Modern Restaurant Management

JANUARY 11, 2024

A customer will complain, the expo line will get backed up, a server may fall and drop an order. Your job during service is to fix problems and help your staff. Pay attention to what customers are ordering, what food is getting sent back and slowly cut down on the items you are serving. Keep calm in these situations.

Budgeting 166

Budgeting Server Front of House Back of House 166

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. An informed team is your best bet for success in suggestive selling.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

OCTOBER 7, 2021

Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Kitchen Operations. Overall Operations.

Reservations 197

Reservations Kitchen Operations Front of House Back of House 197

Metasphere

OCTOBER 4, 2023

These cutting-edge devices are revolutionizing how we place food orders and conduct grocery shopping, resulting in an improved customer experience and increased operational efficiency for businesses. Self-service kiosks have revolutionized this aspect of the restaurant industry. Convenience Meets Technology 1.

Server 52

Server Pricing Customer Service Training 52

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

Pricing 216

Pricing Catering Training Marketing 216

Restaurant Engine

FEBRUARY 24, 2021

Bad service is bad service. tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. So, you can see why their product is more expensive than the others as they are experts at helping you find the right server positions for your restaurant. 1: Craigslist. tweet this).

Server 64

Server Customer Service Training POS Systems 64

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163

The Restaurant Times

MARCH 10, 2023

Directing early customers to the bar area while they are waiting for their tables. Accepting food and beverage requests and informing the appropriate staff of them Sometimes, make the beverage yourself. Headwaiter: To provide the best possible customer service, the headwaiter supervises the waitpeople, host staff, and bussers.

Front of House 52

Front of House Server POS Systems Reservations 52

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. An informed team is your best bet for success in suggestive selling.

Server 78

Server Training Information Blog 78

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. Orientation and training ($820.96): Onboarding are training are costly and time consuming. What does turnover cost the restaurant industry?

Server 144

Server Training Front of House Back of House 144

Modern Restaurant Management

DECEMBER 21, 2023

These craft consumers want the full on-premise experience and are willing to pay for it, which includes variety across all variables (styles, ABV, flavor profiles, serving sizes), knowledgeable servers, food pairings and the right glassware/temperature for the beverage, among other things.

Marketing 124

Marketing Training POS Systems Server 124

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Synergy Suite

DECEMBER 19, 2023

Understanding the variables enables the identification of areas for improvement in staff training, service delivery, and operational processes. It encompasses kitchen staff, servers, bartenders, host/hostesses, and any other personnel contributing to your restaurant’s operations.

POS Systems 52

POS Systems Scheduling Training Pricing 52

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are front-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers. Collect customer data.

POS Systems 40

POS Systems Customer Service Server Blog 40

Lithos POS

SEPTEMBER 27, 2023

To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. Let’s see how POS can help you to manage your customer operations. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

Training 52

Training Document Information Server 52

The Restaurant Times

JULY 27, 2020

Motivated restaurant staff is capable of delivering stellar restaurant customer service and retaining customers. Reduced turnover rates can, in turn, help restaurants save on additional expenses, which would otherwise be incurred on repeated recruitment and training. Award Individual Bonuses .

Server 52

Server Front of House Training Scheduling 52

The Restaurant Times

AUGUST 27, 2022

A barback interacts with clients because they are on the floor, whereas a bartender does not, enabling them to communicate critical information to security and the bartenders. Barbacks, like bartenders, can collaborate with other bar members or restaurant personnel, such as servers. Training A Barback. Good Conversationalist.

POS Systems 52

POS Systems Training Information Communication 52

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. This information is invaluable for making informed decisions and identifying areas where cost savings are possible.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Lithos POS

JANUARY 27, 2022

Ensuring Best Customer Service Management of Vendors, Inventory, and Equipment HR Objectives Marketing Planning menu Health and safety standards Managing costs. You can also use a lot of loyalty techniques by understanding your loyal customers. In this 2022 era, businesses need to place a lot of emphasis on customer service.

Competitive Analysis 52

Competitive Analysis Server Marketing Training 52

Modern Restaurant Management

DECEMBER 21, 2022

To reduce friction and allow multitasking, a KDS should speak to the chef rather than display information on its screen. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. – Tim McLaughlin, Founder & CEO, GoTab. "We

POS Systems 198

POS Systems Pricing Front of House Marketing 198

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

APRIL 5, 2023

The key is understanding your customers and their expectations. A study conducted on an e-commerce website showed that the terms “disappointed” or “disappointment” were used 20,000 times due to misleading information about the products and services offered. However, there are two problems with this.

Communication 178

Communication Server Customer Service Information 178

InnQuest

AUGUST 15, 2023

Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. This connectivity, in turn, allows seamless transmission of information such as room availability, rates and bookings, ensuring that all channels are always up to date.

Reservations 130

Reservations Book Property Management Pricing 130

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

7 Shifts

JANUARY 10, 2024

On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant. Cloud-based RMSes are highly scalable, enable easier cross-location functionality, and often have lower upfront costs (since you won’t pay to set up a server at every restaurant).

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant. Cloud-based RMSes are highly scalable, enable easier cross-location functionality, and often have lower upfront costs (since you won’t pay to set up a server at every restaurant).

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. These increasingly popular restaurant employee classes and programs supplement traditional training and equip employees with extensive taste profiling for different types of food and cuisine in addition to beer, wine, and spirit tasting. Cross-contamination. Undercooking.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. He got creative on how to source employees.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server. Another key strategy is talent management.

Scheduling 148

Scheduling Server Communication Training 148

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. Recurring customers’ information recorded and saved. It enables data to be retrieved from distant servers via the cloud.

POS Systems 98

POS Systems Server Information Front of House 98

Synergy Suite

FEBRUARY 21, 2023

Integration with CRM systems allows you to track customer preferences, purchase history, and loyalty program information. This data can be used to provide personalized recommendations, targeted marketing campaigns, and enhanced customer service. This ensures optimal table utilization and reduces customer wait times.

POS Systems 52

POS Systems Training Budgeting Reservations 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners. Control portion sizes.

Scheduling 113

Scheduling Communication Training Customer Service 113

The Restaurant Times

JULY 15, 2020

Customers are an integral part of the restaurant business. At a time when there is intense competition, the kind of customer service a restaurant provides determines its success or failure. While customer service may be associated with dine-in facilities, it is an equally important part of online delivery services as well.

POS Systems 69

POS Systems Server Scheduling Customer Service 69