InnQuest

OCTOBER 5, 2022

As time progresses, direct bookings are becoming an integral part of every hotel’s distribution mix. After all, paying hefty commissions for third-party bookings isn’t the most desirable way to handle business. Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business.

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Revenue Hub

MARCH 4, 2024

With so many hotels having their eyes set on locking in holiday bookings, it’s only natural that the competition is fierce. NB: This is an article from Mews Subscribe to our weekly newsletter and stay up to date Here are the top strategies for increasing these types of bookings. It’s a win-win for both the guest and your hotel.

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Book Communication Reservations Article 76

Revenue Hub

MARCH 14, 2024

In March 2021, the search engine Giant Google introduced organic booking links to help hoteliers connect with potential guests directly through their search results. By providing prices and availability, hotels now can appear in the hotel booking module for free, along with paid hotel ads. Why is this important?

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Book Budgeting Article Pricing 97

Hotelogix

NOVEMBER 30, 2023

before making the reservation - everything in one place. In this blog, we will look at a few strategies to increase bookings for hotels from OTAs.    Importance of OTAs for hotel booking As online sales channels, OTAs generate about 50% to 55% of hotel bookings. The hotel then pays a commission to the OTA. 

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Revenue Hub

MARCH 4, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date However, it comes with a price: they charge commission fees that can significantly cut into hotels’ profits, they reduce the amount of data available for the properties and interrupt the direct communication needed to foster loyalty. among others.

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Book Communication Reservations Article 80

SiteMinder

SEPTEMBER 6, 2023

What are late bookings? Late bookings are often spontaneous, last-minute, reservations that often come in days, hours or even minutes before the guest’s intended arrival time. These bookings often occur due to sudden travel plans, business needs, or even whimsical decisions to take a quick getaway.

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Book Reservations Communication Pricing 98

Revenue Hub

OCTOBER 18, 2023

This presents a golden opportunity for hoteliers to showcase their offerings as the ideal choice for travellers looking to enhance their event experience, through proximity alone or persuaded by additional direct booking incentives. Let’s explore some ways you can seize the moment and turn local event traffic into increased direct revenue.

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Book Events Communication Reservations 88

SiteMinder

MARCH 13, 2024

What is a hotel booking app? A hotel booking app is an application or website that travellers use to book a stay at a hotel. Often travellers will use apps via their mobile devices to research, book, and pay for hotel accommodation. Table of contents Why should you be aware of the best hotel booking apps?

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SiteMinder

AUGUST 14, 2023

Barcelona, Spain – Building international booking volumes remain the driving force behind Portugal’s booming summer of travel. So far in August, over 77% of the reservations made to Portuguese hotels have come from foreign guests, compared to 75% in August last year and 64% in 2021.

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Book Reservations Communication Information 98

Revenue Hub

MARCH 12, 2024

Without perfect customer service at that stage, your chances of getting more reservations decrease significantly. If you aren’t sure how to start or where you could improve, we listed 9 useful tips to elevate your game and help you convert more reservations.

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Customer Service Book Article Reservations 82

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you.

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Communication Information Customer Service Events 80

InnQuest

OCTOBER 17, 2023

Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. This is why our guide discusses how to avoid overbooking in hotels.

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Reservations Guest Satisfaction Book Pricing 221

SiteMinder

DECEMBER 3, 2023

What are holiday bookings? Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period. For hotel managers, effectively managing holiday bookings is crucial.

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Book Pricing Reservations Budgeting 105

SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. It should include a smooth, secure booking system that shows real-time room availability and pricing, letting guests book a room without the back-and-forth of phone calls or emails.

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SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

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SiteMinder

AUGUST 31, 2023

Barcelona, Spain – Data from SiteMinder, the world’s leading open hotel commerce platform, reveals that hotel bookings for September in Spain are off to their strongest start in five years. SiteMinder’s World Hotel Index shows that hotel bookings in Spain are currently at 116.3% of 2019 volumes – 10.8% higher than the global average.

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Book Communication Reservations Information 105

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

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Revenue Hub

MAY 30, 2023

Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%. This means it will be very hard to ever fully eliminate booking abandonment.

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Book Communication Article Reservations 92

Revenue Hub

NOVEMBER 2, 2022

There’s no instant way to improve your direct bookings, but these hotel direct booking strategies can enhance the guest experience from pre-booking and beyond. Read on to learn four strategies to improve direct bookings with first-time guests and brand-loyal travelers. PROVIDE AN EASY DIRECT BOOKING EXPERIENCE.

