Hotel Owner

OCTOBER 31, 2023

Placing third in the small operator listings, surveyed guests scored their stays out of five stars across 10 categories including cleanliness, customer service, bed comfort, how well the description matched the reality and value for money. Rory Boland, editor of Which?

Customer Service 98

Customer Service Pricing Budgeting Book 98

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Plan for Gaps in Your Budget. That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. But, according to the same report, about 40 percent of consumers agree that with rising grocery store prices, it’s not necessarily cheaper to eat at home.

Marketing 195

Marketing Information Budgeting Reservations 195

Modern Restaurant Management

SEPTEMBER 7, 2023

Once you buy it, you still have to budget for ongoing maintenance and repair expenses that will come up as long as you drive the car. The Initial Purchase/Capital Costs The most you’ll spend on your ice machine at one time will be the purchase price, which ranges from $5,000-$10,000 for the most popular models.

Maintenance 188

Maintenance Customer Service Pricing Accounting 188

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets.

Back of House 210

Back of House Budgeting Customer Service Pricing 210

7 Shifts

OCTOBER 31, 2023

You’re paying too many fees You budgeted for the monthly fee. 7shifts Payroll has simple pricing* with no hidden fees: Base fee: $39.99 per month Implementation fee: Free Additional employee fee: $5 per employee paid per month Year-end: Free Off-cycle runs: Free *Pricing at the time of publishing 4. The price is great.

Information 88

Information Pricing Customer Service Accounting 88

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Revenue Hub

SEPTEMBER 27, 2023

Transactional marketing is effective in capturing the attention of price-sensitive travellers and boosting occupancy during specific periods. For example, offering a limited-time promotion for a discounted room rate during the off-season to attract budget-conscious travellers.

Marketing 88

Marketing Guest Satisfaction Reservations Book 88

Revenue Hub

JANUARY 9, 2023

Forecasting in the hotel industry involves predicting future demand for rooms and other hotel services. This can help hotel managers make informed decisions about pricing, staffing, and marketing strategies. Total revenue forecasting is essential to financial planning and budgeting for hotels.

Pricing 76

Pricing Information Article Blog 76

InnQuest

OCTOBER 5, 2022

These platforms offer multiple benefits for the price paid, including marketing and exposure to global markets. Most of the time, a customer won’t indulge in direct hotel bookings via the website because hotels offer the same rooms at lower prices through OTAs. This phenomenon is popularly known as the billboard effect.

Book 217

Book Pricing Reservations Information 217

Les Roches

MARCH 22, 2023

You’ll be responsible for budgeting, venue selection, vendor management, decor, catering, entertainment, and more. Budget management Creating and managing event budgets is a crucial aspect of event planning. Budget management Creating and managing event budgets is a crucial aspect of event planning.

Events 52

Events Budgeting Vendor Management Communication 52

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Revenue Hub

JANUARY 27, 2023

NB: This is an article from STR So, with rising inflation, record-high travel prices, flight disruptions and short-staffed hotels, why are people still traveling? It appears that travelers are taking rising prices in stride. The service-based hospitality industry is certainly reaping the benefits of this consumer spending trend.

Housekeeping 76

Housekeeping Pricing Article Budgeting 76

Modern Restaurant Management

JUNE 27, 2022

Many restaurant owners have facepalmed after finding a typo or deciding they want to update prices shortly after printing a new set of menus. This is especially useful for small restaurants that don’t have a big budget for fancy online ordering software. It’s one less thing to worry about! They’re Easier to Update.

Article 201

Article Definition Budgeting Customer Service 201

Synergy Suite

APRIL 18, 2024

For example: $50,000 worth of initial inventory + $25,000 worth of inventory purchased – $45,000 worth of ending inventory = $30,000 in actual costs (or COGS) This calculation is more accurate than cost-per-dish because you’re using tangible inventory and purchase price numbers. Raise menu prices. Examine your menu.

Pricing 52

Pricing Portion Control Accounting Training 52

MBB Hospitality

JANUARY 11, 2022

Customer Service. Customer service is one of the things that people remember most about a business. But if the customer service was bad, you won’t want to revisit at all. Marketing is what helps you bring customers through your door. Proper Pricing. Pricing can be tricky.

Sanitation 52

Sanitation Customer Service Pricing Budgeting 52

Les Roches

JANUARY 11, 2024

The focus is on ide­ntifying and capitalizing on new growth opportunities within the curre­nt customer base as well as attracting ne­w customers. Key areas of improve­ment include sales, marke­ting, customer service and product offe­rings, with the ultimate goal of maximizing revenues in all possible areas.

Definition 52

Definition Pricing Training Marketing 52

Les Roches

JUNE 5, 2023

You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service. You need to know what customers want and what competitors in the food service business are doing to give your new venture a competitive edge. As you research, consider your location, size, budget, and target audience.

