Revenue Hub

MARCH 2, 2023

NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. What is guest communication in the hotel industry?

Communication 84

Communication Reservations Article Customer Service 84

Modern Restaurant Management

JUNE 22, 2020

Restaurants can minimize close contact by texting alerts when reservations and takeout orders are available, keeping people from clustering together at entrances or pickup counters. Like any type of marketing communication where you want customers to take action, it’s a best practice to send a follow-up. Timing Is Everything.

Communication 197

Communication Reservations Information Marketing 197

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 84

Communication Article Information Reservations 84

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 83

Communication Information Customer Service Events 83

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

Communication 59

Communication Information Presentation Front of House 59

Revenue Hub

MAY 10, 2023

Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels. An Omnichannel strategy means communicating with travelers by integrating all channels on a single platform. They can manage all service channels on one platform.

Communication 75

Communication Customer Service Reservations Presentation 75

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Eat Restaurant Management

FEBRUARY 22, 2023

Since the advent of the internet, email has found its way into our lives, becoming one of the most powerful (if not the most) forms of communication. With studies showing that workers spend approximately 28% of their week reading and responding to emails, hence the reason it's so important to take the time to master your emails.

Reservations 98

Reservations Communication 98

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

SiteMinder

FEBRUARY 9, 2023

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.

Reservations 98

Reservations Book Travel and Tourism Communication 98

eHotelier

MARCH 14, 2024

Whether you're the life-of-the-party type, a bit reserved, or somewhere in between, these tips are your handy guide to building meaningful connections.

Reservations 312

Reservations Communication 312

InnQuest

OCTOBER 17, 2023

The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. It requires efficient communication and coordination among various hotel departments. Should Hotels Engage in Overbooking?

Guest Satisfaction 86

Guest Satisfaction Reservations Communication Article 86

InnQuest

MARCH 3, 2023

Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can include anything from housekeeping services to restaurant reservations. For example, guests can easily request additional services or items from the comfort of their room using an integrated mobile app.

Communication 218

Communication Reservations Housekeeping Property Management 218

Modern Restaurant Management

FEBRUARY 12, 2024

hours, offerings, website link, ordering link, reservations and reviews). Reservations and Online Orders If the restaurant uses third- party services for online reservations and online ordering, inquire about the details of the services so you understand how much you’ll be paying, how they work, and how to access the accounts.

Accounting 160

Accounting Information Reservations Communication 160

eHotelier

FEBRUARY 21, 2023

Landmann will be responsible for leading communications for the company’s portfolio of thirty diverse and experiential hotel brands. Regis Hotels & Resorts, EDITION, The Luxury Collection, JW Marriott and W Hotels Worldwide.

Reservations 130

Reservations Communication 130

Hotel Business

APRIL 26, 2024

Personalized and frequent pre-arrival communications instill a sense of comfort: While email is the most preferred method of communication among both groups, there is also a significant desire for personalized communications for neurodivergent travelers.

Communication 105

Communication Training Concierge Book 105

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. additional channels.

Communication 219

Communication Reservations Book Information 219

Horizon Hospitality

MARCH 19, 2024

To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Here are a few basics to consider: Email Communications are Impersonal With all the talk of social media trends, it’s easy to forget that email is still a powerful marketing tool. Is it visually appealing?

Marketing 130

Marketing Club Management Communication Events 130

Hospitality Net

SEPTEMBER 6, 2023

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced the worldwide availability of Whistle for Cloudbeds, the company’s award-winning guest communication platform.

Reservations 89

Reservations Communication Hospitality Management 89

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Today’s blog is provided by our premier member, BluIP. The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics.

Concierge 98

Concierge Communication Reservations Blog 98

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

SiteMinder

FEBRUARY 13, 2023

days, while Mexican reservations were the longest year round, followed by those made to Portuguese, Thai and Spanish properties. Despite the average daily rate (ADR) of a hotel room rising 24% year-on-year to US$177, booking momentum remained robust, with reservation volumes rising to 104% of 2019’s levels globally by December 31.

Reservations 52

Reservations Book Travel and Tourism Marketing 52

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Communication 193

Communication Front of House Information Customer Service 193

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 90

Marketing Communication Guest Services Strategic Planning 90

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. and facilitate smoother communication. For your hotel, your CRM software tools become a way to implement a customer focused strategy.

Guest Satisfaction 94

Guest Satisfaction Catering Information Document 94

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

Reservations 192

Reservations Kitchen Operations Front of House Back of House 192

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 86

Reservations Book Guest Satisfaction Pricing 86

STAAH

FEBRUARY 27, 2024

Collaborate with Oracle Hospitality project coordinators for seamless communication between your hotel, Opera OXI, and STAAH. Work with STAAH to map the interface between Opera OXI and STAAH, aligning data and communication pathways. Note : Minimum Version for On-Prem PMS : 5.6.19.0 Minimum Version for Opera Cloud PMS : 21.5

Maintenance 83

Maintenance Communication Document Accounting 83

Revenue Hub

FEBRUARY 21, 2024

Guest-facing bots only enter the picture once a reservation is made. They support the hotel team by managing pre-stay, in-stay and post-stay communication. Encourage direct bookings: A public-facing chatbot can help guests book a room like a reservations agent would. What Does a Hotel Chatbot Do?

Reservations 89

Reservations Concierge Book Communication 89

Hospitality Net

JULY 7, 2023

These AI-powered bots can, without [costly] human intervention, handle various tasks and inquiries, enhancing the guest experience and streamlining communication.

Customer Service 94

Customer Service Reservations Communication Information 94

SiteMinder

JUNE 18, 2023

Direct bookings give you more control over your reservations, closer relationships with your guests, and more profit in your pocket. Direct bookings are a vital part of your hotel’s ability to be a successful accommodation business. Simply fill in the form to get your free guide

Book 105

Book Reservations Communication 105

Modern Restaurant Management

DECEMBER 13, 2021

Proactive communication and transparency is essential to managing the diner experience. Reviewers also praised restaurants for being upfront about staffing issues and communicating these challenges to proactively manage their experience. ” Proactive communication and transparency is essential to managing the diner experience.

Communication 186

Communication Reservations Budgeting Pricing 186

Revenue Hub

MARCH 4, 2024

If booking a stay is not easy, guests will abandon your website without completing a reservation, meaning you won’t get any return on your investment. Communicate your hotel’s advantages across all channels, including your website, social media and ads.

Book 77

Book Communication Reservations Article 77

Revenue Hub

OCTOBER 18, 2023

The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled.

Reservations 88

Reservations Guest Satisfaction Book Article 88

Hotel Owner

FEBRUARY 24, 2023

In her new role, Landmann will be responsible for leading communications for the company’s portfolio of 30 hotel brands, which include The Ritz-Carlton, Ritz-Carlton Reserve, BVLGARI Hotels and Resorts, St. Regis Hotels and Resorts, EDITION, The Luxury Collection, JW Marriott and W Hotels Worldwide.

Communication 105

Communication Reservations Marketing 105

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . A CRM system is a software solution designed for managing customer relationships across different communication channels. What is a CRM System? .

Communication 130

Communication Book Reservations POS Systems 130