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Book Reservations Communication Information 77

SiteMinder

MAY 25, 2023

SiteMinder and The Hotels Network Conversion rates and abandoned reservations have always been a challenge for hotels, more so than in most other industries. Additional data shows that over 80% of travel bookings are abandoned, compared to the general average of around 70%. The average hotel website converts somewhere between 1.5-2.5%

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Book Communication Demo Reservations 98

SiteMinder

FEBRUARY 13, 2023

SiteMinder’s new Hotel Booking Trends report, the only hotel commerce data analysis of more than 35,000 hotels and 450+ connected booking integrations, has revealed travellers booked their trips on average eight days earlier, and cancelled their bookings 17% less year-on-year in 2022, despite a 24% increase in the average daily hotel room rate.

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Reservations Book Travel and Tourism Marketing 52

Revenue Hub

JULY 25, 2023

In a hotelier’s dream world, every website visitor’s journey would end in a direct booking. So, it’s important to make the most of every interaction with users on your direct channel, even the ones that aren’t quite ready to complete their reservation. The best part?

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Book Communication Article Information 70

SiteMinder

OCTOBER 15, 2023

What are booking channels? Booking channels are platforms by which your hotel can accept reservations online or offline. Examples of booking channels include your own website, online travel agents like Booking.com, metasearch sites like Google, traditional travel agencies, global distribution systems (GDS), and more.

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Book Travel and Tourism Reservations Blog 59

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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Communication Training Information Customer Service 52

SiteMinder

MAY 16, 2023

Table of contents Introduction from SiteMinder: The bleisure market and hotel booking trends Following the pandemic, the bleisure market changed from a growing niche to a mainstream source of bookings for accommodation providers. Read on to learn more about it from Homelike, the platform of choice for midterm bookings.

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InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations.

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Revenue Hub

JUNE 21, 2023

NB: This is an article from The Hotels Network , one of our Expert Partners With travel demand on the rise, it’s crucial for hotels to embrace creative marketing techniques that captivate potential guests and motivate them to book directly.

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Hotel Business

APRIL 26, 2024

Stress-free hotel stays start at research and booking stage • Self-identify neurodiversity during booking to receive customized care: Nearly 70% of caregivers and more than half of neurodivergent travelers said they would disclose their neurodiversity during the booking process for a hotel to better serve them.

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Communication Training Concierge Book 105

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. It requires efficient communication and coordination among various hotel departments. Should Hotels Engage in Overbooking?

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Guest Satisfaction Reservations Communication Article 84

Revenue Hub

OCTOBER 5, 2022

Since its initial release in 1936, Dale Carnegie’s timeless book, How to Win Friends and Influence People has sold more than 15 million copies. The book has become something of a bible for individuals looking to excel in their personal and professional lives, built around the sentiment that dealing with people is no easy task to master.

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Book Communication Article Marketing 81

STAAH

OCTOBER 10, 2023

In the age of digital word-of-mouth, the impact of online guest reviews on your bookings cannot be overstated. According to TripAdvisor, a staggering 83% of travelers consult online reviews before making hotel reservations, with 80% of them reading between 6 to 12 reviews before making their final decision.

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Book Customer Service Reservations Communication 91

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS? Who can avail this feature?

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Reservations Book Guest Satisfaction Pricing 86

Revenue Hub

NOVEMBER 29, 2022

Travelers are booking earlier and earlier to receive the lowest price available, so acting quickly is key to drive more direct bookings. . Stallmästaregården’s offer does just this for their hotel guests, differentiating them from competitors and ultimately boosting their direct bookings. The perfect present.

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Book Communication Reservations Article 74

Revenue Hub

JULY 28, 2023

NB: This is an article from Net Affinity Not only this, but it looks like direct bookings for summer 2023 are aligning with 2022 levels, and also are continuing to significantly outperform all other channels’, including Booking and Expedia. Hurrah for independent hotels! Are your rateplans and descriptions clear?

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Book Travel and Tourism Article Blog 63

Revenue Hub

OCTOBER 18, 2023

NB: This is an article from innQuest Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction.

Reservations 86

Reservations Guest Satisfaction Book Article 86

Revenue Hub

FEBRUARY 21, 2024

Their primary goal is to help people find the information they need and guide them through the booking process. Guest-facing bots only enter the picture once a reservation is made. They support the hotel team by managing pre-stay, in-stay and post-stay communication. What Does a Hotel Chatbot Do?

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Reservations Concierge Book Communication 86

InnQuest

JANUARY 5, 2023

Some of the key highlights of roomMaster Anywhere include a powerful channel manager , a customizable booking engine , front desk services, a payment solution, a performance reporter, and an integrated hotel CRM. Additionally, it records all guest interactions and automates personalized communication for each guest. About InnQuest.

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