InnQuest

NOVEMBER 21, 2022

Boost Your Bookings and Optimise Rates. A robust booking engine and channel manager are important for capitalising on the opportunity that the public’s voracious need to travel brings. Unfortunately, the trend of booking to cancel is still occurring. Group bookings with online group portals for easier management.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Revenue Hub

OCTOBER 14, 2022

Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience. Major brands remain fixated on providing a consistent, high-quality booking experience across all digital channels, and now independent hoteliers have the tools to do the same. Two-Way Communication.

Book 81

Book Housekeeping Communication Information 81

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. Ease of Access: In current times, customers expect a highly streamlined experience all throughout – pre-booking, during and post-booking.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

InnQuest

JANUARY 26, 2023

Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc. A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc.

Reservations 136

Reservations Housekeeping Property Management Book 136

Revenue Hub

MAY 26, 2023

Communication Your guests want to be informed and heard, and they want their preferences to be considered. Maintain a good communication skill so you are able to listen to their needs, answer their questions and value their feedback. What are the 3 Important Components of Guest Experience?

Housekeeping 87

Housekeeping Reservations Communication Article 87

Revenue Hub

SEPTEMBER 4, 2023

NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability. For example, if the Cost per Occupied Room (CPOR) is low due to housekeeping efficiencies, this translates to higher margins on each room.

Housekeeping 82

Housekeeping Maintenance Pricing Information 82

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Guest Satisfaction Communication 52

InnQuest

SEPTEMBER 21, 2022

For frequent travellers, such as those regularly travelling for business, a dependable hotel or motel that meets their needs consistently is likely to get repeat bookings from them. This form of free advertising is a sure way to drive up bookings. Effective Communication. How to Exceed Guest Expectations. Cleanliness.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. An open plan back-office space could be beneficial as it allows easy communication between departments. Housekeeping department. Checking guests in.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

InnQuest

OCTOBER 31, 2022

A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Book a demonstration of our award-winning hotel management software here.

Property Management 221

Property Management Communication Book Information 221

SiteMinder

OCTOBER 11, 2022

Duties include greeting guests, making bookings, taking phone requests and managing complaints. This involves constant analysis of the market as well as negotiating with third party booking platforms. This role oversees all systems used to manage bookings, schedule maintenance and facilitate communications. IT manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

AUGUST 29, 2023

Whether it’s the front desk staff, housekeeping, or the management team, ensuring they are compensated fairly is vital for maintaining service quality and guest satisfaction. Housekeeping Supplies Beyond hotel room costs, which cover the basic amenities in each room, there are recurring expenses related to housekeeping supplies.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Hotel Owner

JUNE 19, 2023

Cleaning and housekeeping will also need to be outsourced for the duration of the operation to meet the required quality standards, with weekly turnovers for stays over seven days. Manage expectations Maintain open and transparent communication with students residing in the accommodation.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Revenue Hub

NOVEMBER 23, 2022

Chatbots also have the ability to communicate in multiple languages, which can be a huge bonus for properties that consistently book international guests. This is a major development for the industry as many current casino set-ups do not allow loyalty members to book these special offers or comps on their own.

Reservations 89

Reservations Book Training Housekeeping 89

Revenue Hub

OCTOBER 25, 2023

Hotels using advanced revenue management technology can quickly adjust rates hundreds or even thousands of times each day based on more frequent trends and booking behavior updates. When hotels operate at capacity, it’s crucial for the front desk, housekeepers, maintenance workers, IT, marketing, and more to be in complete alignment.

Book 87

Book Housekeeping Maintenance Information 87

Revenue Hub

JANUARY 11, 2024

For example, consider this recent hotel review: “… we were disappointed by the lack of clarity of the reception that at first had allowed us to keep the room until 16 x then change everything saying that it was booked.” In turn, this visibility drives bookings which drives revenue. Then, they didn’t.

Book 84

Book Communication Article Download 84

Metasphere

AUGUST 27, 2022

Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process. These bots communicate using a clear set of rules. and require further prompting from the user to continue by selecting the ‘yes’ button.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

AUGUST 12, 2022

You’ll need to be great at multi-tasking, working under pressure, be an excellent communicator , a stickler for the finer details and a first-rate problem solver. They’ll oversee business maintenance, deal with contractors, housekeeping and resolve any property-related customer complaints. What are the types of hotel management?

