SiteMinder

OCTOBER 11, 2022

Duties include greeting guests, making bookings, taking phone requests and managing complaints. From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. This is arguably one of the most important hotel positions. Hotel general manager. IT manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

SEPTEMBER 7, 2023

Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. These include: Resort and amenity fees These fees cover the use and maintenance of on-site facilities like swimming pools, gyms, and spas.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.

Marketing 201

Marketing Communication Maintenance Budgeting 201

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Revenue Hub

OCTOBER 14, 2022

Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience. Major brands remain fixated on providing a consistent, high-quality booking experience across all digital channels, and now independent hoteliers have the tools to do the same. Two-Way Communication.

Book 81

Book Housekeeping Communication Information 81

Revenue Hub

JUNE 27, 2023

Subscribe to our weekly newsletter and stay up to date Dynamic pricing algorithms can be targeted to focus on: ● Occupancy demand. ● Guest booking patterns. ● Different market segments. ● Day of week patterns. ● The average length of stay (ALOS) of guests. ● Room type preferences. The Pros 1. Create or increase demand.

Pricing 94

Pricing Book Special Events Maintenance 94

7 Shifts

AUGUST 3, 2023

Problem Hugo's opened when bookkeeping was done in physical books. AM to PM communication With 7shifts' team messaging tools , Hugo's has seen an 81% increase in chat engagement amongst staff. We spoke with Jason Elmassian, general manager of Hugo's Studio City, to learn about how 7shifts has changed their business.

Scheduling 78

Scheduling Bookkeeping Communication Maintenance 78

SiteMinder

OCTOBER 10, 2023

This includes fixed costs like rent or mortgage, salaries, and utilities, as well as variable costs like supplies, maintenance, and marketing. Fixed and variable costs – Regularly review both fixed and variable costs, including staffing, utilities, maintenance, marketing, and distribution costs.

Pricing 59

Pricing Maintenance Communication Marketing 59

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 77

Maintenance Travel and Tourism Special Events Guest Satisfaction 77

Revenue Hub

SEPTEMBER 4, 2023

Revenue managers have access to data showing the number of bookings during peak and off-peak periods, which can be used to inform the hotel’s hiring practices. Housekeeping and maintenance data can also be used with occupancy data to forecast and plan maintenance operations.

Housekeeping 82

Housekeeping Maintenance Pricing Information 82

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Manage expectations Maintain open and transparent communication with students residing in the accommodation.

Concierge 105

Concierge Housekeeping Maintenance Book 105

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. Maintenance and Repairs Hotels must be in top condition to ensure guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Revenue Hub

OCTOBER 25, 2023

Hotels using advanced revenue management technology can quickly adjust rates hundreds or even thousands of times each day based on more frequent trends and booking behavior updates. When hotels operate at capacity, it’s crucial for the front desk, housekeepers, maintenance workers, IT, marketing, and more to be in complete alignment.

Book 87

Book Housekeeping Maintenance Information 87

7 Shifts

MAY 3, 2021

This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone. This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone.

Server 148

Server Budgeting Scheduling Communication 148

Revenue Hub

NOVEMBER 21, 2022

in Q3, 2022, each booking during that quarter was for 4.5 Determine the average length of stay for guests at your hotel by following these steps: Add up the number of room nights booked for a given time (e.g. First, it reveals booking patterns across seasons and during events. NB: This is an article from SiteMinder.

Book 75

Book Front of House Pricing Catering 75

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. What are the different types of hotel management jobs?

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

7 Shifts

JULY 31, 2020

Keeping the Mattenga’s team in-sync Mattenga’s Pizzeria keeps their operations on lock with over 60 Manager Log Book entries a day. Restaurant communication is another major factor that can make or break the productivity and success of your restaurant team. Issues of communication, or lack thereof, is very common in the restaurant.

Scheduling 148

Scheduling Document POS Systems Communication 148

Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. In-stay: guest’s arrival through to departure where expectations meet reality.

Book 76

Book Communication Housekeeping Article 76

Hotel Owner

FEBRUARY 5, 2024

The implementation of multichannel services, such as mobile device usage and e-invoicing, along with social media monitoring, expands options for developing seamless communication. Such virtual visits, tailored to new demands and prior to travel, generate confidence in the destination establishment and an increase in the length of stay.

