InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. Training programs should focus on customer service, communication, and industry-specific knowledge and should be ongoing to ensure that employees are always up-to-date on the latest trends and relevant best practices.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Modern Restaurant Management

JULY 25, 2023

" Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps. The introduction of customer-service chatbots empowers guests to resolve issues and answer questions swiftly, leading to significant time savings. Recently, RMS launched Competitor Price Intelligence.

Pricing 157

Pricing Customer Service Information 157

Revenue Hub

APRIL 4, 2024

AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service. Hotels that use AI for customer service see a 25% increase in direct bookings. By 2024, 75% of hotels are expected to use AI for personalized pricing.

Book 90

Book Guest Satisfaction Customer Service Pricing 90

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

Front of House 173

Front of House Customer Service Accounting Communication 173

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have.

Scheduling 181

Scheduling Information Pricing Customer Service 181

InnQuest

APRIL 5, 2023

Yield management, also known as revenue management, is a strategy hotels use to optimize their revenue by adjusting prices and inventory according to consumer demand. Yield management is a pricing strategy that predicts customer demand and adjusts prices to maximize revenue. And that’s where yield management comes in.

Pricing 220

Pricing Book Blog Marketing 220

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 96

Customer Service Concierge Training Article 96

The Restaurant Times

SEPTEMBER 4, 2020

Pricing menu items for your restaurant business is one of the most challenging yet essential tasks. There are multiple ways of pricing the restaurant menu correctly. You can either find out the cost of your food and supplies and charge your customers three times its value. Or, serve meals at lower prices than your competitors.

Pricing 52

Pricing Portion Control Customer Service Accounting 52

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. A digital menu gives you endless flexibility to experiment with new dishes, drinks and pricing. Upgrade your menu.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

STAAH

JANUARY 28, 2024

In search for better service In an industry where service is paramount, J7 Hotels were not happy with the customer service and responsiveness by their existing channel management provider. Controlling OTA pricing from the STAH dashboard is simple and rate disparity is no longer an issue.

Customer Service 83

Customer Service Document Pricing Information 83

Hospitality Net

AUGUST 4, 2023

Given the overall time the industry has had (over 18 months) to regain their “sea legs” in delivering a great customer service experience. We can no longer expect the travelling customer to willingly accept the excuses around supply chain issues and labor shortages.

Blog 96

Blog Customer Service Pricing 96

Modern Restaurant Management

MAY 22, 2023

“Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. It’s no surprise that inflation is taking a toll on the restaurant industry and Americans are noticing the price increases. Full-service dining has seen the largest decrease in patronage.

Budgeting 169

Budgeting Customer Service Magazine Pricing 169

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

Reservations 134

Reservations Customer Service Marketing Pricing 134

Hotel Owner

OCTOBER 31, 2023

Placing third in the small operator listings, surveyed guests scored their stays out of five stars across 10 categories including cleanliness, customer service, bed comfort, how well the description matched the reality and value for money. Rory Boland, editor of Which?

Customer Service 98

Customer Service Pricing Budgeting Book 98

Modern Restaurant Management

APRIL 28, 2022

One-fifth of consumers rate menu price as poor. While many express general satisfaction with the customer service received at restaurants, certain segements of consumers are reporting issues. Menu cost is seen as a detractor for those living in rural areas, Asians, and the unvaccinated.

Customer Service 159

Customer Service Magazine Pricing Marketing 159

Hotel Owner

OCTOBER 6, 2023

The property has been sold for an undisclosed amount but the guide price was set at £799,950. Birch and Tillotson, said: “We are excited to continue the long tradition of great customer service at Watermead House with exciting plans for redevelopment to further enhance its existing reputation – 2024 will be an exciting year for us.”

Customer Service 98

Customer Service Pricing 98

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. Smart menus and app-based ordering are examples of platforms that allow brands to relay information to customers in real-time, saving time and resources in communicating or justifying a price change.

Communication 173

Communication Pricing Customer Service Information 173

Revenue Hub

MARCH 18, 2024

It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience. Understanding these segments allows for more targeted marketing and customized service offerings. Is it essential?

Travel and Tourism 90

Travel and Tourism Guest Satisfaction Customer Service Information 90

STAAH

FEBRUARY 18, 2024

Whenever they have questions, support is quickly offered by the STAAH customer service team. Investing in these (also at affordable prices like the rest of the platform!) WatchMyRate allows website users to compare the prices of a room against a selected group of OTAs.

Book 77

Book Definition Pricing Customer Service 77

STAAH

FEBRUARY 18, 2024

Whenever they have questions, support is quickly offered by the STAAH customer service team. Investing in these (also at affordable prices like the rest of the platform!) WatchMyRate allows website users to compare the prices of a room against a selected group of OTAs.

