A Simple Step to Improve Customer Satisfaction and Retention

Great service can make up for poor food, but great food cannot make up for poor service. It sounds cliché, but there is a lot of truth in that sentiment. Proper training is a necessary expense and it's important to remember that training is a never-ending cycle. Staff needs to be continually reminded of all essential training to set a clear expectation for all employees.

A successful pre-meal meeting is a simple way to improve daily functions.

All food service managers want employees to be trained in the following key areas:

Knowledgeable about the menu and menu item specifications Allergens--especially on new menu items or specials Safety and Sanitation Immediate concerns  Menu Substitutions, equipment failures, staff shortages and a plan to deal with themYearly training on subjects such as proper dishwashing temperatures, titration levels, and handwashing are commendable. In order to make training valuable, the information needs to be continually reiterated. Managers need…