Travel and Tourism 52

Travel and Tourism Maintenance Book Customer Service 52

SiteMinder

NOVEMBER 22, 2023

Dutch airline KLM is using a Facebook messenger chat service to send passengers booking confirmations, notifications, and boarding passes. This process is easily transferable to hoteliers who can maintain an ongoing dialogue with guests from the booking to check-out stages, and everything in between.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

NOVEMBER 15, 2022

in Q3, 2022, each booking during that quarter was for 4.5 Determine the average length of stay for guests at your hotel by following these steps: Add up the number of room nights booked for a given time (e.g. First, it reveals booking patterns across seasons and during events. Set a minimum length of stay booking restriction.

Book 59

Book Front of House Pricing Catering 59

Les Roches

AUGUST 12, 2022

You’ll need to be great at multi-tasking, working under pressure, be an excellent communicator , a stickler for the finer details and a first-rate problem solver. They’ll oversee business maintenance, deal with contractors, housekeeping and resolve any property-related customer complaints. What are the types of hotel management?

Communication 52

Communication Housekeeping Customer Service Training 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

JANUARY 8, 2024

Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. The most important skill in hotel management is communication. Extras are an added expenditure that guests will only realise they want during the booking process. work hours.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Blue Magnet Interactive

DECEMBER 20, 2023

When renting, any maintenance or property issues become the landlord’s responsibility to address. Bookings That Count: Direct Bookings, Direct Success Effective digital marketing is not just about creating awareness; it’s about converting that awareness into direct bookings.

Marketing 52

Marketing Training Book Budgeting 52

SiteMinder

JANUARY 8, 2024

Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. The most important skill in hotel management is communication. Extras are an added expenditure that guests will only realise they want during the booking process. work hours.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Revenue Hub

DECEMBER 8, 2023

This necessitates a shift to technology infrastructure that supports keyless room entry, virtual check-ins, guest notifications, mobile tipping, and bookings. This allows for proactive maintenance, saving money in the long run. Additionally, hotels should consider creating experiences compatible with an increasingly hybrid workforce.

Travel and Tourism 94

Travel and Tourism Procurement Maintenance Information 94

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

DECEMBER 7, 2022

For example, for a guest at a restaurant, the hospitality experience includes the restaurant’s physical space, reservation processes, communication, food and drink choices and atmosphere. Timeliness : Today’s customers expect services, including bookings and check-ins, to be fast and seamless.

Travel and Tourism 52

Travel and Tourism Hospitality Management Customer Service Book 52

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Sometimes it can be as easy as suggesting books for staff to read. Communicate and let me know.’ “Take better care of your staff.” We’ve all heard it.

Document 78

Document Communication Training Scheduling 78

Xotels

APRIL 3, 2024

Communication: Maintain open lines and avoid silos with stakeholders and departments to ensure everyone is aligned with revenue goals and strategies. property maintenance) and comparatively low variable costs (e.g., Making sure to be on the right channels with the right strategy is when the best successes can be booked for your hotel.

Pricing 52

Pricing Book Budgeting Marketing 52

Les Roches

JANUARY 8, 2024

From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. Cost-efficiency By automating tasks such as booking management and front desk services, companies can reduce labor costs. In addition, keyless entry syste­ms are convenient and se­cure for many guests.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Xotels

NOVEMBER 2, 2021

Communicate & Cross-communicate. Think of sending a welcome email (providing basic information and confirming their booking) followed by an email shortly before the guest´s arrival (directions to the hotel, parking information, things to do, products and services in the hotel incl. Making the Right Decisions.

Communication 52

Communication Housekeeping Information Article 52

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. A hotel assistant manager needs to have strong leadership skills as well as good organisational and communication skills. What is your experience with using point-of-sale/reservation systems?

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

SiteMinder

OCTOBER 11, 2022

Hotel management software is technology that allows hotel operators and owners to streamline their administrative tasks while also increasing their bookings in both the short and long-term. Management software that is integrated with a website builder allows you to accept direct online bookings and develop a user-friendly website.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

eZee Absolute

DECEMBER 17, 2023

Research shows that over 82% of hotel bookings happened either via websites or hotel apps. Up to 90% of travellers will use online resources to research a hotel or destination before booking. An online booking engine is of utmost importance. Such include direct booking and marketing functionalities.

Book 52

Book Demo Information Communication 52