Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 81

Communication Information Customer Service Events 81

Modern Restaurant Management

OCTOBER 1, 2022

Restaurant marketing revolves around making your business known. Let’s look at low-budget restaurant marketing ideas to succeed in inflationary times. Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Communicate with Customers on Social Media.

Marketing 203

Marketing Budgeting Communication Information 203

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. With the Marketing Rule of 7 , it takes an average of seven interactions with a brand before a purchase takes place.

Marketing 221

Marketing Reservations Communication Customer Service 221

Modern Restaurant Management

JUNE 24, 2021

As a restaurant owner, digital marketing can be a daunting task that takes up valuable time, energy, and resources. Most simply do not have the time needed to research digital marketing strategies, let alone implement them. This often means marketing and advertising efforts are done on-the-fly or simply 86’d. A double win!

Marketing 203

Marketing Communication Maintenance Budgeting 203

SiteMinder

FEBRUARY 9, 2023

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.

Reservations 98

Reservations Book Travel and Tourism Communication 98

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Basant Baruah, Senior Content Marketer, Beaconstac. Below are a few examples of small and big F&B chains applying unique marketing techniques. Here are their insights.

Marketing 234

Marketing Communication Information Reservations 234

InnQuest

OCTOBER 17, 2023

The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Modern Restaurant Management

FEBRUARY 14, 2022

Many business owners believe that emailing is an obsolete form of marketing. Even for a unique niche like restaurants, the power of email marketing can boost brand awareness and ROI. Eighty-three percent of global consumers state that they prefer emails when receiving communications from businesses. Types of Email Marketing.

Marketing 221

Marketing Reservations Communication Information 221

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. It requires efficient communication and coordination among various hotel departments. Should Hotels Engage in Overbooking?

Guest Satisfaction 85

Guest Satisfaction Reservations Communication Article 85

STAAH

MAY 24, 2023

Market insights can provide a comprehensive understanding of market trends, guest preferences and industry dynamics. STAAH MAX users can analyze market insights and make informed decisions. Booking.com has introduced a feature that provides Market Insights into what bookers are searching for in your region.

Marketing 81

Marketing Guest Satisfaction Information Pricing 81

Modern Restaurant Management

JANUARY 22, 2024

How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? You can craft a B2C marketing strategy that is interesting, relevant, and successful by following this checklist. But precisely, how can you determine what customers want?

Reservations 181

Reservations Customer Service Marketing Pricing 181

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 83

Marketing Guest Satisfaction Property Management Article 83

SiteMinder

MAY 28, 2023

Media contact Maria Cricchiola +61 2 8031 1287 media@siteminder.com Investor information Paul Wong +61 411 889 876 investor.relations@siteminder.com About SiteMinder SiteMinder (ASX:SDR) is the world’s leading open hotel commerce platform, empowering hotels and accommodation providers to sell, market, manage and grow their business.

Pricing 105

Pricing Marketing Book Information 105

Modern Restaurant Management

NOVEMBER 25, 2019

As a restaurant owner, it’s important to know how to market your restaurant the right way if you’re going to survive in such a crowded and competitive marketplace. In this article we’re going to look at five marketing mistakes that many restaurant owners make and show you how to avoid falling into the same traps yourself.

Marketing 228

Marketing Communication Definition Budgeting 228

InnQuest

MARCH 2, 2023

This means identifying who your target market is, their needs and preferences, and how you can best serve them. For example, your target market is mainly business travelers. Develop a Strong Marketing Strategy Once you clearly understand your target market, developing a solid marketing strategy is next.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Modern Restaurant Management

FEBRUARY 12, 2024

hours, offerings, website link, ordering link, reservations and reviews). Reservations and Online Orders If the restaurant uses third- party services for online reservations and online ordering, inquire about the details of the services so you understand how much you’ll be paying, how they work, and how to access the accounts.

Accounting 181

Accounting Information Reservations Communication 181

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . A CRM system is a software solution designed for managing customer relationships across different communication channels. What is a CRM System? . Efficiency? .

Communication 130

Communication Book Reservations POS Systems 130

SiteMinder

FEBRUARY 8, 2024

According to Statista research , revenue in the Travel & Tourism market is projected to reach US$184.50bn in 2024. Meanwhile, the largest Travel & Tourism market is the Hotels market with a projected market volume of US$93.62bn in 2024. In population size, that market is made up of just over 300 million people.

