Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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Communication Training Information Customer Service 52

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

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Customer Service Communication Hospitality Management Reservations 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Customer Service Guest Satisfaction Guest Services Training 52

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

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Training POS Systems Communication Document 148

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

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Customer Service Training Guest Satisfaction Property Management 224

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

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Training Customer Service Communication Housekeeping 59

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily.

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Training Information Scheduling Customer Service 148

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

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Training Customer Service Communication Document 52

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

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Customer Service Reservations Events Definition 52

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

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Training Information Document Customer Service 52

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business. It improves customer satisfaction.

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Training Document Communication Customer Service 52

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Shift that mindset. Implement software.

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Training Communication Customer Service Accounting 225

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. Encourage Staff Members to Communicate Effectively.

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Front of House Training Customer Service Communication 218

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

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Customer Service Front of House Communication Training 189

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

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Training Customer Service Communication Information 122

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation.

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Training Communication Customer Service Blog 52

Revenue Hub

FEBRUARY 21, 2024

Using customer relationship management (CRM) systems to gather and store information about guests can also help hotel owners and managers get a clearer view of what type of guests visit their hotel. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests.

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Communication Customer Service Housekeeping Article 99

7 Shifts

NOVEMBER 23, 2023

Thanks to all the information at your fingertips, making the switch doesn’t have to be so hard. Support and Customer Service How responsive and effective is your current provider's support? User-Friendliness and Training Are your employees comfortable using the system, or does it require extensive training?

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Download Demo Customer Service Training 88

Hotelogix

JANUARY 31, 2024

It's crucial to make this process as seamless and informative as possible. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly.

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Guest Services Customer Service Demo Book 130

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

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POS Systems Information Budgeting Customer Service 204

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. This kind of customer service can only happen if employees feel fulfilled, happy, valued, important at work.

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Communication Information Training Customer Service 198

7 Shifts

AUGUST 2, 2023

Security and compliance: Any time banking information is involved, the protection of your restaurant and employee data is paramount. Example: At [Restaurant Name], we value open communication and encourage employees to voice any concerns or discrepancies regarding their tips. Preparation is the key to a smooth transition.

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Training Demo Information Communication 78

Hotel Owner

MARCH 10, 2023

So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. Provide clear expectations Clear communication is essential for managing staff during busy periods. Hold regular meetings to communicate expectations and provide updates.

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Communication Housekeeping Training Maintenance 52

Revenue Hub

MAY 23, 2023

Enter conversational AI, a solution that promises to combine the simplicity of chatbots with the depth of AI to surface information that previously required poring through search results. For guests, this means more efficient travel planning (with some tradeoffs) and instant communication with the hotel.

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Communication Customer Service Blog Book 68

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Everyone should follow the proper procedure every day, not just during training sessions.

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Reservations Kitchen Operations Front of House Back of House 197

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Reliable Service. Why Prioritise Guest Experience?

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Communication Customer Service Guest Satisfaction Book 130

Hotel Owner

MARCH 9, 2023

Look for licensed and experienced therapists, aestheticians, and other professionals who are passionate about spa services and have excellent customer service skills. It’s important to train staff on your brand standards and protocols to ensure consistency in the guest experience.

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Training Customer Service Communication Marketing 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This information can help housekeeping staff plan their time more effectively and ensure that all rooms are clean and ready for guests.

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Housekeeping Book Guest Satisfaction Information 130

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Listen to your customer Listening to your customer is not just about acknowledging their complaints, picking up the phone or catering to their demands at your front desk.

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Communication Travel and Tourism Property Management Customer Service 233

Modern Restaurant Management

NOVEMBER 26, 2019

This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Training new employees is expensive and takes a considerable amount of time. Also, be sure to communicate with candidates throughout the hiring process.

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Customer Service Scheduling Training Information 189

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. The mobile ordering and app experience must also be seamless and intuitive, with ease in choosing locations, accurate information, and the ability to handle heavy traffic.

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Communication Kitchen Operations Information Marketing 198

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

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Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

OCTOBER 21, 2019

It simply isn’t feasible to have a dedicated employee whose sole responsibility is to answer incoming calls, as hosts and cashiers are typically tasked with both answering the phone and providing in-person customer service. Improve Touchpoints Between Employees and Customers.

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Reservations Customer Service Training Information 119

Modern Restaurant Management

JANUARY 21, 2020

Poor reviews, videos, and live broadcasts of customer service problems, emergencies, or other issues can begin trending online virtually instantly. Poor health inspections can negatively impact your day to day business and erode the trust of regular and potential customers. Respond in a timely manner with the facts.

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Communication Information Customer Service Training 174

Les Roches

JANUARY 25, 2024

You will need: Cross-cultural communication skills Outdoor experience Risk management knowledge Excellence in customer service First Aid certification Being multilingual can be useful in this global industry. In this role, your main function is to introduce tourists to and inform them about incredible sights.

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Travel and Tourism Communication Hospitality Management Customer Service 52

Revenue Hub

JANUARY 16, 2023

ChatGPT is one generative AI-powered tool that has been trained to have conversations with people, including answering questions as well as asking follow-up questions if needed. However, I can provide information and answer questions about the hospitality industry, which may be useful to those who work in or are interested in this field.

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