InnQuest

OCTOBER 5, 2022

As time progresses, direct bookings are becoming an integral part of every hotel’s distribution mix. After all, paying hefty commissions for third-party bookings isn’t the most desirable way to handle business. Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business.

Book 217

Book Pricing Reservations Information 217

Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

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Communication Customer Service Information Book 96

Hotelogix

NOVEMBER 30, 2023

In this blog, we will look at a few strategies to increase bookings for hotels from OTAs.    Importance of OTAs for hotel booking As online sales channels, OTAs generate about 50% to 55% of hotel bookings. Hotels rely on OTAs to showcase rooms and rates and attract guests to book with them while competing with others.

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Book Pricing Marketing Reservations 147

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

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Communication Information Presentation Front of House 59

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

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Communication Information Customer Service Events 84

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

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Communication Server Front of House Back of House 172

Revenue Hub

MARCH 4, 2024

With so many hotels having their eyes set on locking in holiday bookings, it’s only natural that the competition is fierce. NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Here are the top strategies for increasing these types of bookings. It’s a win-win for both the guest and your hotel.

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Book Communication Reservations Article 78

Revenue Hub

MARCH 4, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date However, it comes with a price: they charge commission fees that can significantly cut into hotels’ profits, they reduce the amount of data available for the properties and interrupt the direct communication needed to foster loyalty. among others.

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Book Communication Reservations Article 83

SiteMinder

JUNE 18, 2023

Direct bookings are a vital part of your hotel’s ability to be a successful accommodation business. Direct bookings give you more control over your reservations, closer relationships with your guests, and more profit in your pocket. Simply fill in the form to get your free guide

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Book Reservations Communication 105

SiteMinder

SEPTEMBER 6, 2023

What are late bookings? Late bookings are often spontaneous, last-minute, reservations that often come in days, hours or even minutes before the guest’s intended arrival time. These bookings often occur due to sudden travel plans, business needs, or even whimsical decisions to take a quick getaway.

Book 98

Book Reservations Communication Pricing 98

Hospitality Net

MAY 8, 2023

Guest communication plays a key role in the hotel guest experience. It influences guest booking decisions, sets expectations prior to arrival, and ensures guests feel welcome and well taken care of during their stay. In recent years, however, customer communications have changed dramatically.

Communication 98

Communication Book 98

Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. It influences guest booking decisions, sets expectations prior to arrival , and ensures guests feel welcome and well taken care of during their stay. In recent years, however, customer communications have changed dramatically.

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Communication Article Book Guest Services 91

Revenue Hub

OCTOBER 18, 2023

This presents a golden opportunity for hoteliers to showcase their offerings as the ideal choice for travellers looking to enhance their event experience, through proximity alone or persuaded by additional direct booking incentives. Let’s explore some ways you can seize the moment and turn local event traffic into increased direct revenue.

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Book Events Communication Reservations 91

InnQuest

JULY 12, 2023

In today’s interconnected world, social media has completely altered the way we communicate and share our experiences. It has also become an effective tool for the travel and hospitality industries in maximizing hotel bookings and creating exciting summer adventures for their guests.

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Book Blog Marketing Property Management 130

STAAH

MARCH 19, 2024

In the competitive hospitality industry, securing direct bookings is vital for hotel success. But why is it important to develop winning strategies to increase direct bookings? Direct bookings boost profits by cutting commission fees and allow hotels to build better guest relationships.

Book 84

Book Guest Satisfaction Pricing Marketing 84

Revenue Hub

NOVEMBER 9, 2023

As a hotelier or revenue manager, you’re no stranger to the intricacies of managing bookings. NB: This is an article from Topline Revenue , one of our Expert Partners Yet, group bookings present a unique challenge. Fear not, though, because we’re here to guide you through the process of mastering group booking management.

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Book Pricing Guest Satisfaction Article 92

SiteMinder

DECEMBER 3, 2023

What are holiday bookings? Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period. For hotel managers, effectively managing holiday bookings is crucial.

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Book Pricing Reservations Budgeting 105

Les Roches

JANUARY 20, 2024

In the diverse world of hospitality and hotel management , effective communication is a vital pillar of competence. In this article, we’ll go over the importance of communication skills for managers in hospitality businesses and the specific skills you need to excel in this area.

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Communication Hospitality Management Information Article 52

Revenue Hub

APRIL 4, 2024

When considering the entirety of the guest experience, from booking to on-property and post-stay, hotel operators and executives now have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes.

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Book Guest Satisfaction Customer Service Pricing 90

SiteMinder

MAY 6, 2024

Why is booking engine comparison important? A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Enhance guest experience by offering a smooth and efficient booking process.

Book 52

Book Catering Reservations Information 52

Revenue Hub

MAY 30, 2023

Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%. This means the room was unable to be booked for the 24-48 hour period in which the guest was deliberating upon and ultimately abandoning their purchase.