Marketing 52

Marketing Travel and Tourism Book Catering 52

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics.

Concierge 98

Concierge Communication Reservations Blog 98

SiteMinder

FEBRUARY 13, 2023

Domestic booking channels captured a lower proportion of bookings overall, however there was a clear balance between traditional and niche booking channels across markets. The ranking of hotel websites as a revenue generator remained on par with 2019’s lists in 72% of markets, and ahead in 28%.

Reservations 52

Reservations Book Travel and Tourism Marketing 52

7 Shifts

OCTOBER 9, 2019

That’s why digital marketing is so important. Read on to learn more about creative digital marketing ideas you can get started on today. Mobile ads also allow you to create an exceptional experience for the customer by providing directions to your location, allowing them to make immediate reservations, and featuring relevant reviews.

Marketing 113

Marketing Reservations Accounting Information 113

Boutique Hotel News

OCTOBER 25, 2022

Following the appointments of Morton Johnston as general manager and Ali Moussa as director of sales and marketing , The Chedi Katara has strengthened its leadership team with eight new additions. Ghada Korayem, director of marketing and communications. Ayoub Gorgi, revenue and reservations manager. .

Reservations 130

Reservations Communication Marketing 130

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Communication 197

Communication Front of House Information Customer Service 197

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. additional channels.

Communication 219

Communication Reservations Book Information 219

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Hotel Owner

FEBRUARY 24, 2023

In her new role, Landmann will be responsible for leading communications for the company’s portfolio of 30 hotel brands, which include The Ritz-Carlton, Ritz-Carlton Reserve, BVLGARI Hotels and Resorts, St. Regis Hotels and Resorts, EDITION, The Luxury Collection, JW Marriott and W Hotels Worldwide.

Communication 105

Communication Reservations Marketing 105

SiteMinder

AUGUST 14, 2023

So far in August, over 77% of the reservations made to Portuguese hotels have come from foreign guests, compared to 75% in August last year and 64% in 2021. This is according to new data from SiteMinder, the world’s leading open hotel commerce platform.

Book 98

Book Reservations Communication Information 98

Revenue Hub

JANUARY 25, 2023

Competing against online travel agencies (OTAs) and large hotel chains backed by billion-dollar marketing budgets can be intimidating for independent properties. Hotel advertising is the collection of different marketing techniques to promote a hotel and its services. Communicate value. Drive more reservations.

Reservations 77

Reservations Communication Book Article 77

Revenue Hub

OCTOBER 18, 2023

Subscribe to our weekly newsletter and stay up to date To position your hotel as the clear choice for these event participants, it’s important to target your communication strategically, construct offers tailored to the preferences of your audience, and even involve yourself in the festivities! And they let them know just that!

Book 88

Book Events Communication Reservations 88

Modern Restaurant Management

OCTOBER 15, 2020

Using aggregated data from 2,000+ restaurant locations running Wisely’s CRM, marketing automation, waitlist, reservations, and sentiment technology—Wisely compiled five counterintuitive insights visualized in the infographic below.

Reservations 197

Reservations Communication Marketing 197

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated.

Communication 202

Communication Information Customer Service Reservations 202

Hotelogix

OCTOBER 18, 2023

  Centrally manage group-wide reservations: This is one of the most critical operational benefits you will see when you have a multi-property management system that helps you gain centralised control. And for this, a Central Reservation Office CRO tool is what you need the most.

Property Management 130

Property Management Reservations Blog Book 130

Revenue Hub

MARCH 4, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date However, it comes with a price: they charge commission fees that can significantly cut into hotels’ profits, they reduce the amount of data available for the properties and interrupt the direct communication needed to foster loyalty.

Book 80

Book Communication Reservations Article 80

Hotel Owner

DECEMBER 9, 2022

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced the company is positioned as a “Major Player” in the IDC MarketScape: Worldwide Hospitality Property Management Systems 2022 Vendor Assessment (doc #US48098122, November 2022).

Property Management 98

Property Management Communication Information Reservations 98

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions. Automating your hotel’s processes can be easy and manageable.

Reservations 136

Reservations Housekeeping Property Management Book 136