How Restaurants Should Respond to Bad Reviews | Modern Restaurant Management | The Business of Eating & Restaurant Management News

Online reviews have a lot of influence on today’s restaurants. Most customers check out reviews before heading over for their first meal. That’s why it can be nerve-wracking when a few bad reviews come in. Thankfully, having a few bad reviews isn’t the end of the world.

However, you can’t ignore them. A survey from GatherUp found that nearly four in ten consumers expect businesses to respond to reviews in one day. Almost three in ten expect a response in three days.

That’s not a lot of time for busy restaurateurs who also need to dedicate time to running the restaurant itself. To make this process easier, we’ve put together a few quick tips and an example to help you work through bad reviews.

Steps to RespondFirst, we’ll go over some general steps you should take to respond when a bad review comes in. These steps may differ based on the internal processes you have in place.

Step 1: Block Off time To Respond Right AwayA quick response is key to making a good…

Kristina Aguirre

Kristina Aguirre is the director of small business acquisition at Womply, a fast-growing software company helps small businesses thrive. She has more than ten years of experience growing businesses of all sizes with data-driven marketing strategies. Prior to joining Womply, she led multiple initiatives to grow users, improve data collection, and partnered with leaders in the industry to improve customer and advertiser experiences.

Sorry, You've Reached Your Article Limit.

Kristina Aguirre