Revenue Hub

NOVEMBER 9, 2023

As a hotelier or revenue manager, you’re no stranger to the intricacies of managing bookings. NB: This is an article from Topline Revenue , one of our Expert Partners Yet, group bookings present a unique challenge. Fear not, though, because we’re here to guide you through the process of mastering group booking management.

Book 88

Book Pricing Guest Satisfaction Article 88

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

InnQuest

OCTOBER 17, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. They are a result of a delicate balance between maximizing revenue and providing guest satisfaction.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

Book 98

Book Reservations Blog Demo 98

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

APRIL 23, 2024

By harnessing data effectively, properties can transition from a general communication approach to a hyper-personalized and targeted messaging strategy based on specific interests. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 82

Guest Satisfaction Article Information Budgeting 82

Revenue Hub

MAY 16, 2023

The hospitality industry has experienced significant transformations in recent years, particularly in the way hotel bookings are made. As a hotelier, understanding the pros and cons of both hotel direct bookings and hotel bookings from OTAs is crucial for developing an effective revenue management strategy.

Book 68

Book Pricing Guest Satisfaction Article 68

InnQuest

OCTOBER 25, 2023

Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

SiteMinder

APRIL 10, 2024

At Nira Caledonia, a 27-room boutique hotel located in the heart of Edinburgh, there’s a constant drive towards excellence when it comes to traveller experiences, guest satisfaction, and creating a rich cultural community. The property recently also added SiteMinder’s Guest Engagement feature to the mix.

Communication 98

Communication Guest Satisfaction Book Marketing 98

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories.

Property Management 222

Property Management Training Guest Satisfaction Special Events 222

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

FEBRUARY 1, 2024

Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS).

Guest Satisfaction 94

Guest Satisfaction Communication Article Book 94

InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Revenue Hub

OCTOBER 18, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task.

Reservations 86

Reservations Guest Satisfaction Book Article 86

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Demo Book 130

Revenue Hub

JANUARY 26, 2024

In the competitive world of hospitality, acquiring new guests is undoubtedly important. However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation.

Guest Retention 86

Guest Retention Communication Guest Satisfaction Article 86

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The decision to integrate Welcome Pickups into its portfolio was motivated by the convenience it offered in booking transfers.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Revenue Hub

OCTOBER 2, 2023

Subscribe to our weekly newsletter and stay up to date That means don’t forget about your guests as soon as they step out of your hotel. The post-stay phase brings a great opportunity for hoteliers to improve guest satisfaction, build relationships, and encourage repeat business. Why is the post-stay phase important for hotels?

Guest Satisfaction 91

Guest Satisfaction Communication Presentation Article 91

STAAH

FEBRUARY 14, 2024

Among the notable players in this domain is STAAH, offering a CRS that goes beyond the conventional, providing a unified and simplified booking tool for hoteliers. STAAH CRS takes this functionality a step further by offering a user-friendly interface that empowers reservation agents to effortlessly manage bookings.

Reservations 86

Reservations Book Guest Satisfaction Pricing 86

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do?

Communication 52

Communication Reservations Guest Satisfaction Book 52

Revenue Hub

JUNE 5, 2023

If you’ve recently booked a vacation, you might understand the frustration that can come with choosing a hotel. A recent study published by GuestRadar indicates that your potential guests share these same sentiments. A recent study published by GuestRadar indicates that your potential guests share these same sentiments.

Marketing 76

Marketing Guest Satisfaction Communication Book 76

Metasphere

JULY 27, 2023

This approach ensures that guests receive communications and offers that align with their individual interests and needs. Data segmentation enables hotels to engage guests on a more personal level, resulting in enhanced guest satisfaction and loyalty.

Guest Satisfaction 52

Guest Satisfaction Communication Blog Marketing 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. It’s no secret that some businesses offer terrible customer service, and guests aren’t shy to tell others about it.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Revenue Hub

OCTOBER 3, 2023

What happens to guest satisfaction after hotels start implementing RoomPriceGenie? Effects on guest satisfaction This part of the study intended to compare how guests felt about the pricing and perceived value of the hotel’s offers, both before and after implementing RoomPriceGenie.

Pricing 100

Pricing Guest Satisfaction Article Marketing 100

InnQuest

FEBRUARY 3, 2023

Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. For example, if you know a guest has checked in for a romantic getaway, you can offer them a discount package on spa treatments for couples. Be sure to present these offers before the guest arrives.

Book 220

Book Reservations Communication Pricing 220

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

Demo 147

Demo Guest Satisfaction Guest Services Document 147

Revenue Hub

DECEMBER 1, 2023

Research from the Hotel Electronic Distribution Network Association (HEDNA) suggests that hotels implementing attribute-based pricing can see a revenue increase of 10-20% and a 10-15% boost in repeat bookings. This level of personalization can enhance guest satisfaction and drive additional revenue for the hotel.

Pricing 90

Pricing Guest Satisfaction Presentation Article 90

Revenue Hub

AUGUST 29, 2023

In today’s competitive hospitality landscape, generating revenue goes beyond just room bookings. NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience.

Communication 65

Communication Book Article Guest Satisfaction 65

Revenue Hub

APRIL 16, 2024

Transaction Histories : Detailed records of past bookings, upgrades, on-site expenditures, and service usages. Guest data is instrumental in improving operational efficiency. By understanding peak booking times, guest flow, and preferred services, hotels can manage staff allocation, inventory, and amenities more effectively.

Information 86

Information Article Book Guest Satisfaction 86

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

OCTOBER 17, 2022

In fact, research from Tripadvisor shows that 81% of travelers always or frequently read reviews before booking a trip. That same survey also reveals that guests are more likely to book the hotel with the higher rating when choosing between two identical properties. Did the guest complain before check-out?

Guest Satisfaction 91

Guest Satisfaction Communication Article Book 91

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

SEPTEMBER 5, 2023

MinLOS ensures that guests don’t book for only one night during busy times, while MaxLOS prevents extended bookings that could lead to a loss of potential revenue from other guests. This approach maintains a sense of scarcity, encouraging potential guests to book in advance.

Pricing 95

Pricing Reservations Training Article 95

Metasphere

AUGUST 11, 2023

These profiles encompass preferences, booking history, feedback, and other relevant information. By understanding guest preferences and behaviors, hotels can deliver highly personalized experiences , such as personalized recommendations, room preferences, and tailored services.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

SiteMinder

NOVEMBER 22, 2023

A hotel cancellation policy outlines the terms under which a guest can cancel their booking without incurring a penalty, as well as those scenarios where there will be a fee associated with a cancellation. This transparency reduces anxiety and builds trust, which is key to guest satisfaction and loyalty.

Book 59

Book Communication Information Reservations 59

eZee Absolute

OCTOBER 16, 2023

Beach Street Eco Resort & Spa found itself in dire need of a solution to modernize operations, streamline bookings, and stay ahead in the competitive world of hospitality. With a more efficient booking process, the resort achieved higher occupancy rates and a substantial boost in income.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Book Reservations 52