Modern Restaurant Management

FEBRUARY 2, 2024

With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences. This data can be used to make informed decisions about staffing, menu changes, and promotional offers. Staff training is crucial to ensure everyone understands how to use the new technology effectively.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

SEPTEMBER 1, 2020

In this new environment, take steps to: Elevate your servers to guides. Be intentional about how servers greet and introduce your guests to your establishment now that the ordering and payment process has changed. Make Staff Training a Priority. Yes, ordering and payment is important. Be attentive to your guests’ needs.

Front of House 230

Front of House Server Demo Guest Satisfaction 230

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Your tech troubles are reduced because information automatically flows between tools.

Scheduling 88

Scheduling Document Training Information 88

Modern Restaurant Management

JUNE 29, 2020

Those that communicate and deliver a safe dine-in experience are better poised to lure customers back who are still uncomfortable dining out – as well as those who are comfortable eating out but still place a high priority on health and safety. It is vital that restaurant staff abide by the processes you have communicated to customers.

Server 221

Server Communication Reservations Training 221

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Concierge 197

Concierge Server Front of House Back of House 197

Modern Restaurant Management

JUNE 12, 2023

Thankfully, modern weather forecasting and extreme weather warnings systems are incredibly accurate, making it easy to stay informed. Cover everything you deem necessary, from protocols for poor outdoor air quality days to evacuation routes and methods of communication for more serious events.

Communication 88

Communication Reservations Information Events 88

Modern Restaurant Management

JANUARY 7, 2020

Proper training is a necessary expense and it's important to remember that training is a never-ending cycle. Staff needs to be continually reminded of all essential training to set a clear expectation for all employees. In order to make training valuable, the information needs to be continually reiterated.

Training 153

Training Server Sanitation Information 153

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Everyone should follow the proper procedure every day, not just during training sessions.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. Have bartenders or beverage directors go through pairings for dishes—and give servers notes on how to speak about them. An informed team is your best bet for success in suggestive selling. Use context clues to make informed suggestions. Our guess is the latter.

Server 147

Server Training Information Blog 147

7 Shifts

SEPTEMBER 15, 2020

Download: Free Restaurant Cleaning Template Restaurant server checklist template Your servers are the face of your restaurant, and their job satisfaction and overall happiness correlates to the quality of service they provide. Keeping open communication with your team builds trust and improves your leadership qualities.

Download 78

Download Server Training Scheduling 78

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. Nothing is fraud proof.

Pricing 215

Pricing Catering Training Marketing 215

Les Roches

JUNE 7, 2023

It helps businesses identify gaps in their offerings, informs product development and marketing strategies, and assists with improvements to meet customer needs better. Businesses can use it to identify areas of improvement, rectify problems, inform changes to offerings, and help them target marketing efforts.

Customer Service 52

Customer Service Communication Training Information 52

The Restaurant Times

MARCH 10, 2023

Accepting food and beverage requests and informing the appropriate staff of them Sometimes, make the beverage yourself. They supervise other servers while also serving their tables. Bartender: The bartender is responsible for fulfilling all beverages ordered from the servers or guests. The answer to the FOH manager.

Front of House 52

Front of House Server POS Systems Reservations 52

7 Shifts

NOVEMBER 3, 2021

According to Norton , a data breach is classified as a “security incident in which information is accessed without authorization.”. In a restaurant this can mean a number of things, but in practical terms a restaurant data breach is where guest or company information is accessed and inappropriately used. Sensitive Employee Information.

Information 148

Information POS Systems Training Reservations 148

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Keep Your Team Connected.

Document 148

Document Communication POS Systems Training 148

The Restaurant Times

SEPTEMBER 23, 2020

Boosting your restaurant employees’ morale not only improves retention but also helps restaurants in saving huge money on hiring and training. Train Your Restaurant Staff. Providing proper training to restaurant staff is exceptionally crucial for improving the retention rate. Clarify The Specific Employee Roles Clearly.

Scheduling 98

Scheduling Training Document Communication 98

Modern Restaurant Management

JUNE 17, 2020

Essential to calming the storm is communication with your customers. Inform them of the training you have provided to your staff on these measures. Further, if you have a reduced staff, inform patrons that under the restrictions, you are operating with less personnel and ask for their patience.

Sanitation 197

Sanitation Communication Information Training 197

Synergy Suite

NOVEMBER 9, 2023

That means 72% – 65% of the money spent by a customer on a menu item could go toward things like paying cooks, paying servers, paying rent, and taking care of any other costs needed to keep your restaurant thriving. Workers should be trained to prepare food properly in order to maximize yield and avoid mistakes.

Portion Control 52

Portion Control Procurement Training Communication 52

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. Have bartenders or beverage directors go through pairings for dishes—and give servers notes on how to speak about them. An informed team is your best bet for success in suggestive selling. Use context clues to make informed suggestions. Our guess is the latter.

