Revenue Hub

JANUARY 26, 2024

However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation. In this article, we explore effective strategies for guest retention.

Guest Retention 86

Guest Retention Communication Guest Satisfaction Article 86

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Guest Satisfaction Communication 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience. This is where hotel improvement ideas come in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

eZee Absolute

AUGUST 10, 2023

According to a study by McKinsey, 76% of customers will buy from a brand that personalizes their marketing communications and 78% will repeat their purchase. The majority of family bookings typically include at least one child, and this often gives rise to distinct requirements throughout their stay.

Marketing 52

Marketing Book Budgeting Information 52

Xotels

SEPTEMBER 22, 2022

Communication with the team & stakeholders. Guest experience is everything. Increase bookings? If it’s true that social media rarely play any role during the final step of guests’ reservations, they do in the first micro-moments of the booking journey. Content marketing. Hyper-target. Advertisement.

Marketing 40

Marketing Blog Book Communication 40

STAAH

FEBRUARY 13, 2023

ChatGPT reportedly has incredibly human-like communication skills and is even able to write stories, and social media posts, write code, etc. AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. What does AI mean for hoteliers?

Guest Retention 79

Guest Retention Housekeeping Book Information 79

eZee Absolute

SEPTEMBER 20, 2022

Understanding the Different Stages of Hotel Guest Journey. Understanding guests is vital for your hotel. It will help you provide them with a great experience at your property, and in turn maintain or even increase guest retention , thereby boosting your bottom line revenue. Seems Emily has booked your hotel for the stay.

Budgeting 96

Budgeting Reservations Book Article 96