Modern Restaurant Management

MARCH 1, 2022

Empowering Employees with the Right Tools and Training. Providing the restaurant’s team with tools that streamline operations and create efficiencies, keeps them front of house, enabling them to do what they do best: make delicious food, build and work on great teams, and provide a superior guest experience.

Back of House 230

Back of House Training Front of House Scheduling 230

Modern Restaurant Management

FEBRUARY 2, 2024

Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience. Staff training is crucial to ensure everyone understands how to use the new technology effectively.

Customer Service 189

Customer Service Front of House Communication Training 189

Hotelogix

OCTOBER 18, 2023

This integration streamlines communication and data sharing across departments. User-Friendly Interface An intuitive and user-friendly interface is essential to ensure that hotel staff across various departments can quickly learn and navigate the system without extensive training.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

7 Shifts

MARCH 23, 2022

It was a two-day training for managers.” So I think it was almost two, eight-hour days training for the managers got to implement.”. The training took like an hour for us to pick, pick it up and start using it,” says Buck. With their original methods of scheduling, communication among staff and management was disconnected.

Scheduling 147

Scheduling Communication Accounting Front of House 147

Modern Restaurant Management

SEPTEMBER 1, 2020

Make Staff Training a Priority. Contactless ordering and payment involve a significant change in front-of-house operations for your guests and your staff. The most successful operators make an early and ongoing commitment and investment in staff training.

Front of House 230

Front of House Server Demo Guest Satisfaction 230

Modern Restaurant Management

MAY 24, 2022

Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Restaurants can be busy, scattered places. Many employees don’t feel comfortable coming to their supervisor with challenges in the workplace.

Front of House 208

Front of House Scheduling Back of House Communication 208

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. It also helps in effective communication in every department to others. He has duties in both the front-of-house and back-of-house operations.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Communicate Standards and Keep Everyone in the Loop.

Back of House 215

Back of House Communication Sanitation Front of House 215

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These roles are typically responsible for hiring, training and managing staff. How can you progress to managerial positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Modern Restaurant Management

MARCH 3, 2022

Meanwhile, poorly maintained front-of-house (FOH) areas can be a detriment to a restaurant’s reputation and bottom line. Cleaning your tools helps to reduce cross contamination, and training employees on why and when to use color-coded tools is key. Communicate Your Cleaning Steps for Success.

Maintenance 196

Maintenance Front of House Communication Guest Satisfaction 196

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. Let’s go over four key front-of-house roles. Server Servers have direct communication with customers. FOH defines your customer experience.

Front of House 52

Front of House Server Back of House Training 52

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. As Henry’s reservation date approaches, your restaurant needs a robust piece of technology that allows you to communicate with Henry and Henry to communicate with you if he needs to modify his reservation. Communicate with other technology in your restaurant. Point of Sale. Hardware.

Back of House 203

Back of House Reservations Front of House Communication 203

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5

Scheduling 223

Scheduling Front of House Back of House Communication 223

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Improve Team Communication. Finally, the most important way to streamline new operational procedures is via clear communication.

Sanitation 202

Sanitation Communication Download Document 202

The Restaurant Times

MARCH 13, 2023

For example, you can streamline kitchen processes, optimize inventory management , provide staff training, and implement scheduling systems by focusing on your BOH. Continue reading to understand the back-of-house of a restaurant, how it functions, the different back-of-house positions, and tips on how to manage back-of-house operations.

Back of House 52

Back of House Front of House Communication Training 52

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Everyone should follow the proper procedure every day, not just during training sessions.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement.

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Of all the front of the house positions in a hotel, this is the most senior. Duties include training and managing various other hotel front desk positions such as receptionists and concierge.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

FEBRUARY 21, 2023

When staff are unhappy, you lose more than just the cost of hiring and training. Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. Trust among your team and stronger communication makes your restaurant work better, too. “.I've

Communication 152

Communication Events Front of House Back of House 152

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Keep Your Team Connected.

Document 148

Document Communication POS Systems Training 148

Hotel Owner

NOVEMBER 25, 2022

Invest in training . Providing excellent service, whether as a chef, wait staff or front of house, requires a high level of skill and knowledge. However, this is sometimes taken for granted in the hospitality industry and employees are frequently launched into roles without the necessary training. Keeping an open mind .

Training 105

Training Front of House Pricing Communication 105

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. Role of AI in Front of House. AI can assist in hiring, training, and staffing to optimize the number of staff members needed during each shift.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

JANUARY 8, 2021

A fully integrated, cloud-based POS and kitchen display system allows front-of-house staff to submit orders and multiple back-of-house staff members to access those orders without any physical contact. Increase Communication for Everyone. Think of all the hands that have to touch a paper chit to complete an order.

Back of House 158

Back of House Server Front of House Communication 158

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

JUNE 26, 2020

You also want to avoid the expense that comes with training new employees. Also, having a well-organized system to record tips will make a difference in customer service and a satisfactory front-of-house experience for the consumer. Food cost is also critical when reopening. It will take time and patience is key.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

Modern Restaurant Management

SEPTEMBER 7, 2021

Kelly McCutcheon, vice president of training at Hopdoddy Burger Bar based out of Austin, Texas, described the group’s new experiment with easy restaurant hiring. Some restaurants are increasing wages to at least $15 per hour or experimenting with sharing tips between front of house and back of house to create more of a team environment.

Back of House 208

Back of House Front of House Training Scheduling 208

Les Roches

JUNE 5, 2023

Front office management In a hotel, the front office management can also be called front-of-house management. Front-of-house management Font-of-house management is vital in restaurants to ensure customers enjoy their experience. You can match a role to your skills and interests.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Establish Clear Lines of Communication. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Keeping in Sync with Communication Tools. Managing team communication at one restaurant is a challenge unto itself, let alone a team of 300 plus across 9 locations.

Scheduling 148

Scheduling Communication Front of House Server 148

Modern Restaurant Management

OCTOBER 29, 2019

Friction points that are in back of house trickle to front of house, and so we can find these internal friction points by observing our teams and identifying activities that distract them from delivering value and ask; where were they confused, frustrated, uncomfortable, or delayed. Innovation Through Communication.

Communication 145

Communication Front of House Back of House Training 145

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Successful restaurant management requires a diverse skill set.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Train staff on how to use the technology of the tools that you decide to use for takeout and delivery.

Scheduling 136

Scheduling Training Front of House Budgeting 136

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. Nothing is fraud proof.

Pricing 215

Pricing Catering Training Marketing 215

Les Roches

JULY 18, 2023

Vital for customer service include: Communication skills Problem-solving skills Understanding the expectations of guests from different cultures Team leadership Empathy Organizational skills How to learn customer service skills One of the best ways to learn customer service skills is by getting a degree from a hotel management school.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52