7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. As Henry’s reservation date approaches, your restaurant needs a robust piece of technology that allows you to communicate with Henry and Henry to communicate with you if he needs to modify his reservation. Communicate with other technology in your restaurant. Point of Sale.

Back of House 203

Back of House Reservations Front of House Communication 203

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Everyone should follow the proper procedure every day, not just during training sessions.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. It also helps in effective communication in every department to others. He has duties in both the front-of-house and back-of-house operations.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are the different job roles in the hospitality industry? Hospitality is wonderfully varied.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Of all the front of the house positions in a hotel, this is the most senior. Duties include training and managing various other hotel front desk positions such as receptionists and concierge.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Keep Your Team Connected.

Document 148

Document Communication POS Systems Training 148

Synergy Suite

MARCH 14, 2023

For any full-service or specialty restaurant business, front-of-house table management has to be one of the most important things to get right. Training and Support Evaluate the level of training and support provided by the reservation system provider. Does the Reservation System Include Table Management Tools?

Reservations 52

Reservations POS Systems Front of House Communication 52

Modern Restaurant Management

MARCH 10, 2021

A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Order Views – This is how your BOH staff actually sees the information. A robust KDS that includes features like: ?

Back of House 189

Back of House Front of House Information Reservations 189

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. Nothing is fraud proof.

Pricing 215

Pricing Catering Training Marketing 215

NCC USA

DECEMBER 7, 2022

Front-of-House Components of a POS System for Restaurants . Ease of use is another key quality; user-friendly interfaces are vital for efficient operations and minimal training requirements (which saves time and money, especially in an industry with high turnover). . The Software. The software’s design is also important.

POS Systems 52

POS Systems Front of House Information Communication 52

NCC USA

AUGUST 31, 2022

Relying on a kitchen display system to communicate orders directly to the kitchen automates the process and saves time. A KDS also enhances operations by improving communication between the front and back of the house. NCC has the information you need. It’s Time to Make Changes and Overcome Current Challenges.

POS Systems 52

POS Systems Front of House Communication Maintenance 52

Modern Restaurant Management

OCTOBER 29, 2019

Friction points that are in back of house trickle to front of house, and so we can find these internal friction points by observing our teams and identifying activities that distract them from delivering value and ask; where were they confused, frustrated, uncomfortable, or delayed. Innovation Through Communication.

Communication 145

Communication Front of House Back of House Training 145

Les Roches

JULY 18, 2023

Vital for customer service include: Communication skills Problem-solving skills Understanding the expectations of guests from different cultures Team leadership Empathy Organizational skills How to learn customer service skills One of the best ways to learn customer service skills is by getting a degree from a hotel management school.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Modern Restaurant Management

JUNE 2, 2021

By ensuring that orders are being submitted accurately, communicated to the kitchen staff, tallied up on the cheque, and that all that information is integrated into the inventory system, accounting, etc., In order to create that positive guest experience, restaurants need to have everything working behind the scenes.

Concierge 197

Concierge Server Front of House Back of House 197

Les Roches

AUGUST 12, 2022

You’ll need to be great at multi-tasking, working under pressure, be an excellent communicator , a stickler for the finer details and a first-rate problem solver. his information will help you devise marketing and social media campaigns and special offers to reach new guests and encourage return customers. Sales management.

Communication 52

Communication Housekeeping Customer Service Training 52

Hotel Business

DECEMBER 21, 2022

Achieving a frictionless experience for a guest in a hotel requires a full team, from front-of-house to back-of-house and managers. Information is the antidote to chaos. We are in the age of information, and it is time hoteliers make the most of the information at their fingertips.

Housekeeping 52

Housekeeping Back of House Information Front of House 52

Lithos POS

SEPTEMBER 27, 2023

Customer profiles When a customer makes a purchase with you a profile will be created, which includes name, purchase history, and contact information. The strategy can include training, employee salary growth, career growth, and employee retention growth. Let’s see how POS can help you to manage your customer operations.

POS Systems 69

POS Systems Accounting Front of House Server 69

Les Roches

JULY 21, 2023

They use hotel management software, including reservation management systems, check-in/check-out systems, front desk management and hospitality management systems. Hotel PMS can streamline and digitize duties hotel staff would otherwise spend time completing manually, such as checking-in guests or putting booking information into a system.

