Revenue Hub

SEPTEMBER 20, 2023

In our first article , we explored three effective steps to elevate your independent hotel’s online reputation, boosting the number of positive bookings to drive more direct bookings. NB: This is an article from Directful Now, let’s dive into the second part! When it comes to increasing direct bookings, guest satisfaction is key.

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Book Guest Satisfaction Article Budgeting 101

Revenue Hub

FEBRUARY 21, 2024

In the dynamic world of hospitality, the UK market stands out as a beacon of innovation and adaptation, particularly in the realm of hotel revenue management. Hotels are increasingly employing sophisticated tools to analyse vast amounts of data, from booking patterns to guest preferences.

Guest Satisfaction 90

Guest Satisfaction Pricing Article Book 90

Revenue Hub

FEBRUARY 20, 2024

NB: This is an article from JLNPR Subscribe to our weekly newsletter and stay up to date Due in part to the advances of marketing technology and the wealth of customer data available due to online bookings, hyper-personalization has come front and center, as a must-do for hotels to secure more bookings, encourage repeat customers (more revenue!)

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Marketing Concierge Information Guest Satisfaction 93

Revenue Hub

APRIL 23, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Finally, resource constraints like budget and skilled personnel limit data management capabilities, especially for smaller hotels. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

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Guest Satisfaction Article Information Budgeting 85

Revenue Hub

MAY 2, 2024

Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes. By leveraging AI-powered chatbots , hotels can provide instant responses to common guest queries, such as booking inquiries, room service requests, and check-in/out procedures.

Guest Satisfaction 90

Guest Satisfaction Communication Article Information 90

Revenue Hub

JUNE 5, 2023

NB: This is an article from Daniel Diosi & Partners You’re about to spend thousands of dollars and naturally, you expect a great experience. A recent study published by GuestRadar indicates that your potential guests share these same sentiments. An often-overlooked, or unspoken factor is intimacy.

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Marketing Guest Satisfaction Communication Book 79

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 85

Marketing Guest Satisfaction Property Management Article 85

Revenue Hub

DECEMBER 12, 2023

This nuanced pricing approach, characterized by its responsiveness to market dynamics, plays a crucial role in enhancing key performance indicators (KPIs) for hotels. By offering rates that reflect current market value, hotels can enhance guest perceptions of fairness and value.

Pricing 101

Pricing Guest Satisfaction Article Marketing 101

Revenue Hub

MARCH 22, 2024

In the contemporary landscape of hospitality industry, data-driven decision-making has emerged as a pivotal tool for maximising profitability and elevating guest satisfaction in hotels. COMPETITIVE BENCHMARKING: Analysing competitor pricing, market demand, and trends is imperative for hotels to stay ahead in the game.

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Pricing Guest Satisfaction Information Book 96

Revenue Hub

AUGUST 7, 2023

NB: This is an article from RateGain From maintaining optimal occupancy levels to boosting profitability and delivering memorable guest experiences, staying ahead requires strategic insights and real-time data. Such flexible pricing strategies also enable hotels to respond swiftly to changing market conditions and competitor actions.

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Guest Satisfaction Pricing Article Book 87

Revenue Hub

APRIL 2, 2024

The guest acquisition transforms from a routine marketing effort into a critical business imperative in this environment. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The focus shifts from quantity to quality, from attracting a high volume of guests to attracting the right kind.

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Guest Satisfaction Marketing Article Blog 98

Revenue Hub

NOVEMBER 20, 2023

Guest engagement for hoteliers refers to actively involving and connecting with guests to enhance their overall experience during the entire guest journey. Firstly, guest engagement enhances the overall customer experience, making your guests feel valued and cared for during their stay.

Guest Satisfaction 95

Guest Satisfaction Article Book Marketing 95

Revenue Hub

AUGUST 29, 2023

NB: This is an article from Catala Consulting This approach is pivotal in optimizing financial performance and driving both revenue growth and guest satisfaction. A personalized experience often translates into higher guest satisfaction and loyalty. Why is Revenue Management Imperative for Resorts?

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Guest Satisfaction Pricing Strategic Planning Article 83

Revenue Hub

OCTOBER 3, 2023

The study analyzed data from many types and sizes of hotels, including independent and chain hotels, from different geographical locations and within various market segments. NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The study, conducted by Prof.

Pricing 102

Pricing Guest Satisfaction Article Marketing 102

Revenue Hub

FEBRUARY 21, 2024

In the vast expanse of direct marketing literature, vouchers emerge as a formidable strategy to amplify revenue streams. They are not merely a tactic employed by online travel agents to foster additional bookings or transform casual browsers into confirmed guests. Nor are they exclusively the realm of e-commerce platforms.

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Guest Satisfaction Maintenance Book Article 95

Revenue Hub

MARCH 25, 2024

Much of their day-to-day activities involve meticulously monitoring and adjusting room rates to stay competitive and responsive to market dynamics. This oversight impacts the potential revenue from ancillary services and affects the overall guest experience, which is increasingly becoming a differentiator in the hospitality industry.

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Strategic Planning Guest Satisfaction Article Marketing 90

eZee Absolute

JANUARY 16, 2024

But with countless articles out there, it can be overwhelming to know where to start. These blogs offer a wealth of knowledge on a variety of topics relevant to the modern hotelier, from revenue management and guest experience to marketing strategies and emerging trends. What Are Some of The Important Hotel Reports?

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Blog Guest Satisfaction Pricing Marketing 102

Revenue Hub

JUNE 15, 2023

The hospitality industry is fiercely competitive, and as a hotel marketer, you need to consistently keep an eye out for new and innovative ways to stand out from the crowd. NB: This is an article from iVvy From social media campaigns to loyalty programs, hotel marketing can take many different forms. Feeling Inspired?

