InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

Revenue Hub

NOVEMBER 23, 2023

With HiJiffy’s Guest Communication Hub, you can combine the automatic sending of the pre-registration form with a digital key. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. That’s when a virtual concierge can turn out to be a handy support to your staff.

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Concierge Book Information Article 70

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Boutique Hotel News

DECEMBER 20, 2022

Some day, users might be able to book a hotel stay directly through the platform as well as buy hotel related items advertised in video content. As Simon Bullingham, CEO of Journey Hospitality highlights, consideration must be given to open-API booking engines, AI-powered promotional messaging, and shoppable content via VR and 360 tours.

Concierge 312

Concierge Book Marketing Information 312

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints. The concierge’s job is to greet guests and assist with queries. Assistant hotel manager. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

OCTOBER 31, 2022

A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Book a demonstration of our award-winning hotel management software here.

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Property Management Communication Book Information 221

Revenue Hub

SEPTEMBER 21, 2023

NB: This is an article from Topline Revenue Management , one of our Expert Partners While discounts may drive short-term bookings, they often come at the expense of profit margins. From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line.

Pricing 102

Pricing Concierge Article Blog 102

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Maintaining high standards is a symbiotic process: satisfied guests often become repeat visitors, while bookings are bolstered by positive reviews.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. Manage expectations Maintain open and transparent communication with students residing in the accommodation. The booking window is short and sharp, ranging from 15 to 38 days, in our experience.

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Concierge Housekeeping Maintenance Book 105

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Some key components of these systems are booking engine s, channel managers, guest service tools such as chatbots, and revenue management tools.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Dutch airline KLM is using a Facebook messenger chat service to send passengers booking confirmations, notifications, and boarding passes. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Revenue Hub

NOVEMBER 14, 2022

Booking engine add-ons. These days, most reservations are booked online. This might be through a third-party OTA or your own website booking engine. Whichever platform a guest chooses, the end of the booking process can be a great opportunity to upsell extra services and boost revenue maximisation in your hotel.

Communication 52

Communication Reservations Book Concierge 52

eZee Absolute

OCTOBER 28, 2022

The hotel industry has lately turned to WhatsApp to streamline communications — both with the guests and among the staff. Smooth communications. The hotel industry is a lot about communication. If a hotel wants to succeed, it must offer a great experience along with clear and concise communication with guests. Gain trust.

Communication 52

Communication Book Reservations Accounting 52

Larry Mogelonsky

MARCH 4, 2024

Building on the first point, the platform must act as a one-stop shop , showcasing every service befitting an ultraluxury hotel, from booking spa treatments, accessing the pillow menu, viewing menus and calling up a bellhop to arranging for event tickets, bringing flowers to the room and scheduling a babysitter.

Concierge 100

Concierge Back of House Events Scheduling 100

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. What are the different types of hotel management jobs?

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Maintenance Concierge Communication Housekeeping 40

Revenue Hub

OCTOBER 31, 2023

Subscribe to our weekly newsletter and stay up to date Traditionally, a guest’s journey with a hotel involves multiple touchpoints: searching for a hotel, booking a room, checking in, availing services, checking out, and finally, giving feedback. Each of these steps can be cumbersome and riddled with inefficiencies.

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Workshop Concierge Article Communication 80

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. These bots communicate using a clear set of rules. As the name implies, these hotel chatbots are powered by artificial intelligence and can understand written communication, interpret it and respond appropriately.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. This same app can let guests order food or seek concierge services, all of which are automated.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Reservations agent. Checking guests in.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

eZee Absolute

AUGUST 29, 2023

Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement. Moreover, a culture of teamwork and clear communication nurtures employee morale and job satisfaction.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

JUNE 7, 2023

It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. Communication skills SolStock/E+ via Getty Images Effective communication allows businesses to build rapport, empathize, and offer personalized solutions to customers.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

AUGUST 10, 2023

Hospitality is wonderfully varied. Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Travel Booster

JUNE 11, 2023

A CRM tool for travel agents is like having a personal concierge, travel assistant, and data organizer all in one. It empowers you to manage customer relationships, bookings, itineraries, and so much more, all while maintaining a professional edge. Additionally, a CRM tool enables efficient booking management.

Accounting 52

Accounting Information Book Concierge 52

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. A hotel assistant manager needs to have strong leadership skills as well as good organisational and communication skills. What is your experience with using point-of-sale/reservation systems?

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

DECEMBER 21, 2022

Overseeing other front desk employees, as well as concierges. . If you are looking at a career in guest relations, there are several important skills to learn, such as: Communication : Guest relations managers need to communicate well in written and spoken methods, with clients, co-workers, team members, and communication between guests.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

MARCH 16, 2023

These needs could include food and beverage packages, excursions, room service, concierge, and car services. What do luxury travel advisors do? They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Catering 52

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Book 117

Book Reservations Communication Customer Service 117

Les Roches

DECEMBER 16, 2022

From booking to arrival, to the stay and post departure relationship, for Joost this pinnacle of hospitality can only be achieved through proactivity. For example, when the guest has made a booking, our personal concierge can reach out and ask for their flight details. The difference between luxury and ultra-luxury.

Concierge 52

Concierge Book Scheduling Communication 52

Les Roches

JANUARY 19, 2024

Distribution channels principally include online travel agencies or direct bookings through your website or booking call centers. These­ provide valuable knowle­dge and guidance on business planning fundame­ntals, allowing you to develop the ne­cessary skills for creating successful busine­ss plans Read books and articles on the topic.

Marketing 52

Marketing Book Accounting Procurement 52

Les Roches

DECEMBER 28, 2022

Examples of digitalization include creating an online hotel check-in process or integrating diary management and allowing direct booking via a website. For example, in the modern day, customers expect real-time transactions and to be able to manage their bookings or services online. Better collaboration and communication.

Book 52

Book Customer Service Information Concierge 52

Hotelogix

OCTOBER 18, 2023

Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more. This integration streamlines communication and data sharing across departments. They are well-suited for tasks like ticket booking or food ordering.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Revenue Hub

JULY 3, 2023

Subscribe to our weekly newsletter and stay up to date Hotels can impact guests across the buyer journey – from awareness through consideration to booking. Strategies for staying relevant during those micro-moments The key to nailing the booking and closing the customer journey is to rely on strategies for leveraging every micro-moment.

Concierge 82

Concierge Book Guest Satisfaction Article 82

SiteMinder

JULY 24, 2023

Offering a strong Wi-Fi connection, eco-friendly amenities, and communal spaces can attract this segment. An excellent online booking experience is also expected, so ensure that your website is up to scratch. 71% of business travellers appreciate digital boarding passes, and half want concierge services via their smartphone.

Budgeting 97

Budgeting Catering Guest Satisfaction Book 97

SiteMinder

FEBRUARY 25, 2024

Innovative technology Innovative technology sets leading hotel brands apart, offering guests a seamless and modern experience from booking to check-out. Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52