Communication 52

Communication Housekeeping Customer Service Training 52

SiteMinder

FEBRUARY 28, 2023

A secure booking and payment process was a top 3 consideration for 55% when making a booking 62% have higher expectations when it comes to the standard of human-delivered accommodation services? So what can your hotel do right now and in the future to maximise bookings? Want insights delivered straight to your inbox?

Travel and Tourism 105

Travel and Tourism Book Marketing Communication 105

SiteMinder

JANUARY 8, 2024

Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. The most important skill in hotel management is communication. Extras are an added expenditure that guests will only realise they want during the booking process.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Revenue Hub

OCTOBER 13, 2022

because, with the right answers, you’ll find that repeat bookings come in smoother and more commonly. Communication is key throughout your guest’s stay, but it can be equally important before they arrive for their stay. Keep Communication Clear and Open. Begin the Guest Experience Before They Arrive. Provide Good, Free WiFi.

Communication 84

Communication Housekeeping Article Book 84

SiteMinder

OCTOBER 11, 2022

Hotel management software is technology that allows hotel operators and owners to streamline their administrative tasks while also increasing their bookings in both the short and long-term. Management software that is integrated with a website builder allows you to accept direct online bookings and develop a user-friendly website.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. In-stay: guest’s arrival through to departure where expectations meet reality.

Book 76

Book Communication Housekeeping Article 76

Revenue Hub

MARCH 15, 2023

If the guest has booked a stay before, they will already know what to expect. How you communicate your brand online and your presence on social media and OTAs can significantly impact guest expectations. Optional housekeeping. According to a Best Western survey, over 70% of customers prefer skipping daily housekeeping.

Housekeeping 75

Housekeeping Guest Satisfaction Communication Article 75

SiteMinder

JANUARY 8, 2024

Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. The most important skill in hotel management is communication. Extras are an added expenditure that guests will only realise they want during the booking process.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Revenue Hub

AUGUST 24, 2023

But reputation management is also a suitable tool in post-stay communication to expand customer loyalty or to conduct effective complaint handling. The more reviews the hotel responds to, the higher it is ranked on the various booking platforms. Allowing immediate action to be taken to improve the guest experience.

Article 79

Article Pricing Housekeeping Book 79

SiteMinder

OCTOBER 27, 2022

It requires you to collect guest data, via the booking process, pre-stay communications, and post-stay communications. Housekeeping ideas. Housekeeping can make or break both the guest experience and the overall efficiency of your hotel. Automated housekeeping software. How else can housekeeping be improved?

Housekeeping 52

Housekeeping Communication Marketing Blog 52

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Once upon a time your guests would book over the phone, by walking into a hotel, or through a travel agent. Secondly, technology is designed to simplify and accelerate specific tasks.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Metasphere

AUGUST 7, 2022

Hotel robots can be categorized into four major categories : chatbots, robotic service bots, housekeeping robots , and voice assistant robots. Hotel chatbots are artificial intelligence programs that can have a conversation (either text- or voice-based communication) with guests. Help guests in their booking purchases.

Housekeeping 52

Housekeeping Communication Reservations Article 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. What are the different types of hotel management jobs?

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Hotel Owner

NOVEMBER 30, 2022

As an industry, we’re great at listening to guest feedback, but that doesn’t always come directly, and sometimes the housekeepers, reception staff, F&B team and groundsmen, will have just as valuable insights for business changes.”. As an industry, we remain in a strong place and all RBH forward booking data continues to be positive.

Book 105

Book Housekeeping Marketing Budgeting 105

Les Roches

JANUARY 8, 2024

From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. Cost-efficiency By automating tasks such as booking management and front desk services, companies can reduce labor costs. In addition, keyless entry syste­ms are convenient and se­cure for many guests.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Revenue Hub

JULY 11, 2023

They are crucial to establishing inter and intra-departmental communication, and one of the most important ways to get things done in a hotel. Housekeeping and Rooms Manager: The fulfillment of upsell offers requires synchronization between a number of departments – but it is particularly heavily reliant on housekeeping.

Housekeeping 69

Housekeeping Article Reservations Accounting 69

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. A hotel assistant manager needs to have strong leadership skills as well as good organisational and communication skills. Hotel housekeeping interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 29, 2022

Booking experience. Guest and booking management. Communication. Word to the wise: When you’re aiming to become a super host, discoverability shouldn’t only be focused on acquiring bookings. Booking experience. The very first thing to consider here is the booking process. Guest and booking management.

Book 52

Book Communication Property Management Blog 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52