Property Management 52

Property Management Housekeeping Reservations Training 52

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season. Sales: If the employee works a front-of-house role, review their upselling efforts in your POS.

Download 148

Download Scheduling Communication Accounting 148

The Restaurant Times

JULY 5, 2020

Not only must the staff be trained to follow the new safety guidelines, but restaurants must also be mindful of various customer touchpoints that may present risks. Build Trust By Communicating The Changes. Restaurants with open kitchens and visible food preparation areas are likely to have an additional advantage over the others.

Sanitation 90

Sanitation Communication Front of House Pricing 90

Synergy Suite

NOVEMBER 30, 2023

Labor costs can be further divided into two main categories: Back-of-House (BOH) Labor: This includes kitchen staff, such as chefs, cooks, and dishwashers, who are responsible for food preparation and maintaining kitchen cleanliness. Effective portion control requires staff training to maintain accuracy and consistency in serving sizes.

Portion Control 52

Portion Control Scheduling Pricing Training 52

7 Shifts

MAY 27, 2021

For example, it might make sense to have a newer employee work weekdays until he gets his footing, then allow him to fill an opening that becomes available for a weekend shift once he's fully trained. Cross-Training Employees. Rotating shifts, however, may favor a larger-sized staff that want more flexibility from a work schedule.

Scheduling 148

Scheduling Server Front of House Back of House 148

Modern Restaurant Management

MARCH 25, 2021

A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Order Views – This is how your BOH staff actually sees the information. A robust KDS that includes features like: ?

Back of House 88

Back of House Front of House Information Reservations 88

MBB Hospitality

NOVEMBER 23, 2019

Not Informing Staff About Marketing Efforts. Avoid blind marketing, which includes posting low-quality photos and not communicating with your staff about online promotions. Inadequate Front House Training. Provide your front-of-house staff with this information so they can properly promote the menu items.

Pricing 52

Pricing Information Front of House Communication 52

Modern Restaurant Management

DECEMBER 28, 2020

We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Carbon emissions labeling helps inform our impact on planetary health. Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service.

Events 230

Events Sanitation Marketing Communication 230

Modern Restaurant Management

DECEMBER 21, 2022

To reduce friction and allow multitasking, a KDS should speak to the chef rather than display information on its screen. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. Your CPA can help with this.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Hotelogix

OCTOBER 18, 2023

This integration streamlines communication and data sharing across departments. This ensures the protection of sensitive guest information and financial data. This empowers staff to make informed decisions promptly and respond effectively to guest requests. These insights guide decision-making and help optimize operations.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

7 Shifts

MAY 27, 2021

For example, it might make sense to have a newer employee work weekdays until he gets his footing, then allow him to fill an opening that becomes available for a weekend shift once he's fully trained. Cross-Training Employees. Rotating shifts, however, may favor a larger-sized staff that want more flexibility from a work schedule.

Scheduling 78

Scheduling Server Front of House Back of House 78

OpenTable

OCTOBER 20, 2023

Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. Business plan Once you’ve gathered all the necessary information, it’s time to put it into a business plan. Training is non-negotiable. It’s equally important to study your competition.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Communicate Standards and Keep Everyone in the Loop.

Back of House 215

Back of House Communication Sanitation Front of House 215

7 Shifts

AUGUST 15, 2022

For example, being personable and communicative lends itself much more closely to a server job than a busser job. Do you offer any continuing training or education opportunities?” Your ability to communicate effectively with your team. What's the current team like and how do they work together?” You're a team player. “Do

Scheduling 158

Scheduling Communication Special Events Training 158

SiteMinder

OCTOBER 11, 2022

We’re going to take you through everything you need to know about hotel PMS so you can make the best-informed decision for your hotel. From the large OTAs and GDSs to individual retail travel agents, you’ll be able to instantly provide real-time booking information to your agents that will help drive bookings. Table of contents.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Once employees are informed of your restaurant’s new safety and sanitation policies , your main challenge will be compliance. Improve Team Communication.

Sanitation 202

Sanitation Communication Download Document 202

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. All of this (and more!)

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

7 Shifts

MARCH 16, 2022

Take note of employees who demonstrate initiative, integrity, or management potential and present them with special projects, training responsibilities, and other developmental opportunities. And what better way to source that information than from your employees themselves? Communicate Company Goals and Values.

Scheduling 148

Scheduling Server Communication Training 148