Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Communication Information Customer Service Events 82

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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Communication Training Information Customer Service 52

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Even your most seasoned staff can forget things.

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Training POS Systems Communication Document 148

Les Roches

JANUARY 20, 2024

In the diverse world of hospitality and hotel management , effective communication is a vital pillar of competence. In this article, we’ll go over the importance of communication skills for managers in hospitality businesses and the specific skills you need to excel in this area.

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Communication Hospitality Management Information Article 52

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

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Training Information Scheduling Customer Service 148

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

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Training Customer Service Communication Housekeeping 59

Modern Restaurant Management

APRIL 15, 2024

This is why customers should be aware of why the survey is being conducted and how their information will be used. This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. Remember, the purpose here is not to inform but to reassure.

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Hospitality Magazine

APRIL 17, 2024

Smart inventory and order management It’s tied to the POS for sales information and should be connected to your suppliers, who keep you informed on what’s out of stock snd price movements. Temperature tracking for refrigeration is everywhere and visible from your phone. Less waste and less stock holding.

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Maintenance Information Communication Presentation 264

Modern Restaurant Management

NOVEMBER 21, 2019

Pal’s Sudden Service, a fast food chain in northeast Tennessee and southwest Virginia, keeps turnover low by investing heavily in training and certification in an ongoing way, so employees are constantly learning. There is no greater investment in improving engagement and reducing turnover than employee communication.

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Communication Training Information Presentation 133

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 2 – Give Employees Training and Education Opportunities. 2 – Give Employees Training and Education Opportunities.

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Training Communication Scheduling Information 188

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

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Communication Training Accounting Information 208

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

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Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business. It improves customer satisfaction.

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Training Document Communication Customer Service 52

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

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Training Information Document Customer Service 52

Les Roches

JUNE 5, 2023

One such skillset is cross-cultural communication, which is important in this day and age of international travel and hospitality. In this article, we’ll go over what cross-cultural communication skills are, as well as the best ways to boost these skills to help you progress your career in hospitality management.

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Communication Training Hospitality Management Guest Satisfaction 52

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

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Training Customer Service Communication Document 52

Hotel Owner

MARCH 10, 2023

Recording all of the information you need about your employees in properly maintained files not only makes it easier for you to access it when you need it but also helps you to deal with staff issues more effectively. The training program should be tailored to the specific needs of your hotel and the roles of your employees.

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Training Housekeeping Communication Information 52

Modern Restaurant Management

MAY 30, 2023

Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off. Don’t skimp on onboarding and training.

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Scheduling Communication Bookkeeping Training 179

InnQuest

MARCH 2, 2023

For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. Focus on Employee Training and Development Your employees are the face of your hotel, and providing them with proper training and development opportunities is essential for creating a positive guest experience.

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Customer Service Training Guest Satisfaction Property Management 224

Synergy Suite

JANUARY 18, 2023

Well-trained prep and line cooks are as much a part of a consistent and enjoyable customer experience as your customer-facing employees, and so proper line and prep cook training is vital for your restaurant business. Prep Cooks vs. Line Cooks: What’s the Difference?

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Training Sanitation Communication Blog 52

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your staff to stand out?

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Training Communication Customer Service Blog 52

Revenue Hub

MARCH 5, 2024

Whether booking confirmations, check-in details, responses to reviews or simple requests for information, AI responds in real-time, reducing wait times and increasing overall guest satisfaction. This ensures that guests can always get support or information and contributes to a better guest experience.

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Guest Satisfaction Communication Training Information 90

The Restaurant Times

DECEMBER 28, 2021

Hence, it is now imperative to train your new bar staff to comply with COVID-19 protocols and keep the drinks flowing. . Now that the bars are back to normal, the need to train staff for COVID-appropriate behaviour has increased owing to the safety of customers and premium service quality. Correct Usage Of Protective Equipment .

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Training Sanitation POS Systems Communication 52

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. Employee communications tools When it comes to employee communications, texting and phone calls get the job done.

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POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

OCTOBER 15, 2021

Restaurants are feeling an unprecedented churn as they face staffing shortages, implement new SOPs, keep up with city, state, and national regulatory agencies and ever-evolving pandemic information – while also running their business and keeping everyone safe. Train and Empower Your Employees.

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Training Sanitation Information Communication 197

Modern Restaurant Management

MARCH 6, 2023

Optimizing employee management and centralizing communications holds employees accountable for following health and safety procedures, whether that be ensuring that employees wash their hands properly or designated areas are kept clean. For example, managers can easily adjust cleaning schedules and ensure assignments are completed.

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Communication Information Scheduling Accounting 187

Hotelogix

OCTOBER 18, 2023

  👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations. Ensures Real-time Availability A reservation system provides accurate, up-to-date information about room availability.

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Reservations Book Information Guest Satisfaction 100

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority. Shift that mindset.

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Training Communication Customer Service Accounting 225

Modern Restaurant Management

OCTOBER 14, 2022

As a restaurant owner or manager, you should take it upon yourself to become familiar with common allergens so that you can later pass on this knowledge to your staff for a well-informed, allergen-friendly restaurant environment. Communicate Clearly. On the Menu. Customers need to be able to trust your restaurant.

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Server Communication Training Front of House 189

MEWS

MARCH 14, 2023

Develop agile task lists and training programs 4. Enhance communication among hotel staff 8. How can Mews improve the housekeeping department in a hotel?   As occupancy increases, they can be automatically informed of changes in their shifts allowing them to better manage their time. 8 Tips for hoteliers 1.

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Housekeeping Guest Satisfaction Communication Training 130

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

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Front of House Training Customer Service Communication 218

InnQuest

SEPTEMBER 12, 2023

This involves recruiting, training, and retaining qualified staff, creating a positive work culture and offering opportunities for career growth. Some of these include: Staff Training and Turnover: One of the most significant challenges in hotel operations management is recruiting and retaining skilled and motivated staff.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

eZee Absolute

NOVEMBER 16, 2023

How hotel businesses can become CPRA proof Update your compliance documents Upgrade your systems Get airtight network security Make sure your data collection and inventory are compliant Update and communicate privacy disclosures What’s up with your data retention practices? What’s being done with our data, and what can we do about this?

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Document Information Communication Training 98

InnQuest

APRIL 4, 2023

Moreover, hotels can significantly reduce training costs by switching to a cloud-based PMS since it is easy to learn and use. Hotel staff can also access the system from any device with internet access, making it simple and convenient to train new employees.

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Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

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Training Customer Service Communication Information 122

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. They are also trained when not to approach, such as an ongoing conversation, or the food just arrived. The key is understanding your customers and their expectations.

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Communication Server Customer Service Information 178

Revenue Hub

MARCH 6, 2024

Start using AI faster : a simple document upload trains the chatbot answers about your hotel; Make communications more efficient: check grammar, adjust the tone and rewrite text for clarity using generative AI; Understand better what guests want to know: AI analyses conversations to suggest improvements to the information provided.

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Document Communication Information Article 82