Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These roles are typically responsible for hiring, training and managing staff.

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Travel and Tourism Front of House Back of House Hospitality Management 52

The Restaurant Times

MARCH 13, 2023

For example, you can streamline kitchen processes, optimize inventory management , provide staff training, and implement scheduling systems by focusing on your BOH. Okay, not a complete language per se, but some code words that make communication easier. And, well, every world needs its own lingo.

Back of House 52

Back of House Front of House Communication Training 52

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

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POS Systems Guest Satisfaction Training Front of House 130

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

Pricing 215

Pricing Catering Training Marketing 215

Synergy Suite

MARCH 14, 2023

For any full-service or specialty restaurant business, front-of-house table management has to be one of the most important things to get right. You can be sure that if there is anything that isn’t right about your restaurant reservation system, you’ll hear about it. Does the Reservation System Include Table Management Tools?

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Reservations POS Systems Front of House Communication 52

OpenTable

OCTOBER 20, 2023

And you can forget about creating a five-star guest experience if the whole team isn’t on board, from the front of house to back of house. Training is non-negotiable. Customer service skills should be a key focus , as should teamwork and communication. Staffing Without a great chef, the menu doesn’t stack up.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

7 Shifts

OCTOBER 12, 2022

At a casual dining restaurant, a server will probably take your order at the table, and there may be bussers and food runners assisting the front-of-house staff. Chances are you will probably order at the POS system with a cashier (as opposed to a server) and then sit and wait to be served by a food runner.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

DECEMBER 21, 2022

Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. Especially for the QSR and fast casual markets in which customization drives value for customers, standard POS systems won’t be able to keep up with heightened demand.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. A wide-ranging industry report from Toast included a section on restaurant technology trends, noting that 82% of restaurants were using a POS, followed by 56% using payroll software.

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POS Systems Scheduling Front of House Accounting 125

The Restaurant Times

SEPTEMBER 30, 2021

Modern restaurant software systems combine the functions of a computer with a cash register, allowing them to accept credit card payments, print receipts, show information on a user-friendly screen, and act as a service station. A centralised digital ordering system is known as a KDS. In addition, they can be easily manipulated.

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POS Systems Server Information Front of House 98

7 Shifts

MARCH 16, 2022

Take note of employees who demonstrate initiative, integrity, or management potential and present them with special projects, training responsibilities, and other developmental opportunities. This system creates a culture of constant improvement from management, which results in more frequent change for the better in a quantifiable way.

Scheduling 148

Scheduling Server Communication Training 148

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Attend meetings, follow safety procedures, and maintain front desk cleanliness.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Attend meetings, follow safety procedures, and maintain front desk cleanliness.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

SEPTEMBER 14, 2021

We look forward to what the next 40 years will bring as we continue to lead the way in our communities.” Laura Szczepanski: Director of Training and Development, Wendy’s & MOD Pizza | 37 years. Annual DEI Training will be required and provided for judges and committee members. ?

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L&D Accounting Marketing POS Systems 173

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Table stakes today requires a POS system that fully integrates and automates: Inventory management – recipe management and COGS insights.

Catering 215

Catering Marketing Customer Service Front of House 215

Modern Restaurant Management

AUGUST 5, 2020

Instead of sending documents to regional offices, employees can add their documents, sign forms, and undergo training on Delightree. It can be used on any iOS or Android devices, providing a mobile POS for front-of-house staff to take customers’ orders or add to the digital tabs started by customers who scan the QR code on their table.

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Server Marketing Bookkeeping Document 210

Modern Restaurant Management

MAY 27, 2020

Enhanced training, signage, and behavioral “nudges” Implementing health checks and temperature monitoring. Ensuring proper handwashing and employee training will be critical, as well as proactively and thoughtfully communicating these practices to customers. "PathSpot Installing plexiglass barriers at checkout.

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L&D Sanitation Marketing Download 176

Modern Restaurant Management

DECEMBER 31, 2019

Menus need to diversify to keep patrons coming back for more, but more personalized options mean more training for staff. Combined with limited space for product storage given the need to devote space to front of house activities, restaurant managers will need creative solutions to make their business more efficient.

POS Systems 138

POS Systems Marketing Training Pricing 138