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Marketing Book Guest Satisfaction Article 87

Revenue Hub

MARCH 18, 2024

This post emphasizes the significance of utilizing insights from three analytical categories — destination, guest, and operational — to transform the guest experience and enhance operational efficiency, substantially improving financial performance. This can significantly enhance guest satisfaction and loyalty.

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Travel and Tourism Customer Service Guest Satisfaction Article 88

Revenue Hub

FEBRUARY 29, 2024

NB: This is an article from Topline Revenue , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Debunking the Dream At first glance, the notion of selling out every room might seem like a hotelier’s fantasy come true. But what if there’s a simpler way? Finding Harmony in Chaos So, where does the sweet spot lie?

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Guest Satisfaction Pricing Article Accounting 89

Revenue Hub

FEBRUARY 6, 2024

NB: This is an article from Lighthouse (formerly OTA Insight) Subscribe to our weekly newsletter and stay up to date Analytics play a pivotal role in identifying areas for improvement in your hotel distribution strategy, such as reducing operational costs, increasing guest satisfaction, and driving revenue growth.

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Book Reservations Guest Satisfaction Article 94

Revenue Hub

OCTOBER 2, 2023

While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. Why is the post-stay phase important for hotels?

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Guest Satisfaction Communication Presentation Article 94

Revenue Hub

OCTOBER 23, 2023

NB: This is an article from innQuest One such decision that has a significant effect on hotel revenue is choosing the right Customer Relationship Management (CRM) software. With this information at your fingertips, you can tailor your offerings to each guest’s individual preferences, leading to increased bookings and revenue.

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Guest Satisfaction Article Information Book 62

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

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Marketing Communication Brand Management Information 52

Revenue Hub

APRIL 16, 2024

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. Behavioral Patterns : Response to marketing campaigns, seasonal visit preferences, length of stay, and frequency of visits.

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Information Article Book Guest Satisfaction 89

InnQuest

OCTOBER 17, 2023

Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group.

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Guest Satisfaction Catering Concierge Property Management 130

Revenue Hub

FEBRUARY 21, 2024

The guest feedback acts as a real benchmark for your hotel, allowing you to measure customer satisfaction and continually improve your services and facilities. How can you make the most of your satisfaction survey to really understand your guests’ needs and expectations and improve their experience? Let’s dive in.

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Guest Satisfaction Article Communication Marketing 90

Revenue Hub

NOVEMBER 13, 2023

NB: This is an article from Global Asset Solutions This is no less true for budget season, although for many in the hotel sector, it can also come with a sense of foreboding. Read the full article at Global Asset Solutions The post Hotel Budgeting for Change (Part 1) appeared first on Revenue Hub.

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Budgeting Guest Satisfaction Strategic Planning Presentation 85

Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

Book 89

Book Guest Satisfaction Customer Service Pricing 89

Revenue Hub

NOVEMBER 8, 2023

NB: This is an article from HiJiffy , one of our Expert Partners You can spend a huge budget on marketing, but nothing beats feedback from a guest who has had an exceptional experience. That’s why your hotel’s reputation is crucial and why measuring and continuously improving guest satisfaction is necessary.

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Guest Satisfaction Article Budgeting Information 76

Revenue Hub

DECEMBER 4, 2023

NB: This is an article from IDeaS While a hotel’s sales team is often incentivized to grow occupancy above all else, revenue managers understand the need to look beyond guestrooms to ancillary services in their quest to maximize revenue. Putting Into Practice If marketing to guests instantly is so easy, why isn’t everyone doing it?

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Guest Satisfaction Information Book Article 99

Revenue Hub

JANUARY 17, 2024

NB: This is an article from Hotellistat , one of our Expert Partners While the basic principles of revenue management apply to all types of hotels, resort hotels have important strategic considerations. Profitability and guest satisfaction during the quiet periods require creative marketing strategies and attractive special offers.

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Pricing Guest Satisfaction Article Blog 95

Revenue Hub

OCTOBER 26, 2023

NB: This is an article from WebRezPro Third-party data – such as data purchased from marketing companies or collected through cookies – was once a cornerstone for understanding guest preferences and market trends but is gradually disappearing due to privacy concerns and changing regulations.

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Information Guest Satisfaction Book Article 89

Revenue Hub

JANUARY 31, 2024

It can not only help in enhancing guest satisfaction, but also significantly improving employee experience. This involves understanding your hotel’s current pain points, operational inefficiencies, and the unique demands of your target market, which will guide your technology choices.

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Demo Guest Satisfaction Article Pricing 94

Revenue Hub

DECEMBER 1, 2023

Are outdated technologies preventing your hotel from meeting guest expectations and maximizing profitability? In the hotel industry, profitability is increasingly influenced by a variety of market changes, including the introduction of new technologies, shifting consumer preferences, and fluctuating operational costs.

Pricing 92

Pricing Guest Satisfaction Presentation Article 92

Revenue Hub

MARCH 7, 2023

Guest satisfaction levels directly impact loyalty and can help turn guests into ambassadors for your brand. NB: This is an article from Mews Guests who have had a positive experience are more likely to recommend your hotel, thus contributing to word-of-mouth referrals, which reduces your marketing spend.

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Guest Satisfaction Article Book Marketing 86

Revenue Hub

JANUARY 26, 2024

However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation. In this article, we explore effective strategies for guest retention.

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Guest Retention Communication Guest Satisfaction Article 89