Budgeting 52

Budgeting Customer Service Training Communication 52

Restaurant Engine

JUNE 9, 2021

When considering restaurant equipment financing, don’t forget to look at the prices of used versus new equipment. Check their online reviews, ask other restaurant owners about particular vendors, and check prices from their competitors. They usually have better warranties, and certainly have better customer service.

Maintenance 105

Maintenance Budgeting Back of House Document 105

OpenTable

OCTOBER 20, 2023

From budgeting and licensing to crafting the perfect menu, here’s everything you need to know about how to open a restaurant. Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. These factors are central to making sure you stay within budget.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

The Restaurant Times

JANUARY 19, 2021

As the speed of preparation and customer service depends highly on the kitchen efficiency, you must pay due attention to the quality of your equipment. If you are operating on a tight budget, analyze what types of restaurant equipment will be required. Cost and ROI. Purchasing New or Used Equipment.

Maintenance 52

Maintenance Demo Customer Service Budgeting 52

SiteMinder

FEBRUARY 25, 2024

They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers. These brands help hotels attract loyal customers, showcase what makes them special, grow their revenue , and compete effectively in the busy hospitality sector.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. Don’t be afraid to increase price. Don’t be afraid to increase price. Do a budget and work on predicting cash needs the next 60-90 days. However, when the pandemic hit people were less sensitive to prices.

POS Systems 195

POS Systems Pricing Front of House Marketing 195

Revenue Hub

APRIL 3, 2023

The best way to do this is to effectively manage your budget and follow a data-driven total revenue management strategy. This includes pre-stay (booking, reservation confirmations, pre-arrival preference surveys, etc.), stay (check-in process, amenities, customer services, etc.),

Guest Satisfaction 69

Guest Satisfaction Book Reservations Article 69

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. This can include business people, long-stay travellers, budget travellers and backpackers.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Revenue Hub

APRIL 11, 2023

Guests seeking personalized experiences: Some guests may book directly through the hotel’s website, believing it allows for more customized service or special requests. Some types of guests who commonly use OTAs to book hotels include. They can filter options based on their preferences and find deals and discounts.

Book 74

Book Reservations Information Catering 74

Synergy Suite

NOVEMBER 30, 2023

They serve as a compass, guiding decisions on pricing strategies, menu development, and staffing levels, ultimately influencing the delicate balance between offering high-quality cuisine and ensuring the establishment’s profitability. For restaurant owners and managers, understanding and effectively managing prime costs are paramount.

Portion Control 52

Portion Control Scheduling Pricing Training 52

SiteMinder

OCTOBER 5, 2022

A greater number of stars corresponds with an increasing sense of luxury (and often a bigger price tag). In Australia , star ratings are described as follows: One star: Budget facilities that are clean and secure. Guests may be able to access fee-based services or facilities.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Pricing Information 59

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. This can include business people, long-stay travellers, budget travellers and backpackers.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Modern Restaurant Management

JANUARY 3, 2024

Additionally, it means enacting ways to incentivize guests to order from a brand’s direct ordering channels, with offers like exclusive items and pricing, to drive in-house digital sales and therefore retain owned guest data. – Noah Glass, Founder & CEO, Olo Looking ahead to 2024, we anticipate more change.

Pricing 131

Pricing Marketing Catering Front of House 131

The Restaurant Times

OCTOBER 3, 2023

He is always looking for new ways to leverage technology to create value for customers, employees, and shareholders. He believes that technology can enable BurgerFi to offer high-quality, sustainable, and delicious burgers at an affordable price while also reducing waste, improving efficiency, and enhancing customer loyalty.

Training 52

Training Marketing Budgeting Customer Service 52

Les Roches

JANUARY 25, 2024

Hotel industry players who can leverage data effectively gain valuable insights that can influence their strategic decisions, from setting room prices to designing hotel marketing strategies. This information then guides businesse­s in providing customized services and launching targe­ted consumer brand marketing campaigns.

Competitive Analysis 52

Competitive Analysis Information Pricing Marketing 52

The Restaurant Times

NOVEMBER 17, 2022

When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Additionally , 20% of customers who shop at pop-ups decide to do so to share experiences. . consumers say customer experience at most companies needs improvement.

Marketing 52

Marketing Events Customer Service Budgeting 52

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Lithos POS

SEPTEMBER 27, 2023

It helps you to calculate bills and taxes accurately based on the items ordered, their prices, and any applicable taxes or discounts. Streamlining Customer Management Managing customers is a crucial element in a restaurant business. POS helps you to provide a seamless customer experience.

POS Systems 69

POS Systems Accounting Front of House Server 69

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. The staff here are responsible for much of the customer-facing parts of the business. Food and beverage managers will also be responsible for room service or other food and drink services that a hotel offers.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52