Hotelogix

JANUARY 30, 2024

Additionally, it includes reports on no-shows, occupancy, market analysis, company contributions, business analysis, MIS, and a manager flash report with budget details for comprehensive analysis. Make informed decisions: Utilize hotel performance reports to refine pricing, promotions, and budget allocation strategies.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Plan for Gaps in Your Budget. That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020.

Budgeting 229

Budgeting Communication Training & Development Marketing 229

Modern Restaurant Management

FEBRUARY 18, 2022

Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business. Whatever they do and say to customers from initial inquiries to delivered order can make difference between a satisfied or unsatisfied customer.

Marketing 179

Marketing Customer Service Budgeting Information 179

Modern Restaurant Management

JUNE 26, 2020

Many restaurants are looking at their 2020 budget and wondering – what now? It is time to adjust your 2020 budget, evaluate labor and food costs, update bank reconciliations and take an overall holistic look at your business model and strategy. Restaurants and bars are opening with capacity restrictions and new guidelines.

Budgeting 178

Budgeting Accounting Front of House Customer Service 178

Hotel Owner

OCTOBER 31, 2023

Placing third in the small operator listings, surveyed guests scored their stays out of five stars across 10 categories including cleanliness, customer service, bed comfort, how well the description matched the reality and value for money. Rory Boland, editor of Which?

Customer Service 98

Customer Service Pricing Budgeting Book 98

Hospitality Magazine

FEBRUARY 6, 2023

People will adjust their budgets and choices, and you’re flexible enough to meet them with fresh new offers. Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster.

Bookkeeping 162

Bookkeeping Pricing Book Budgeting 162

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. For instance, the first step should always be creating a budget and stick with it. Another area is to keep an eye on the menu.

Budgeting 161

Budgeting Server Front of House Back of House 161

Modern Restaurant Management

OCTOBER 20, 2023

To attract customers while accommodating tightened budgets, restaurants should consider employing marketing strategies that leverage data-driven insights to tailor messaging according to consumer needs. However, to best promote potential discounts, they’ll need high-quality insights into what customers want.

Marketing 193

Marketing Information Budgeting Reservations 193

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Owner

MAY 9, 2023

Travelodge said it is the only UK budget hotel chain to invest in a dedicated team of maintenance experts to support its 579 hotels nationwide across the UK and there are a number of roles available in this department. These include roles in health and safety, procurement, IT, HR and customer services.

Maintenance 102

Maintenance Procurement Customer Service Housekeeping 102

Modern Restaurant Management

NOVEMBER 6, 2023

Restaurant leaders and managers should invest in a workforce management solution that enables intelligent automation, to precisely predict demand across all customer touchpoints. When employees don’t feel like their job is a burden, they’re going to be more engaged and willing to provide better customer service. #3:

Scheduling 191

Scheduling Budgeting Training Customer Service 191

Modern Restaurant Management

SEPTEMBER 6, 2023

With the right consumer marketing solution, your restaurant can focus its efforts and budget on high-value customers, instead of those who’ve already churned. Data enables your restaurant to offer personalized incentives and serve up recommendations for additional menu items based on order history.

Marketing 187

Marketing Server Information Budgeting 187

Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service.

Sanitation 191

Sanitation Customer Service Communication Budgeting 191

Les Roches

MARCH 22, 2023

You’ll be responsible for budgeting, venue selection, vendor management, decor, catering, entertainment, and more. Budget management Creating and managing event budgets is a crucial aspect of event planning. Budget management Creating and managing event budgets is a crucial aspect of event planning.

Events 52

Events Budgeting Vendor Management Communication 52

The Restaurant Times

OCTOBER 26, 2023

Instead of offering an extensive menu with a limited budget, he recommended focusing on a specific cuisine initially. Chandrajyoti also discussed how technology has transformed the restaurant business, making operations smoother and improving the customer experience. Two primary hurdles stood out in his experience.

Budgeting 52

Budgeting POS Systems Customer Service Communication 52

Modern Restaurant Management

JANUARY 13, 2023

Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets.

Back of House 203

Back of House Budgeting Customer Service Pricing 203

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Hospitality Management 98

Les Roches

MAY 9, 2023

Defining the main goals of the event will help you decide on other elements such as the venue, format, target audience, and budget. Budgeting and financial planning: An event budget will help ensure that you stick to your spending plan and that all expenses are accounted for. Discover how this degree can transform your career.

Events 52

Events Event Coordination Budgeting Hospitality Management 52

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Modern Restaurant Management

MAY 1, 2023

A lower deductible may result in higher premiums, so finding a balance that works for your budget is important. Look for providers with a track record of successfully handling cyber claims and providing high-quality customer service. For example, some policies may cover regulatory fines and penalties or cyber extortion.

