Hotelogix

NOVEMBER 11, 2023

What’s next in service for the hospitality industry, a culture of care | Jan Smith | TEDxTemecula Have you ever wondered why some service workers over or under perform? Jan Smith shares the relevancy of how a Culture of Care can positively affect both the employee and the customer in the service and hospitality environment Jan M.

Travel and Tourism 246

Travel and Tourism Magazine Events Training 246

Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. What’s Caring Behavior? Recognized if they’re a regular customer. That’s what Caring Behavior is all about. Many things, really. To pamper them in unexpected ways.

Server 87

Server Training Presentation 87

Modern Restaurant Management

MARCH 5, 2021

A restaurant’s website is an important information tool for your customers. This form can be for customers to leave questions and comments. Typically, you will want to put the form link in the footer next to your logo and contact information. Be Careful with Social Media Integration.

Accounting 196

Accounting Information Events Marketing 196

Modern Restaurant Management

JULY 11, 2022

When they land a job, candidates often don’t contact the other companies where they have applied. As a result, instead of overseeing customer service or reviewing sales, many managers lose time preparing for interviews and waiting for candidates who never arrive. Sometimes they’ve lost track of where they have applied.

Communication 206

Communication Customer Service Marketing 206

Modern Restaurant Management

OCTOBER 1, 2022

Focus on enhancing customer experience, which is one of the decisive factors for converting visitors into clients. Other actionable tips for better SEO and conversions are as follows: Customize product site search to streamline the process of locating the desired content. Show restaurant contact details and address.

Marketing 203

Marketing Budgeting Communication Information 203

Modern Restaurant Management

DECEMBER 1, 2022

As ice passes through the drop zone, it can come into contact with the residue and carry it into the ice supply. Take Care of the Ice Maker and It’ll Take Care of Customers. Ice won’t attract customers to a business, but lack of ice due to a dirty or malfunctioning ice maker will certainly repel them.

Maintenance 180

Maintenance Sanitation Presentation 180

Modern Restaurant Management

JUNE 22, 2020

Restaurants can minimize close contact by texting alerts when reservations and takeout orders are available, keeping people from clustering together at entrances or pickup counters. Spamming customers can quickly turn them against you and are likely to puncture (or even destroy) SMS engagement for future marketing efforts.

Communication 202

Communication Reservations Information Marketing 202

Modern Restaurant Management

DECEMBER 9, 2022

Operators are looking for tools and systems to give them a competitive advantage, whether that’s by meeting customer wants or getting your labor numbers just right. Plan carefully before contacting vendors and getting swept up in a sales cycle. Not Planning Ahead. This is a recipe for disaster.

Training 189

Training Information Scheduling Accounting 189

Modern Restaurant Management

AUGUST 14, 2020

Reopening restaurant dining rooms still puts customers and employees at risk, so safety is the first concern, driving a shift in business operations. Reopening restaurant dining rooms still puts customers and employees at risk, so safety is the first concern, driving a shift in business operations. In most states across the U.S.,

Sanitation 215

Sanitation Marketing 215

Modern Restaurant Management

MAY 6, 2021

To tackle the concerns of customers and employees while focusing on business growth, restaurant owners will need to look to innovation and reimagine how they once operated. Restaurants lucky enough to have access to outdoor dining space had to balance the needs of the business with the safety of customers and employees.

Document 189

Document Scheduling 189

Modern Restaurant Management

OCTOBER 20, 2021

Offering a safe and enjoyable outdoor dining experience requires careful planning. As with indoor dining, the outdoor dining should be adequately illuminated to ensure customers and employees can safely navigate the area. Here are a few outdoor dining tips to ensure that you are providing the best experience possible to your patrons.

Presentation 189

Presentation Information Events 189

Modern Restaurant Management

SEPTEMBER 17, 2021

Most customers check out reviews before heading over for their first meal. Other potential and current customers are looking at these reviews. You don’t have to let rude customers walk all over your staff. You owe the customer an apology if something actually went wrong on your end. Step 3: Apologize. Real Example.

Communication 203

Communication Information Marketing 203

Modern Restaurant Management

JULY 2, 2020

The bulk of these also required expansion of touchless and contactless (or low-contact) payments, which while convenient, also create a new vulnerable attack sector. And this expansion is going to continue as restaurants re-open while integrating ways to minimize person-to-person contact.

Customer Service 239

Customer Service Accounting 239

Modern Restaurant Management

OCTOBER 14, 2022

Customers with food allergies take a great risk to eat food prepared by someone other than themselves, as they may suffer potentially severe consequences from coming into contact with a triggering allergen. An allergen-friendly environment is one in which customers feel they can trust the restaurant and its staff. On the Menu.

Server 189

Server Communication Training Front of House 189

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Customer Service 197

Customer Service Scheduling Communication Training 197

STAAH

JANUARY 29, 2024

Mutual customers can now capitalise on the booking USD 100 billion vacation rental industry. Listing will be supported in 13 languages across 25 Holidu domains with full customer information sent to properties with every booking. Direct communication with customers is enabled post booking. million guests in 2023.

Book 77

Book Catering Customer Service Business Development 77

Modern Restaurant Management

MAY 27, 2020

While restaurant environments are known for their adherence to cleanliness, the pandemic has elevated the awareness of hand-to-surface contact and placed an emphasis on proper hand washing. “Our research shows that 65 percent of Americans use paper toweling to avoid contact with restroom doors and faucets,” Dommisse said.