Server 78

Server Training Information Blog 78

NCC USA

JUNE 28, 2023

With RHQ, the POS system can run independently from the cloud when the internet goes down and keep all sales data stored locally until the POS can communicate and send information to the cloud. To add a new product to the system, enter the product information, including the name, description, price, and other relevant details.

POS Systems 52

POS Systems Information Blog Pricing 52

Modern Restaurant Management

MARCH 10, 2021

A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Order Views – This is how your BOH staff actually sees the information. A robust KDS that includes features like: ?

Back of House 189

Back of House Front of House Information Reservations 189

7 Shifts

AUGUST 26, 2019

Fluctuating service quality from one server to the next. We say suitable because your servers shouldn't rush service while compromising on the quality of customer service. Instead, servers should maintain high service quality while remaining efficient. Provide subtle clues to inform guests the service is over.

Server 163

Server Training Pricing Customer Service 163

Modern Restaurant Management

DECEMBER 21, 2023

These craft consumers want the full on-premise experience and are willing to pay for it, which includes variety across all variables (styles, ABV, flavor profiles, serving sizes), knowledgeable servers, food pairings and the right glassware/temperature for the beverage, among other things.

Marketing 123

Marketing Training POS Systems Server 123

7 Shifts

MAY 27, 2021

Outside of time off requests and shift swaps, things stay the same, meaning the server who has been working the same Friday night dinner shift for a decade will continue to do so. A rotating schedule means that all servers have the chance to work tip-heavy Friday nights or that employees take turns getting weekends off. No Consistency.

Scheduling 148

Scheduling Server Front of House Back of House 148

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Depending on the hotel and the training opportunities available, this can be an entry level position. This can include making restaurant reservations, arranging transport and providing information about the local area.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door.

Document 78

Document Communication Training Scheduling 78

Modern Restaurant Management

JULY 30, 2020

Will servers come back to the same role they left? Therefore, it’s extremely important that management be very transparent when informing the public and employees of various new policies and precautions that are required for their establishment to re-open and operate safety. Overwhelming? Yes, absolutely.

Training 188

Training Sanitation Document Server 188

Les Roches

AUGUST 10, 2023

These roles are typically responsible for hiring, training and managing staff. What are the different job roles in the hospitality industry? Hospitality is wonderfully varied. Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. What are front-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Lithos POS

SEPTEMBER 27, 2023

Customer profiles When a customer makes a purchase with you a profile will be created, which includes name, purchase history, and contact information. The strategy can include training, employee salary growth, career growth, and employee retention growth. Let’s see how POS can help you to manage your customer operations.

POS Systems 69

POS Systems Accounting Front of House Server 69

OpenTable

MARCH 1, 2023

Others got job training or education and started new careers in fields like teaching or logistics. Digital ordering platforms you may already use for takeout can free up servers to focus on guest engagement in the dining room. Many workers found jobs in other industries offering more stability or benefits like health insurance.

POS Systems 52

POS Systems Server Reservations Back of House 52

Synergy Suite

NOVEMBER 16, 2023

This is more involved than just menu item performance, it’s the process of using reliable data collected in your own restaurant to inform your menu’s design and content. Armed with that data, you can make informed decisions about when your menu items are most popular, and when they might not be as valuable.

Training 52

Training Presentation Pricing Information 52

Modern Restaurant Management

JULY 30, 2020

Will servers come back to the same role they left? Therefore, it’s extremely important that management be very transparent when informing the public and employees of various new policies and precautions that are required for their establishment to re-open and operate safety. Overwhelming? Yes, absolutely.

Training 162

Training Sanitation Document Server 162

7 Shifts

DECEMBER 2, 2021

For example, let's say a server has an on-call shift starting Friday at 4 PM, and the restaurant has a policy where on-call employees need to call between one and two hours ahead of time. This server calls her manager on Friday at 2:30 PM, when she is notified that she is indeed expected to show up for her 4 PM shift.

Scheduling 148

Scheduling Server Communication Back of House 148

7 Shifts

JANUARY 23, 2020

Plan out your labor costs (costs associated with staffing) by researching average wages in your area, suggested training costs, and any benefits you’ll provide. Training before opening. Start with a small, focused menu featuring quality ingredients and hiring kind, skillful servers. Create an experience. Rachel, The Bison.

Training 134

Training Scheduling POS Systems Budgeting 134

Synergy Suite

FEBRUARY 21, 2023

Features like quick order entry, menu customization options, and kitchen display systems (KDS) for streamlined communication with the kitchen are essential. The POS system should seamlessly communicate with these devices, ensuring smooth transaction processing, accurate order entry, and reliable printing of receipts.

POS Systems 52

POS Systems Training Budgeting Reservations 52

The Restaurant Times

AUGUST 27, 2022

A barback interacts with clients because they are on the floor, whereas a bartender does not, enabling them to communicate critical information to security and the bartenders. Barbacks, like bartenders, can collaborate with other bar members or restaurant personnel, such as servers. Good Communication Skills. Good Memory.

POS Systems 52

POS Systems Training Information Communication 52