InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions. Automating your hotel’s processes can be easy and manageable.

Reservations 136

Reservations Housekeeping Property Management Book 136

InnQuest

AUGUST 15, 2023

Each OTA has its own system, interface and requirements for updating room availability, rates and reservations. As per reports , the hotel channel management market size is expected to be US $1483 million by 2032. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers.

Reservations 130

Reservations Book Property Management Pricing 130

eZee Absolute

NOVEMBER 19, 2023

Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Change in marketing trends and dynamics Challenge Marketing is one of the most common challenges faced by the hotel industry. Also, traditional marketing methods aren’t that effective now.

Housekeeping 98

Housekeeping Travel and Tourism Book Marketing 98

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. Well, a vitriolic review is inevitable, is it not?

Blog 130

Blog Communication Definition Book 130

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. Hotel housekeeping management systems work by tracking the status of each room in the hotel.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Hotel Business

NOVEMBER 15, 2022

A browser-based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups, Maestro’s seamless communication with the ALICE platform provides a host of operational benefits for hoteliers, the company reports. “We

Housekeeping 52

Housekeeping Reservations Information Communication 52

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. This can sometimes involve assisting the concierge in making reservations.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. Director of marketing. An open plan back-office space could be beneficial as it allows easy communication between departments. Housekeeping department. Checking guests in.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

MARCH 13, 2024

However, unique channels like Airbnb, Mr and Mrs Smith , or Lastminute.com can also provide strong reservation and revenue opportunities. Best hotel reservation app Determining the best hotel reservation app depends on how you define it, because it will mean different things to travellers and hotels.

Book 78

Book Reservations Blog Housekeeping 78

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

Reservations 93

Reservations Book Training Housekeeping 93

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 83

Property Management Front Desk Operations Pricing Reservations 83

Hotel Owner

JUNE 19, 2023

In the ever-evolving travel market, urban pop-up hotels in Purpose Built Student Accommodation (PBSA) buildings represent a thriving hospitality industry trend, as well as a valuable, potential growth opportunity for a student housing portfolio. So, how do you make the most of the opportunities within this sector?

Concierge 105

Concierge Housekeeping Maintenance Book 105

Revenue Hub

OCTOBER 14, 2022

This involves thinking beyond the scope of the guestroom, offering activities, dinner reservations, spa appointments and more. Two-Way Communication. Most commonly performed through email and SMS, these digital conversations allow independent operators to maintain communications at a scale that was once only possible at the big brands.

Book 84

Book Housekeeping Communication Information 84

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

NOVEMBER 21, 2022

A good booking engine tracks the performance of your booking pages, analyses the effectiveness of marketing campaigns and reveals valuable insights about consumers’ interaction with it. Likewise, environmentally conscious guests will want the option to opt-out of daily housekeeping in properties where it is still the norm.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

JUNE 5, 2023

This includes meeting all guest expectations, handling behind-the-scenes suppliers and staffing, as well as planning marketing and business growth tactics. Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

SiteMinder

OCTOBER 11, 2022

Cloud-based PMS solutions are a superior way to automate and accelerate all the important processes at your hotel including; Taking and confirming bookings, Managing reservations, Generating bills and reports, Check-in/out, Room transfers, Checking/editing availability, Guest communication. Build relationships with guests.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Hotel Business

NOVEMBER 27, 2023

For example, when a guest calls the front desk for extra towels, the attendant in many cases must make another call to housekeeping, taking up precious time. Some solutions even interface directly with task management and housekeeping systems to automate the entire process.

Housekeeping 64

Housekeeping Information Catering Reservations 64

InnQuest

SEPTEMBER 21, 2022

More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Mobile app s are on the rise in the hospitality industry and they give your guests the ability to view hotel information, gain access to their rooms, communicate with staff, order from the restaurant, and much more.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. It should be made clear to housekeeping what is expected of them. The same principle applies to how many people are in a room.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Metasphere

AUGUST 7, 2022

In fact, the hospitality robots market is expected to grow from $295.5 Hotel robots can be categorized into four major categories : chatbots, robotic service bots, housekeeping robots , and voice assistant robots. Housekeeping Robots Nowadays there are even robots that can take over supplemental housekeeping work.

Housekeeping 52

Housekeeping Communication Reservations Article 52

eZee Absolute

DECEMBER 27, 2022

Communicate with guests. Early forms of hotel automation involved the use of computers for managing reservations and check-ins. As technology continues to advance, it is likely that hotel automation will also evolve and change the way hotels operate and guests make reservations. Focus on continuously improving.

Training 59

Training Reservations Communication Property Management 59

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Reservations management: As soon as a room is sold, the job of managing that reservation begins.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

FEBRUARY 28, 2023

Of the 10 markets surveyed, Chinese travellers are the most heavily concentrated in these two accommodation types. housekeeping) compared to pre-COVID 46% would be willing to spend extra on getting a nice view, 42% on breakfast, and 36% on airport transfer Even all these stats don’t tell us the full story. How can SiteMinder help?

Travel and Tourism 105

Travel and Tourism Book Marketing Communication 105

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Reservations management: As soon as a room is sold, the job of managing that reservation begins.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Revenue Hub

DECEMBER 8, 2023

In fact, the global hotel industry is expected to reach a market value of $870 billion by the end of 2023, with the luxury hotel market estimated at $115.8 Thankfully, hospitality innovations have been shown to reduce weekly hours for front desk and housekeeping staff by up to 18%.

Travel and Tourism 98

Travel and Tourism Procurement Maintenance Information 98

Les Roches

DECEMBER 30, 2023

Marketing strategies for products and services in hospitality Oscar Wong/Moment via Getty Images In the hospitality industry, distinct strategies have emerged for managing products or services. Astute marketers have pioneered inventive tactics that leverage both to maximize success in this area.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. The culinary arts is the fascinating realm of food.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Hotel Business

JULY 13, 2023

“When I developed HotelIQ Decision Cloud, it was very important to me to make data more accessible to the entire commercial team by breaking down the walls that traditionally exist within a hotel’s sales, marketing and revenue management departments,” said Apo Demirtas, founder/CEO, HotelIQ.

Book 52

Book Communication Information Property Management 52

SiteMinder

SEPTEMBER 13, 2022

Different areas across a hotel’s operations benefit from using SOPs in different ways: there are the customer-facing front-office, sales and marketing and F&B operations, and back-of-house operations including housekeeping, maintenance, food production teams and beyond.

Document 75

Document Training Reservations Information 75

eZee Absolute

NOVEMBER 8, 2023

5G’s high bandwidth and low latency ensure these devices communicate flawlessly, resulting in better energy management, cost savings, and improved guest comfort. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66