Sanitation 203

Sanitation Scheduling Information 203

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

Concierge 104

Concierge Guest Services Communication Events 104

Modern Restaurant Management

OCTOBER 28, 2021

Regardless of your restaurant’s chosen policies in response to the pandemic — and there are a wide range of approaches — your customers need to know what they can expect when visiting your establishment. These forums give your restaurant the opportunity to control and disseminate messages to customers.

Communication 202

Communication Customer Service Information Sanitation 202

Modern Restaurant Management

JANUARY 24, 2023

What ORM Does For Your Business Online reputation management (ORM) is crucial for any restaurant that wants to keep a steady stream of customers coming in. ORM gives you direct access to customer feedback. Customers are more likely to give honest reviews to third-party sites than your own site or customer survey forms.

Information 197

Information Presentation Marketing 197

Modern Restaurant Management

DECEMBER 13, 2021

Restaurants that spent much of the last year trying to win back customers, are now struggling to win back employees. With Yelp Kiosk, restaurateurs are now able to automate check-in, manage waitlists and contact diners when their table is ready.

Communication 189

Communication Reservations Budgeting Pricing 189

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. Understanding guest experience requires careful measurement and analysis.

Guest Services 130

Guest Services Customer Service Demo Book 130

Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. In the past, the emphasis has been on converting new customers into loyal followers. How can that be achieved? Display Empathy.

Communication 145

Communication Server Events Food Operations 145

Hotelogix

NOVEMBER 8, 2023

They care less about the savings offered and more about the comfort of the property. Avoid long queues : Make sure you ease out the check-in and check-out process and let the older guests know who they should contact in case they encounter any problem. Don’t bombard them with unnecessary forms.

Travel and Tourism 100

Travel and Tourism Catering Customer Service Training 100

Lithos POS

MARCH 26, 2024

These self-serving devices offer customers a convenient and efficient way to complete transactions without the need for conventional human-assisted checkout. According to a study, nearly 70% of customers say that they would like to order their food via self-service kiosks rather than ordering through a server/waiter. Did you know?

Blog 52

Blog Training Maintenance Server 52

Modern Restaurant Management

MAY 18, 2023

If there’s a long line – in a cafe, a pub, or a restaurant, for example – customers need to be able to pay quickly and securely. Customers are able to purchase a coffee, beer, or wine at the point of sale in mere milliseconds – seamlessly, and with just the flick of a wrist. Quickly – and securely.

POS Systems 158

POS Systems Server Accounting Information 158

Modern Restaurant Management

APRIL 24, 2023

Start contacting customers in August to plan for holiday parties, but spend the first half of the year honing your catering operation. Just about all of my customers cater, and these are a few of the tips that I usually provide. When the catering manager calls back, they should sound excited to cater the customer’s event!

Catering 197

Catering Pricing Server Marketing 197

Modern Restaurant Management

MAY 18, 2020

The form and instructions inform borrowers how to apply for forgiveness of their PPP loans, consistent with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). Step-by-step instructions on how to perform the calculations required by the CARES Act to confirm eligibility for loan forgiveness.

Front of House 208

Front of House Back of House Sanitation Information 208

Service that Sells

SEPTEMBER 11, 2023

Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and differences in service between waitstaff could harm your reputation with repeat customers. What Could Go Wrong? Outcomes: Are employees making eye contact while saying it? What Can I Do?

Training 87

Training Server Communication 87

Modern Restaurant Management

SEPTEMBER 7, 2021

Emergency numbers and contact lists should be available for employees and should include: Managers. Throw out all food and kitchen items that have come into contact with flood waters. Metal, glass or ceramic pans, dishes or utensils that contact flood waters must be washed, rinsed and disinfected before use. See next bullet).

Sanitation 194

Sanitation Communication Document Presentation 194

InnQuest

OCTOBER 31, 2022

Customers too are increasingly developing a strong preference for staying at hotels where technology is leveraged to build a guest experience that is modern, convenient and seamless. The primary uses of robots in 2022 turned out to be for service delivery and item collection (on the behalf of customers). Keyless Entry.

Property Management 221

Property Management Communication Book Information 221

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. One of the best ways to engage guests is to customize the experience uniquely for them.

Special Events 215

Special Events Events Server Information 215

The Restaurant Times

JULY 5, 2020

The prime focus of restaurant brands is around providing functional benefits and operational changes to ensure that both the diners and employees have a safe, contact-free experience. Customers are likely to be wary initially of any physical contact and careful about practicing social distancing in public places such as restaurants.

Sanitation 90

Sanitation Communication Front of House Pricing 90

InnQuest

NOVEMBER 21, 2022

85% of travellers (91% of bleisure and 82% of leisure travellers) are comfortable with spending extra during their next stay, with breakfast, views and room size being the top three add-ons customers would pay for. How to Make the Most of Customers’ Travel Cravings. Using a revenue management system takes care of that for you.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Revenue Hub

OCTOBER 6, 2023

A few examples would be: – Holding eye contact with guests long enough to exchange smiles. In our daily lives, I’m sure we have all had customer service experiences where the associate said all of the right things, but who spoke in a way that felt scripted, robotic and disingenuous. – Using open body language.

Guest Services 92

Guest Services Definition Communication Workshop 92

Modern Restaurant Management

NOVEMBER 26, 2019

This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Before posting your job openings, contact former employees and former seasonal workers to see if any of them are interested in your seasonal work.

Customer Service 188

Customer Service Scheduling Training Information 188

Modern Restaurant Management

MARCH 10, 2020

We are providing extra tissues and napkins for customers to use for coughs or sneezes. Our employees and tenant staff with any cold or flu symptoms are required to stay at home and contact their doctor via phone. “The name Lavu is derived from “love-you” and we love our customers. We ensure food safety.

Sanitation 206

Sanitation Communication Property Management Training 206