front of House Communication Training 171