InnQuest

OCTOBER 17, 2023

Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

NOVEMBER 2, 2022

There’s no instant way to improve your direct bookings, but these hotel direct booking strategies can enhance the guest experience from pre-booking and beyond. Read on to learn four strategies to improve direct bookings with first-time guests and brand-loyal travelers. PROVIDE AN EASY DIRECT BOOKING EXPERIENCE.

Book 77

Book Reservations Communication Information 77

SiteMinder

MAY 16, 2023

Table of contents Introduction from SiteMinder: The bleisure market and hotel booking trends Following the pandemic, the bleisure market changed from a growing niche to a mainstream source of bookings for accommodation providers. Read on to learn more about it from Homelike, the platform of choice for midterm bookings.

Book 105

Book Maintenance Scheduling Blog 105

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks.

Property Management 222

Property Management Training Guest Satisfaction Special Events 222

Hotelogix

APRIL 18, 2024

One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.

Blog 130

Blog Communication Definition Book 130

SiteMinder

OCTOBER 15, 2023

What are booking channels? Booking channels are platforms by which your hotel can accept reservations online or offline. Examples of booking channels include your own website, online travel agents like Booking.com, metasearch sites like Google, traditional travel agencies, global distribution systems (GDS), and more.

Book 59

Book Travel and Tourism Reservations Blog 59

InnQuest

SEPTEMBER 12, 2023

This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. Human Resource Management: Managing the hotel’s workforce is essential. Technology Integration: Keeping up with rapidly evolving technology is another challenge in hotel operations management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

APRIL 10, 2024

A trusted, long-term, relationship Nira Caledonia has been investing in SiteMinder’s platform for the past nine years, establishing superior distribution and booking strategies to grow revenue and become more efficient. The property recently also added SiteMinder’s Guest Engagement feature to the mix.

Communication 98

Communication Guest Satisfaction Book Marketing 98

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool.   As technology continues to reshape the hospitality landscape, the importance of an effective reservation system cannot be overstated—it's the key to unlocking efficiency and excellence in modern hotel management.

Reservations 100

Reservations Book Information Guest Satisfaction 100

InnQuest

SEPTEMBER 28, 2022

Key Pillars of a Guest-centric Cloud Property Management System. When it comes to producing a top-notch guest experience, your hotel management system is your best asset. InnQuest’s award-winning hotel management software is known to simplify operations, boost revenue and support business growth. To Wrap It Up.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

STAAH

FEBRUARY 27, 2024

An error-free integration between property management systems (PMS) and channel managers is a need for efficient operations. Collaborate with Oracle Hospitality project coordinators for seamless communication between your hotel, Opera OXI, and STAAH. Note : Minimum Version for On-Prem PMS : 5.6.19.0

Maintenance 84

Maintenance Communication Document Accounting 84

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . A CRM system is a software solution designed for managing customer relationships across different communication channels. What is a CRM System? .

Communication 130

Communication Book Reservations POS Systems 130

InnQuest

OCTOBER 31, 2022

Unified Property Management System. A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Translator Technology.

Property Management 221

Property Management Communication Book Information 221

InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Streamlined Reservation and Booking Processes: Chatbots are excellent at simplifying the booking process.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

NOVEMBER 22, 2023

This article will take you through the essentials of customer segmentation and show you how to use this powerful tool to increase bookings significantly. This could include distinguishing between direct bookings and those made through Online Travel Agencies (OTAs).

Article 99

Article Book Communication Marketing 99

Revenue Hub

MARCH 11, 2024

It is calculated by estimating the total profit generated by a customer for the entire duration of their patronage and takes into account how many repeat bookings they’ve made, gross revenue from the customer, and the length of the relationship (churn rate). Filter by repeat guests and get the lowdown on your most valuable crowd.

Reservations 82

Reservations Book Article Information 82

InnQuest

FEBRUARY 3, 2023

Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Or if there is a group booking, your hotel staff can upgrade them to a room with more floor space overall. Why is Upselling Important in the Hotel Industry? Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

Guest Services 130

Guest Services Customer Service Demo Book 130

Hotelogix

NOVEMBER 13, 2023

To combat this, hotel revenue managers devise an overbooking strategy that aims at profit maximization What is overbooking in a hotel ? Overbooking in hotels or double booking occurs when a hotel allows booking for more rooms than what is available on any given night. It also increases your profit margin.

