InnQuest

OCTOBER 5, 2022

As time progresses, direct bookings are becoming an integral part of every hotel’s distribution mix. After all, paying hefty commissions for third-party bookings isn’t the most desirable way to handle business. Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business.

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Book Pricing Reservations Information 217

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

Communication 80

Communication Information Customer Service Events 80

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Events Definition 52

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

Metasphere

AUGUST 11, 2023

These profiles encompass preferences, booking history, feedback, and other relevant information. By understanding guest preferences and behaviors, hotels can deliver highly personalized experiences , such as personalized recommendations, room preferences, and tailored services.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

STAAH

OCTOBER 10, 2023

In the age of digital word-of-mouth, the impact of online guest reviews on your bookings cannot be overstated. These reviews not only mitigate the risk for potential guests but also allow them to feel connected to a community and stay updated with the latest offerings in the market.

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Book Customer Service Reservations Communication 91

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools. Book a demonstration of our award-winning hotel management software here.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

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Guest Services Customer Service Demo Book 130

Revenue Hub

JULY 3, 2023

Some common causes of hotel cancellations include travel uncertainties, changes in personal plans, dissatisfaction with booking details, or unforeseen emergencies. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

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Guest Satisfaction Communication Book Customer Service 90

PhocusWire

JANUARY 27, 2023

Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues.

Customer Service 79

Customer Service Communication Book 79

Revenue Hub

JANUARY 10, 2024

Subscribe to our weekly newsletter and stay up to date Three Ways Artificial Intelligence Elevates the Guest Experience in Hospitality #1 Enhanced Communication and Engagement One of the significant impacts of AI in hospitality is its ability to transform communication between hotels and guests.

Communication 83

Communication Maintenance Article Customer Service 83

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.

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Front of House Training Customer Service Communication 217

Revenue Hub

FEBRUARY 5, 2024

Focusing on necessary visual elements and forgoing the extras that offer little value creates a clear path for guests to book their room or learn more about the resort’s offerings. Strategically placed white space guides visitors to the hotel’s logo or booking form, and navigation menus allow anyone to explore the property, frustration-free.

Customer Service 86

Customer Service Book Article Communication 86

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. This form of free advertising is a sure way to drive up bookings.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. Provide comprehensive training on customer service, communication skills, and problem resolution.

Communication 95

Communication Customer Service Housekeeping Article 95

InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Streamlined Reservation and Booking Processes: Chatbots are excellent at simplifying the booking process.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

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Front of House Customer Service Accounting Communication 186

Hotelogix

NOVEMBER 13, 2023

Overbooking in hotels or double booking occurs when a hotel allows booking for more rooms than what is available on any given night. In this scenario, the bookings continue despite no availability of rooms. This is possible because all available rooms are booked to ensure full occupancy at all times.

Book 147

Book Reservations Training Customer Service 147

InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

Les Roches

MARCH 11, 2024

A travel consultant, also known as a travel agent or travel advisor, plays a multifaceted role in the travel industry, assisting clients with planning and booking various travel arrangements. What does a travel consultant do?

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The decision to integrate Welcome Pickups into its portfolio was motivated by the convenience it offered in booking transfers.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

STAAH

JANUARY 29, 2024

STAAH, a leading global provider of hotel guest acquisition and management technology, has announced completion of its integration with Holidu, a German vacation rental platform that booked 1.5 Mutual customers can now capitalise on the booking USD 100 billion vacation rental industry. million guests in 2023.

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Book Catering Customer Service Business Development 76

InnQuest

FEBRUARY 3, 2023

Upselling is most effective if you know about the customer’s interests and what they might value. Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Prioritize the guest experience and genuinely provide exceptional customer service.

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Book Reservations Communication Pricing 220

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

Customer Service 52

Customer Service Communication Training Book 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Apps can also be used to promote the hotel, including offering discounts and other incentives and ultimately, improve customer retention.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

AUGUST 29, 2023

In today’s competitive hospitality landscape, generating revenue goes beyond just room bookings. The significance of direct bookings cannot be understated in the realm of upselling, cross-selling, and loyalty programs. An example could be suggesting spa treatments or restaurant reservations during the booking process.

Communication 65

Communication Book Article Guest Satisfaction 65

InnQuest

JANUARY 26, 2023

Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc. Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue.

Reservations 136

Reservations Housekeeping Property Management Book 136

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

MAY 23, 2023

Plagued by poor performance, to this day most voice assistants are barely capable of performing simple tasks — not to mention booking a trip. For guests, this means more efficient travel planning (with some tradeoffs) and instant communication with the hotel. Yet, the voice tsunami never landed on shore.

Communication 65

Communication Customer Service Blog Book 65

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Listen to your customer Listening to your customer is not just about acknowledging their complaints, picking up the phone or catering to their demands at your front desk.

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Communication Travel and Tourism Property Management Customer Service 233

Metasphere

AUGUST 27, 2022

The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Les Roches

JANUARY 15, 2024

It often involves negotiations with corporations aiming to house employees during conferences, providing enticing package deals for families planning vacations and encouraging direct bookings from hotel guests. These bookings are considered a winner due to the high revenue associated with the meals and amenities they use.

Communication 52

Communication Book Reservations Marketing 52

Revenue Hub

FEBRUARY 29, 2024

Almost every article on the internet will tell you to provide excellent customer service, to personalise your communications and to create a good guest loyalty program. So, how can you make your guests fall in love with your hotel and keep coming back for more? But what else is there?

Article 89

Article Customer Service Communication Book 89

Revenue Hub

NOVEMBER 23, 2022

Companies across various industries from retail eCommerce to healthcare services have turned to these solutions for first-line customer service questions and requests. Chatbots also have the ability to communicate in multiple languages, which can be a huge bonus for properties that consistently book international guests.

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Reservations Book Training Housekeeping 89

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

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Travel and Tourism Book Housekeeping Customer Service 59