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Book Communication Article Reservations 94

SiteMinder

AUGUST 31, 2023

Barcelona, Spain – Data from SiteMinder, the world’s leading open hotel commerce platform, reveals that hotel bookings for September in Spain are off to their strongest start in five years. SiteMinder’s World Hotel Index shows that hotel bookings in Spain are currently at 116.3% of 2019 volumes – 10.8% higher than the global average.

Book 105

Book Communication Reservations Information 105

Revenue Hub

MARCH 12, 2024

Poor customer service costs you money Most travelers check out your hotel website before booking a room and usually, they have questions about your facilities, payment conditions, rates, and more. Read the full article at Asksuite The post How to Provide the Best Customer Service Before Booking appeared first on Revenue Hub.

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Customer Service Book Article Reservations 85

Revenue Hub

NOVEMBER 7, 2023

Since the advent of OTAs, hoteliers have been on a mission to rethink their direct booking strategies to make their offerings stand out as the best on the market. Gone are the days when free Wi-Fi access sufficed to entice users to hit that booking button on the hotel’s website! The options are limitless!

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Book Article Catering Communication 90

SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. It should include a smooth, secure booking system that shows real-time room availability and pricing, letting guests book a room without the back-and-forth of phone calls or emails.

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Book Reservations Blog Demo 98

SiteMinder

MARCH 13, 2024

What is a hotel booking app? A hotel booking app is an application or website that travellers use to book a stay at a hotel. Often travellers will use apps via their mobile devices to research, book, and pay for hotel accommodation. Table of contents Why should you be aware of the best hotel booking apps?

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Book Reservations Blog Housekeeping 78

SiteMinder

AUGUST 14, 2023

Barcelona, Spain – Building international booking volumes remain the driving force behind Portugal’s booming summer of travel. The current number of reservations being made to Portuguese hotels is 21% above 2019’s record-breaking volumes, and Portugal leads neighbouring Spain, France and Italy for comparative booking momentum.

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Book Reservations Communication Information 98

Revenue Hub

MAY 22, 2023

What makes them take that brochure home and phone the hotel to place their booking? And most importantly how do you encourage them to book with you? While the answer may be simple, the execution can be more challenging, here are some tips to enhance your hotels’ website and increase your direct bookings.

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Book Communication Article Information 81

Revenue Hub

MAY 16, 2023

The hospitality industry has experienced significant transformations in recent years, particularly in the way hotel bookings are made. As a hotelier, understanding the pros and cons of both hotel direct bookings and hotel bookings from OTAs is crucial for developing an effective revenue management strategy.

Book 72

Book Pricing Guest Satisfaction Article 72

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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Communication Training Information Customer Service 52

Revenue Hub

NOVEMBER 8, 2023

What makes them click that coveted “Book Now” button? Read on to get insights from our award-winning clients and in-house design experts about the power of hotel branding, how the story of your hotel or group should be communicated to your guests, and how a compelling brand can build trust and ultimately help you grow your direct business.

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Book Article Communication Catering 88

SiteMinder

MAY 25, 2023

Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%. The bottom line is that hotels can lose millions of dollars in revenue due to abandonment, especially when you also consider that guests may book a room before delaying payment, and then cancelling altogether.

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Book Communication Demo Reservations 98

Revenue Hub

JULY 25, 2023

In a hotelier’s dream world, every website visitor’s journey would end in a direct booking. Collecting contact information to keep an open line of communication with potential guests is key in fostering connections and boosting your future conversion rates and revenue. The best part?

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Book Communication Article Information 73

Revenue Hub

MARCH 2, 2023

Particularly for booking accommodation, online travel agents continue to attract guests with aggressive discounting. Subscribe to our weekly newsletter and stay up to date In fact, 26% of people did not make a booking because they thought the price was too high. This is why travellers have become used to seeking the best prices.

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Book Travel and Tourism Communication Pricing 86

Revenue Hub

NOVEMBER 2, 2022

There’s no instant way to improve your direct bookings, but these hotel direct booking strategies can enhance the guest experience from pre-booking and beyond. Read on to learn four strategies to improve direct bookings with first-time guests and brand-loyal travelers. PROVIDE AN EASY DIRECT BOOKING EXPERIENCE.

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Book Reservations Communication Information 81

SiteMinder

MAY 16, 2023

Table of contents Introduction from SiteMinder: The bleisure market and hotel booking trends Following the pandemic, the bleisure market changed from a growing niche to a mainstream source of bookings for accommodation providers. Read on to learn more about it from Homelike, the platform of choice for midterm bookings.

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Book Maintenance Scheduling Blog 105

Revenue Hub

OCTOBER 5, 2022

Since its initial release in 1936, Dale Carnegie’s timeless book, How to Win Friends and Influence People has sold more than 15 million copies. The book has become something of a bible for individuals looking to excel in their personal and professional lives, built around the sentiment that dealing with people is no easy task to master.

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Book Communication Article Marketing 84