Definition 77

Definition Book Pricing Customer Service 77

Hotelogix

NOVEMBER 19, 2023

  Your guest service standards: They significantly influence hotel occupancy rates. When guests receive exceptional customer service and have an enjoyable experience during their stay, they are likely to write positive reviews and recommend the hotel to others. It will deter price-conscious guests from booking with you.

Book 147

Book Pricing Events Guest Services 147

Hotelogix

JANUARY 30, 2024

Make informed decisions: Utilize hotel performance reports to refine pricing, promotions, and budget allocation strategies. Improve guest experiences: Analyze guest feedback from reports to customize services, ensuring memorable stays and repeat visits. So what's the solution?

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Boutique Hotel News

MARCH 20, 2023

With the travel industry rapidly transforming, and seeking commercial resilience amid market, pricing and demand uncertainties, I believe OTA Insight is uniquely positioned to help hotels and short-term rentals navigate these challenges. “I

Strategic Planning 130

Strategic Planning Customer Service Pricing Marketing 130

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Pricing 175

Pricing Customer Service Reservations Training 175

Boutique Hotel News

MARCH 20, 2023

With the travel industry rapidly transforming, and seeking commercial resilience amid market, pricing and demand uncertainties, I believe OTA Insight is uniquely positioned to help hotels and short-term rentals navigate these challenges. “I

Strategic Planning 130

Strategic Planning Customer Service Pricing Marketing 130

Hotel Business

FEBRUARY 7, 2024

Duetto , provider of revenue management systems, has acquired Micerate, a provider of dynamic pricing and online booking tools tailored for meetings and event spaces. Duetto is built on innovation, constantly staying ahead of the market to ensure our customers maintain a consistent competitive advantage,” said David Woolenberg, CEO, Duetto.

Events 59

Events Pricing Book Customer Service 59

Modern Restaurant Management

MAY 9, 2022

Pricing strategies. Consider item-level pricing strategies rather than across-the-board price increases. By increasing in small increments over an extended period, operators can manage price sensitivity. Staffing is challenging in today’s tight labor market, but no one enjoys poor customer service.

Pricing 165

Pricing Customer Service Marketing Training 165

Modern Restaurant Management

SEPTEMBER 7, 2023

The Initial Purchase/Capital Costs The most you’ll spend on your ice machine at one time will be the purchase price, which ranges from $5,000-$10,000 for the most popular models. Most business owners believe that the purchase price represents 80% of ice machine ownership costs. You’ll pay for both. Do they work holidays?

Maintenance 180

Maintenance Customer Service Pricing Accounting 180

Revenue Hub

SEPTEMBER 20, 2023

This leads to a few key points: Customers construct frames of reference in their heads when making decisions. Move that frame of reference beyond price to something that can gain a competitive advantage ex. One extra point is ensuring that menus have some anchor price points or employ decoy pricing strategies.

Pricing 88

Pricing Article Book Events 88

Revenue Hub

MARCH 5, 2024

On a related note, the owner of a well-run hotel told me that he organises surprise meals for his staff to show recognition for their hard work and dedication to customer service, which has been very positive for morale and staff retention. You must honour that rate if you provide a “Best Rate Guarantee” and a guest finds this price.

Pricing 82

Pricing Blog Book Article 82

Modern Restaurant Management

AUGUST 10, 2022

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high.

Pricing 157

Pricing Training Customer Service Scheduling 157

Revenue Hub

JULY 19, 2023

Subscribe to our weekly newsletter and stay up to date Leverage Dynamic Pricing Strategies Dynamic pricing involves adjusting room rates in real time based on factors such as demand, competition, local events, and historical data. Continue reading to discover them all!

Pricing 92

Pricing Guest Satisfaction Strategic Planning Article 92

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Pricing 179

Pricing Marketing Customer Service Scheduling 179

InnQuest

JUNE 8, 2023

Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations. Rather than replacing human interaction, AI enables professionals to provide better service while making time for establishing connections. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

7 Shifts

OCTOBER 31, 2023

Most pricing structures for the big payroll companies look like this: Base fee: $39-$125 per month Implementation fee: Ranges from hundreds to thousands Additional employee fee: $4-$12 per employee per month Year-end: $2-$16 per W-2 / 1099 filing Off-cycle runs: $0-$50 Simplify your accounting and choose a software with a clear billing structure.

Information 88

Information Pricing Customer Service Accounting 88

Hotel Business

MARCH 14, 2024

AI algorithms can also optimize pricing strategies dynamically based on factors such as demand fluctuations, competitor pricing and historical data analysis, ensuring hotels maximize profitability while remaining competitive in the market.

Concierge 59

Concierge Housekeeping Book Pricing 59

STAAH

DECEMBER 10, 2023

The Langkawi-based property makes more informed pricing and distribution decisions with STAAH Max Channel Manager. Besides they expect a more personal experience and competitive rates; both requiring a “smarter” approach of pricing. STAAH filled these gaps. At the time of onboarding the team is trained and online user guides provided.

Book 80

Book Demo Pricing Guest Services 80