Hotel Business

APRIL 6, 2023

Looking ahead, as of year-end, group room revenue for the full year of 2023 was pacing 21% ahead of last year for Americas full-service management with record lead volumes in January, higher than any month last year.”

Events 59

Events Information Communication Service Management 59

Les Roches

DECEMBER 28, 2023

Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful. What is the difference between hotel management and culinary arts? When comparing hote­l management and culinary arts, it’s clear these career paths have distinct differences.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

The Restaurant Times

JANUARY 24, 2023

His successful career is the result of dedication, following a customer-centric approach, and communicating with the customers. Muir went from being a law aspirant to a hotel management graduate, leading a food brand. Communication With Customers Working in an independent restaurant is like working on a blank canvas.

Communication 52

Communication Accounting Service Management Marketing 52

Modern Restaurant Management

JANUARY 7, 2020

All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Managers need to have a means to effectively communicate time-sensitive subjects such as allergens and immediate safety concerns to the staff.

Training 153

Training Server Sanitation Information 153

Les Roches

DECEMBER 21, 2022

If you are looking at a career in guest relations, there are several important skills to learn, such as: Communication : Guest relations managers need to communicate well in written and spoken methods, with clients, co-workers, team members, and communication between guests.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Revenue Hub

MAY 10, 2023

But to truly harness the transformative potential of omnichannel service software within the hospitality industry, we must first delve into the differences between omnichannel and multichannel solutions. An Omnichannel strategy means communicating with travelers by integrating all channels on a single platform.

Communication 75

Communication Customer Service Reservations Presentation 75

Modern Restaurant Management

NOVEMBER 11, 2019

Seamless Communication Between Properties : When staying at a hotel with multiple properties, 29 percent expect their preferences and guest profile to be easily communicated between properties. Hannah Smith, a first-year baking, pastry and culinary arts student at Wake Technical Community College in Raleigh, N.C.

Book 118

Book Reservations Communication Customer Service 118

Hotelogix

OCTOBER 18, 2023

With faster service delivery for room service, dining, and other amenities, you can increase guest experience and satisfaction. Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

EATER

JUNE 12, 2020

Roundtree, who graduated from the Charlotte campus of Johnson & Wales with a bachelor of science in culinary arts and food-service management in 2018, was working as a student teacher in the culinary arts program and had no idea what to tell the class about what to do next or when they’d be back.

Demo 112

Demo Training Menu Planning Communication 112

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. Managing labor costs requires optimizing staff schedules, ensuring efficient staffing levels during peak hours, and monitoring employee productivity.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Lithos POS

JANUARY 27, 2022

They have a lot of responsibilities for the business in terms of management. Everything from managing the business to increasing sales comes under management. Restaurant Manager Duties. Many factors that can cause restaurant management to go unnoticed or overlooked can lead to a restaurant’s defeat.

Competitive Analysis 52

Competitive Analysis Server Marketing Training 52

Les Roches

APRIL 3, 2023

Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service.

Budgeting 52

Budgeting Customer Service Communication Training 52

Modern Restaurant Management

OCTOBER 29, 2020

Personalizing marketing communications towards guest preferences and behavior. As customers order and pay digitally, their order information is communicated instantly to our kitchen and payment information syncs with our Clover POS device. “Smart workforce communication tools need to evolve beyond just screen-first applications.

Catering 143

Catering Marketing Communication Events 143

Modern Restaurant Management

MAY 1, 2020

Service Management Group (SMG) introduced its third annual report on third-party delivery: Take control of third-party delivery to protect your brand. Third-Party Delivery Impact.

Travel and Tourism 191

Travel and Tourism Events Marketing Information 191

Modern Restaurant Management

MARCH 11, 2020

. “Businesses need help navigating the digital shift in commerce, whether that’s utilizing new payment methods, leveraging actionable data or taking advantage of new mediums to communicate with their customers,” stated Zach Hyman, Co-Founder of SpotOn. CRM access to find and filter customers for marketing communications.

Procurement 154

Procurement Marketing Scheduling Events 154

Modern Restaurant Management

AUGUST 16, 2021

Email communications > social: 45 percent of consumers said that email was the most relevant platform for content and news from QSRs, whereas 30 percent say Facebook, 15 percent say Instagram, and only 4 percent said Twitter. Key Food Delivery Trends.

Marketing 180

Marketing Pricing Download Presentation 180

Modern Restaurant Management

MAY 27, 2020

Ensuring proper handwashing and employee training will be critical, as well as proactively and thoughtfully communicating these practices to customers. "PathSpot Service Management Group (SMG) has become the first experience management platform to integrate ratings and review data from the third-party delivery industry.

L&D 176

L&D Sanitation Marketing Download 176

Modern Restaurant Management

MARCH 1, 2022

Service Management Group (SMG) published new research highlighting how quick service restaurant (QSR) brands can drive app adoption. “Germ avoidance and handwashing diligence are two habits that should always be a priority,” says Jon Dommisse, vice president of marketing and corporate communication for Bradley Corp.

Download 183

Download Pricing Sanitation Presentation 183