POS Systems 198

POS Systems Information Budgeting Customer Service 198

Modern Restaurant Management

SEPTEMBER 7, 2023

Once you buy it, you still have to budget for ongoing maintenance and repair expenses that will come up as long as you drive the car. Local and regional rental companies are likely to have a more limited selection What is the company’s customer service like? Think of commercial ice equipment like your vehicle.

Maintenance 186

Maintenance Customer Service Pricing Accounting 186

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying. Is Your Refrigerator Running?

Server 177

Server Budgeting Customer Service Catering 177

MBB Hospitality

APRIL 14, 2023

You’ll learn the tips on selecting a prime location, creating a profitable menu, deciding on a budget, and hiring a staff. It’s always important to create an effective budget so it is parallel with your realistic goals and expectations. We’ll be going over the following steps below that will help you set up your new business venture.

Budgeting 52

Budgeting Customer Service Scheduling Communication 52

Revenue Hub

JUNE 12, 2023

The uptake of cutting-edge technologies might have also been affected by challenges in the hotel sector, such as limited IT budgets or difficulties in measuring return on investment (ROI) in technology. Read rest of the article at RLA Global The post Why Hotels Need Advanced Tech Tools in Marketing and Sales appeared first on Revenue Hub.

Marketing 52

Marketing Back Office Operations Book Budgeting 52

Revenue Hub

MAY 22, 2023

As such, the cost of acquiring a customer is often spread out across multiple line items in a hotel’s budget, making it difficult to calculate accurately. Variable Costs : The cost of acquiring a customer can vary significantly depending on the methods and target audience.

Guest Retention 77

Guest Retention Budgeting Article Marketing 77

Revenue Hub

SEPTEMBER 27, 2023

For example, offering a limited-time promotion for a discounted room rate during the off-season to attract budget-conscious travellers. This is because if your brand has a loyal customer base you don’t need to spend as much money on advertising and promotions. Will they choose again to stay in your hotel?

Marketing 88

Marketing Guest Satisfaction Reservations Book 88

Les Roches

FEBRUARY 13, 2024

Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? You’ll be interacting with guests from diverse backgrounds daily and substantial teams comprising performers, recreation staff, and customer service representatives.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

7 Shifts

OCTOBER 31, 2023

You’re paying too many fees You budgeted for the monthly fee. It’s frustrating when the customer service rep doesn’t understand the system or tries to shift the blame onto a third party. One of the most impressive aspects of 7shifts is the customer service availability. Now, you have to pay for year-end filing too?

Information 88

Information Pricing Customer Service Accounting 88

Les Roches

JUNE 5, 2023

You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service. As you research, consider your location, size, budget, and target audience. How do I manage cash flow and budget effectively for my restaurant? Think you might have what it takes?

Budgeting 52

Budgeting Customer Service Training Communication 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Restaurant Engine

SEPTEMBER 8, 2021

Consider this expense part of your marketing budget. Remember that happy staff equals happy customers. A restaurant with high employee morale is one that provides great customer service. Great customer service starts with happy team members. #5: 5: Have Team Parties. Everyone likes free food. tweet this).

Customer Service 106

Customer Service Definition Budgeting Scheduling 106

Hotel Owner

DECEMBER 22, 2022

Yet, they are more budget conscious than before, with 62% of vacationers seeking more bang for their buck. As voice command technology continues to ease the search process and artificial intelligence improves customer service delivery, hotels should ensure that they are clearly listed and findable on google.

Back of House 111

Back of House Book Blog Budgeting 111

Modern Restaurant Management

JUNE 27, 2022

This is especially useful for small restaurants that don’t have a big budget for fancy online ordering software. Do some digging on the website or chat with the customer service team to find out if a unique QR code for your site is included with your website’s hosting package.

Article 199

Article Definition Budgeting Customer Service 199

Modern Restaurant Management

JUNE 30, 2021

Personalization of offers – as part of loyalty programs or across owned and paid channels – will provide highly valuable and contextual customer interactions that more efficiently drive customer behavior. Managing down third-party fees will improve margins as labor costs continue to rise.

Kitchen Operations 199

Kitchen Operations Back of House Budgeting Customer Service 199

The Restaurant Times

JANUARY 19, 2021

As the speed of preparation and customer service depends highly on the kitchen efficiency, you must pay due attention to the quality of your equipment. If you are operating on a tight budget, analyze what types of restaurant equipment will be required. Cost and ROI. Purchasing New or Used Equipment.

Maintenance 52

Maintenance Demo Customer Service Budgeting 52

Revenue Hub

JANUARY 9, 2023

Demand forecasting also helps hotels optimize their staffing levels by allowing them to plan for the number of employees they will need to schedule for cleaning rooms and servicing guests. This can help improve operational efficiency and reduce labor costs while ensuring that the hotel can provide good customer service to guests.

Pricing 77

Pricing Information Article Blog 77