Book 147

Book Reservations Training Customer Service 147

Hospitality Net

AUGUST 27, 2023

In addition to your casino and property management platforms, your organization most likely has a CRM, multiple social media channels, on-prem POS systems, a marketing automation platform (email, SMS, push), a variety of websites and apps (brand, online gaming, e-commerce, hotel booking, loyalty), and so on.

POS Systems 73

POS Systems Marketing Property Management Communication 73

Revenue Hub

APRIL 26, 2024

This is followed by the IBE, with 38% of hotels enjoying fully integrated online booking solutions. It is also affecting their capacity to use the data gathered from the various apps within the IT stack to create valuable guest insights that enable the provision of highly personalized services, communications and experiences.”

Article 82

Article Catering Property Management Communication 82

InnQuest

JANUARY 26, 2023

Hotel management solutions give hoteliers easy-to-use tools that streamline and automate their operations and improve guest experiences. Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc.

Reservations 136

Reservations Housekeeping Property Management Book 136

STAAH

JANUARY 29, 2024

STAAH, a leading global provider of hotel guest acquisition and management technology, has announced completion of its integration with Holidu, a German vacation rental platform that booked 1.5 Mutual customers can now capitalise on the booking USD 100 billion vacation rental industry. million guests in 2023.

Book 76

Book Catering Customer Service Business Development 76

STAAH

FEBRUARY 14, 2024

Among the notable players in this domain is STAAH, offering a CRS that goes beyond the conventional, providing a unified and simplified booking tool for hoteliers. STAAH CRS takes this functionality a step further by offering a user-friendly interface that empowers reservation agents to effortlessly manage bookings.

Reservations 86

Reservations Book Guest Satisfaction Pricing 86

STAAH

FEBRUARY 6, 2024

The hotel overbooking strategy is a revenue management technique that hotels use to maximise occupancy and revenue. By deploying this strategy a hotel is insuring itself against possible cancellations by having secured guests who can fill cancelled bookings. 6) Train your staff to manage overbookings.

Book 88

Book Training Property Management Communication 88

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do?

Communication 52

Communication Reservations Guest Satisfaction Book 52

InnQuest

AUGUST 29, 2023

Invite the guest to share more details about their experience through private communication channels like email or phone. Make sure to communicate the changes you’ve made, showcasing your dedication to delivering an exceptional experience. Book a demonstration of our award-winning hotel management software here.

Communication 130

Communication Blog Reservations Property Management 130

Revenue Hub

JUNE 30, 2023

Email marketing is a powerful tool for all-sized properties including motels, hotels and vacation rentals, etc to connect with their guests and drive bookings. Utilize your Property Management System (PMS) data to segment your contacts based on criteria such as interests, booking types, or customer profiles.

Marketing 88

Marketing Book Property Management Article 88

InnQuest

NOVEMBER 21, 2022

These options are no longer just “nice-to-have” – consumers have adjusted to contactless experiences due to the pandemic and now expect hotels to provide these options, so take care to ensure that your Property Management System can fulfil their evolving needs. Boost Your Bookings and Optimise Rates.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Making your guests feel heard and communicating in the same voice will help you build a relationship.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

InnQuest

SEPTEMBER 21, 2022

For frequent travellers, such as those regularly travelling for business, a dependable hotel or motel that meets their needs consistently is likely to get repeat bookings from them. This form of free advertising is a sure way to drive up bookings. Effective Communication. How to Exceed Guest Expectations. Cleanliness.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

STAAH

JUNE 27, 2023

Email marketing is a powerful tool for all-sized properties including motels, hotels and vacation rentals, etc to connect with their guests and drive bookings. Utilize your Property Management System (PMS) data to segment your contacts based on criteria such as interests, booking types, or customer profiles.

Marketing 77

Marketing Book Property Management Server 77

Revenue Hub

OCTOBER 14, 2022

Travelers are no longer willing to compromise on the guest experience – and thanks to modern property-management system (PMS) technology, they don’t have to. Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience. Two-Way Communication.

Book 81

Book Housekeeping Communication Information 81

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

AUGUST 24, 2023

By leveraging existing guest and reservation data from the Property Management System (PMS), hotels can analyze guest behavior and booking trends, extracting insights. ” or “How many bookings were generated?” This enables informed decisions and targeted enhancements to marketing and sales strategies.

Pricing 84

Pricing Budgeting Article Reservations 84